After walking to the window and ordering my food, I was informed about the 15% gratuity that would be added. I agreed simply in order to not make a scene with my family on our vacation. I've waited tables and tended bar for years (about 25 to be exact). Call me old school, but where I come from tips are for good service. In fact, TIPS stands for "to insure proper service". At this establishment we order our own food, pick it up when our name is called, throw our trash away and get up to ask for other incidentals such as ketchup and more napkins. Having a tip jar on the counter would be much more appropriate. That way, if customers feel that someone has gone above and beyond, they could put some cash in the jar. I feel sorry that perhaps the servers don't know and aren't experienced enough to realize how they're being used. The owner is making it work so that his customers pay his staff. Pretty slick. In addition to the undeserved tip, the food came out at 3 different times for a party of 4. The last meal came after everyone else was finished eating. The food itself? Absolutely nothing to write home about. The servers? They sure don't look happy to me! I will not go back. There are so many options in that area. We were very fortunate to have found many of them. This one just wasn't one of them.
Kid-friendliness: It's outside so bring 'em!
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Coleslaw
Linda B
A must stop for great food, welcoming staff, and a spectacular view. Fish tacos were my favorite. Will be back!
Atmosphere: 5
Food: 5
Service: 5
Bill Murray
I grew up on Cape Cod, so firstly, don't pee on my head and tell me it's raining. Read the bottom of the first photo. If you pay your smiling faces YOURSELF, there's no reason to add 15% to ALL ORDERS JUST FOR SOMEONE TO YELL YOUR NAME and DROP a tray on your table.
Sounds like you just want cheap labor and you want your patrons to pay them for you. Again, my family owned 4 restaurants on the Cape. I speak from experience.
We were a party of 4. Ordered normal things, nothing special. 2 orders came out. Then 5 minutes later the 3rd order came out. Then after my wife asked about the 4th order 15-20 minutes later, everyone else was done. 4th order still hadn't come out.
When it finally DID come out? It wasn't that great. That food is pedestrian at best. Not worth the time or money.
Avoid it, there are much better options in the area.
Horrible experience:
Edited 8/31/2024 After Owner's Reply:
Of course MOST owners know that holding on to August staff is simply a matter of PAYING THEM! Not relying on a slight of hand surcharge on your menu prices to pay staff which is YOUR responsibility. A "tip" is added for good service. We didn't get good service. On the contrary.
Of a party of 4, 3 people were DONE with their meal before the 4th was even served. COMPLETELY unacceptable.
In addition to that, my wife was met with eyerolls when she asked for the additional condiments which we had already asked for when placing our order.
Thanks for the offer of making it right, but there are MULTITUDES of better options in the area and we choose not to waste our time at your establishment and we hope this review helps others make the appropriate choice for them.
Atmosphere: 1
Food: 1
Service: 1
Justin Krom
while the food was ok, i can't believe you added a 15% gratuity for us ordering at a window. i think this is not right. i consider myself a great tipper however this is not a place that should mandatory add in 15%. My bill was over 100. disappointed ?
Food: 3
Service: 4
Bob Marotta
OMG! The best lobster roll I’ve had was here! Huge chunks of lobster, perfect amount of mayonnaise and other condiments. Perfect!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cold and Hot Lobster Rolls
Rylee
Very good quick seafood by the water, AMAZING hardworking staff upfront. And in the kitchen the cooks are highly motivated never cutting corners and put the consumer first. If you notice these young adults team like relationship in the work place, you would be very impressed compared to other restaurants in the area. Amazing owners treat their employees extremely well. Highly recommend this place to anyone stopping by the water looking for a good time.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Lobster Salad, Potato Chowder, Dockside Burger, Grilled Chicken Sandwich, Shrimp Tacos, Cold and Hot Lobster Rolls
Matt
Food was terrible, along with the staff being rude, disrespectful & unprofessional..do yourself a favor and avoid this place..
Atmosphere: 5
Food: 1
Service: 1
Karen Palumbo
Went last night for Rumikub game night- such a great excuse to get together. Food and Froze are great! Beautiful views sitting on Saquatucket Harbor. Definitely add it to your list!
