I usually don’t write reviews even if I had a bad experience, but this Dunkin was awful. I’ve worked at a few myself before and I was appalled at the service. I only got a coffee and a bagel but I could tell by looking at the coffee already that something was off. It was bubbly at the top and off color from my usual order. I decided to try it anyway and it tasted nasty. I could only think it was the bottom of the iced coffee shuttle to have it foam at the top like that. Mistakes happen so I asked for it to be remade. The girl behind the counter looked at me asked me what I wanted which I asked again that I wanted it remade because it didn’t taste good. She only replied with “why?” She gave me the impression that I was being unreasonable for asking for a remake with the deadest stare. She took my previous drink and went over to the side where a shift lead took over. The shift lead was fine, but I was irritated by the previous worker’s attitude. Thankfully I don’t live in Harwich, but I don’t recommend this Dunkin.
Atmosphere: 1
Food: 3
Service: 1
Ryan
Amazing
Atmosphere: 5
Food: 5
Service: 5
Julia Youtube Pinterest
I would give this specific location a 0 star if I could. All around, to start, it’s the closest dunkin in a very popular town for those vacationing to the cape- easily within walking distance, so you would think they would want to atleast satisfy the basics of what dunkin does— quick, easy, good cheep food and drinks. They do the opposite. Ordering online, they don’t even bother to look at the tickets that print out, and when they finally get to the 30 overflowing online orders, they do a rushed job and manage to mess it up HORRIBLY every. single. time. Ontop of that, ordering online is a gamble between edible stuff and absolutely abhorrent food and drinks that are barely fit for consumption- i’m talking charred food, swamp water coffee, everything that can possibly go wrong they manage. They forget food, and look at you like you have a third eye growing out of your head when you raise any slight concern. Branching onto the employees and service- it’s fitting to the quality of food they manage to mess up when dunkin food is literally just throwing a bunch of premade stuff that’s been sitting on a warming plate all day together. The staff are just blatantly rude- they will talk trash about you, they will look at you like your some scum of the earth, they will IGNORE YOU for up to 20 MINUTES (i kid you not, it’s happened more than a handful of times.) they smoke in the back room, disappear back they for up to 30 minutes at a time and only leave one worker up front to take orders from the long line of people constantly flowing in a line out the front door- leaving thousands of orders taken but NONE MADE for the next HOUR. If your going to be all around bad workers- please atleast make up for it in atleast basic food and drinks- which they cannot do. Trash overflows constantly in the bins, the donuts are constantly stale, and when you do get one they are NEVER in stock of any, regardless of how early you are there. I am not joking or exaggerating when I say it is a circus in there- please, take this review to heart as someone who has worked in the service industry for years and cannot be more patient with those in fast food- this place is genuinely the worst, most horrible dunkin you could go to. Drive maybe 5 minutes either direction to another one, or even get stuff local at one of the many lovely cafes and establishments in town. Save yourself the trouble and money flushed down the toilet from food and drinks you cannot consume, and the confusion when you see staff standing on their phone doing nothing while the online order machine prints and yells at them 30 times in a minute, or the worker taking orders leaves to smoke and vape and talk with their friends in the back.
Atmosphere: 1
Food: 1
Service: 1
BillieJo Schneider
Another disappointment and money literally thrown in the trash from this location. How could the girl making this think it was ok to give out. Burnt and rock hard couldnt even take a bite ..Definitely avoiding this location again for the last time!
Atmosphere: 1
Food: 1
Service: 1
Mariah Long
The girls that work there are rude and smoke in the back room
Atmosphere: 1
Food: 1
Service: 1
Lindsay West
The outside looks dirty and trash was overflowing onto the ground the inside trash was a bucket on the ground The one employee busting her butt should get a raise. The owner of this establishment should be embarrassed, and should step up and do better. If I had one person trying to do everything my butt would be behind the counter or cleaning. Your failing. Do better!
Service: 5
Brian Wayne
Customer service is AWFUL. The blonde manager with glasses is probably the slowest and rudest person I’ve ever seen in a restaurant. Service is slow, coffee is always wrong/burnt, and the staff are just MISERABLE. This store needs serious help… will never go back! Don’t bother going to this dunks!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
William Roberts
Cashier was very friendly and efficient, the man making the coffee and sandwiches... I'm at a loss for words..... I've never waited so long for two coffees at a Dunkin's in my life, and no there was no one else in front of me waiting for anything. He finally hands me my coffee's and I thank him and ask for a tray....he turns his back and starts to make an English muffin never acknowledged me. I'm not from the area and felt a little dumb when I noticed the trays on the counter to my left. What really gets me...I had already tipped the cashier 3 & change... and then seeing a tip jar for likely the owner (based on his attire and attitude/ no uniform/ key ring etc. attitude being the biggest)...three Stars are 100% the cashier's , the atmosphere is all the other customers who came in while I was there, the food...is Dunkin's, you'd have to go out your way to make it bad.