Atmosphere: 5
Food: 5
Service: 5
Taylor Paige
The view is nice but this place is just really not good. Never in my life have I been inclined to write a bad review until today. I’ve worked in restaurants for years so I am always very understanding and gracious when it comes to service jobs. But a 15% service charge for someone to walk 30 feet to deliver the food is honestly insane. You have to walk up and place your order and bus your own tables so what service are we being charged for exactly? To add insult to injury the clam chowder is $9 for half a cup of grease. Really just not good, sorry!
Atmosphere: 4
Food: 1
Service: 1
Grace Funk
Cute little place. Great food, loved to sit and watch the boats.
If I could give 10 stars I would - not exaggerating! Ours was a unique experience, one I would highly recommend! Our daughter was married in Harwichport on Friday evening. We wanted a venue on Saturday to have a “day after breakfast” for our guests (over 100). I spoke with the owner Sara and explained what we were looking for and she made our daughter’s vision come to life. We wanted a casual location with breakfast sandwiches and mimosas. Sara not only prepared 2 types of breakfast sandwiches, she also had delicious pastries, a mimosa and coffee station and a yogurt/granola/fruit bar. We had several tables on the deck and were able to enjoy the beautiful marina view. Everything was perfect! Location, servers, food, atmosphere! Many of our guests brought their small children to this event and were treated with TLC! We are looking forward to visiting Dockside again.
Atmosphere: 5
Food: 5
Service: 5
Ани Ковачева
Delicious food, friendly and helpful staff. Peaceful atmosphere! The perfect place for a refreshing drink or a quick delicious meal/snack.
Atmosphere: 5
Food: 5
Service: 5
Linda Sherman
The chowder was amazing. The clam strips were nicely prepared with the seasoned French fries. Will return again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coleslaw, Fried Clam Strips
Kara Stanley
So memorable. Amazing service and fun for all.
Atmosphere: 5
Food: 5
Service: 5
M. W. O'Neill
Vegetarian options: The chef is conscientiousness about having healthy, tasty vegetarian options.
Parking: Easy to park at the Harbor.
Kid-friendliness: The owners and staff want families to feel happy, and well-fed. It's easy to get to the Harbor, unload the fam, and grab something that even fussy kids will eat with gusto. The view is amazing. The facilities are right there and open until 8 PM as well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Lobster Roll, Dockside Burger, Cold and Hot Lobster Rolls, Fish Tacos with Corn Tortillas
After walking to the window and ordering my food, I was informed about the 15% gratuity that would be added. I agreed simply in order to not make a scene with my family on our vacation. I've waited tables and tended bar for years (about 25 to be exact). Call me old school, but where I come from tips are for good service. In fact, TIPS stands for "to insure proper service". At this establishment we order our own food, pick it up when our name is called, throw our trash away and get up to ask for other incidentals such as ketchup and more napkins. Having a tip jar on the counter would be much more appropriate. That way, if customers feel that someone has gone above and beyond, they could put some cash in the jar. I feel sorry that perhaps the servers don't know and aren't experienced enough to realize how they're being used. The owner is making it work so that his customers pay his staff. Pretty slick.
In addition to the undeserved tip, the food came out at 3 different times for a party of 4. The last meal came after everyone else was finished eating.
The food itself? Absolutely nothing to write home about.
The servers? They sure don't look happy to me!
I will not go back. There are so many options in that area. We were very fortunate to have found many of them. This one just wasn't one of them.
Kid-friendliness: It's outside so bring 'em!
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Coleslaw
A must stop for great food, welcoming staff, and a spectacular view. Fish tacos were my favorite. Will be back!
Atmosphere: 5
Food: 5
Service: 5
I grew up on Cape Cod, so firstly, don't pee on my head and tell me it's raining. Read the bottom of the first photo. If you pay your smiling faces YOURSELF, there's no reason to add 15% to ALL ORDERS JUST FOR SOMEONE TO YELL YOUR NAME and DROP a tray on your table.
Sounds like you just want cheap labor and you want your patrons to pay them for you. Again, my family owned 4 restaurants on the Cape. I speak from experience.
We were a party of 4. Ordered normal things, nothing special. 2 orders came out. Then 5 minutes later the 3rd order came out. Then after my wife asked about the 4th order 15-20 minutes later, everyone else was done. 4th order still hadn't come out.
When it finally DID come out? It wasn't that great. That food is pedestrian at best. Not worth the time or money.
Avoid it, there are much better options in the area.
Horrible experience:
Edited 8/31/2024 After Owner's Reply:
Of course MOST owners know that holding on to August staff is simply a matter of PAYING THEM! Not relying on a slight of hand surcharge on your menu prices to pay staff which is YOUR responsibility. A "tip" is added for good service. We didn't get good service. On the contrary.
Of a party of 4, 3 people were DONE with their meal before the 4th was even served. COMPLETELY unacceptable.
In addition to that, my wife was met with eyerolls when she asked for the additional condiments which we had already asked for when placing our order.
Thanks for the offer of making it right, but there are MULTITUDES of better options in the area and we choose not to waste our time at your establishment and we hope this review helps others make the appropriate choice for them.
Atmosphere: 1
Food: 1
Service: 1
while the food was ok, i can't believe you added a 15% gratuity for us ordering at a window. i think this is not right. i consider myself a great tipper however this is not a place that should mandatory add in 15%. My bill was over 100. disappointed ?
Food: 3
Service: 4
OMG! The best lobster roll I’ve had was here! Huge chunks of lobster, perfect amount of mayonnaise and other condiments. Perfect!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cold and Hot Lobster Rolls
Very good quick seafood by the water, AMAZING hardworking staff upfront. And in the kitchen the cooks are highly motivated never cutting corners and put the consumer first. If you notice these young adults team like relationship in the work place, you would be very impressed compared to other restaurants in the area. Amazing owners treat their employees extremely well. Highly recommend this place to anyone stopping by the water looking for a good time.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Lobster Salad, Potato Chowder, Dockside Burger, Grilled Chicken Sandwich, Shrimp Tacos, Cold and Hot Lobster Rolls
Food was terrible, along with the staff being rude, disrespectful & unprofessional..do yourself a favor and avoid this place..
Atmosphere: 5
Food: 1
Service: 1
Went last night for Rumikub game night- such a great excuse to get together.
Food and Froze are great! Beautiful views sitting on Saquatucket Harbor. Definitely add it to your list!
Atmosphere: 5
Food: 5
Service: 5
The view is nice but this place is just really not good. Never in my life have I been inclined to write a bad review until today. I’ve worked in restaurants for years so I am always very understanding and gracious when it comes to service jobs. But a 15% service charge for someone to walk 30 feet to deliver the food is honestly insane. You have to walk up and place your order and bus your own tables so what service are we being charged for exactly? To add insult to injury the clam chowder is $9 for half a cup of grease. Really just not good, sorry!
Atmosphere: 4
Food: 1
Service: 1
Cute little place. Great food, loved to sit and watch the boats.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shrimp Tacos
Restaurantji Recommends
If I could give 10 stars I would - not exaggerating! Ours was a unique experience, one I would highly recommend! Our daughter was married in Harwichport on Friday evening. We wanted a venue on Saturday to have a “day after breakfast” for our guests (over 100). I spoke with the owner Sara and explained what we were looking for and she made our daughter’s vision come to life. We wanted a casual location with breakfast sandwiches and mimosas. Sara not only prepared 2 types of breakfast sandwiches, she also had delicious pastries, a mimosa and coffee station and a yogurt/granola/fruit bar. We had several tables on the deck and were able to enjoy the beautiful marina view. Everything was perfect! Location, servers, food, atmosphere! Many of our guests brought their small children to this event and were treated with TLC! We are looking forward to visiting Dockside again.
Atmosphere: 5
Food: 5
Service: 5
Delicious food, friendly and helpful staff. Peaceful atmosphere! The perfect place for a refreshing drink or a quick delicious meal/snack.
Atmosphere: 5
Food: 5
Service: 5
The chowder was amazing. The clam strips were nicely prepared with the seasoned French fries. Will return again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coleslaw, Fried Clam Strips
So memorable. Amazing service and fun for all.
Atmosphere: 5
Food: 5
Service: 5
Vegetarian options: The chef is conscientiousness about having healthy, tasty vegetarian options.
Parking: Easy to park at the Harbor.
Kid-friendliness: The owners and staff want families to feel happy, and well-fed. It's easy to get to the Harbor, unload the fam, and grab something that even fussy kids will eat with gusto. The view is amazing. The facilities are right there and open until 8 PM as well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Lobster Roll, Dockside Burger, Cold and Hot Lobster Rolls, Fish Tacos with Corn Tortillas
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