Atmosphere: 4
Food: 4
Service: 3
William Robert
Cashier was very friendly and efficient, the man making the coffee and sandwiches... I'm at a loss for words..... I've never waited so long for two coffees at a Dunkin's in my life, and no there was no one else in front of me waiting for anything. He finally hands me my coffee's and I thank him and ask for a tray....he turns his back and starts to make an English muffin never acknowledged me.I'm not from the area and felt a little dumb when I noticed the trays on the counter to my left. What really gets me...I had already tipped the cashier 3 & change... and then seeing a tip jar for likely the owner (based on his attire and attitude/ no uniform/ key ring etc. attitude being the biggest)...three Stars are 100% the cashier's , the atmosphere is all the other customers who came in while I was there, the food...is Dunkin's, you'd have to go out your way to make it bad.
Atmosphere: 4
Food: 4
Service: 3
Anthony Santos
Terrible service. Got there at 4:58 am the doors were open and 2 ladies said we not open till 5, made me wait 2 min outside for a donut. They seemed so miserable like I’m interrupting there time at work.
I went in to redeem my birthday reward and the 2 ladies at the registers didn’t know what I was talking about. Appeared to be J1s so not mad at them at all. The one that was working with me went to ask her a manger 3 times about if I get any free rewards and her manager just didn’t come out to talk to me until the cashier went to her for the 5th time! She came out smacking her gum, super rude, wouldn’t really answer any of my questions. I showed her the offer in the app and that it was my birthday and she just said “we don’t give out free stuff”. Like what? Went to a better Dunkin and actually got my rewards. Avoid going here
Atmosphere: 1
Food: 1
Service: 1
Secret Shopper
Terrible service. Got there at 4:58 am the doors were open and 2 ladies said we not open till 5, made me wait 2 min outside for a donut. They seemed so miserable like I’m interrupting there time at work.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bacon Egg and Cheese, Donuts
Branden Springsteen
I worked here and behind the counter is nasty they keep everything a secret from you never tell you there are flys storming around your donuts when you order them not just that there bagels are in the open never covered welcome to flys sticking to your food!! Simi friendly staff but assume why to much about your personality that’s why they fired me because they somehow convinced upper management I was a down right bad employee when in all respect I am a nice professional guy never would hurt a fly!!! It’s iffy I would kind of recommend this location if you hate people
Atmosphere: 2
Food: 3
Service: 2
Finn McGovern
Very busy, but staff is hard working and polite. Orders are occasionally wrong, but can easily be corrected. I am here probably 3-4 times a week and rarely have a negative experience.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Bacon Egg and Cheese, Croissant, Wake
I usually don’t write reviews even if I had a bad experience, but this Dunkin was awful. I’ve worked at a few myself before and I was appalled at the service. I only got a coffee and a bagel but I could tell by looking at the coffee already that something was off. It was bubbly at the top and off color from my usual order. I decided to try it anyway and it tasted nasty. I could only think it was the bottom of the iced coffee shuttle to have it foam at the top like that. Mistakes happen so I asked for it to be remade. The girl behind the counter looked at me asked me what I wanted which I asked again that I wanted it remade because it didn’t taste good. She only replied with “why?” She gave me the impression that I was being unreasonable for asking for a remake with the deadest stare. She took my previous drink and went over to the side where a shift lead took over. The shift lead was fine, but I was irritated by the previous worker’s attitude. Thankfully I don’t live in Harwich, but I don’t recommend this Dunkin.
Atmosphere: 1
Food: 3
Service: 1
Amazing
Atmosphere: 5
Food: 5
Service: 5
I would give this specific location a 0 star if I could. All around, to start, it’s the closest dunkin in a very popular town for those vacationing to the cape- easily within walking distance, so you would think they would want to atleast satisfy the basics of what dunkin does— quick, easy, good cheep food and drinks. They do the opposite. Ordering online, they don’t even bother to look at the tickets that print out, and when they finally get to the 30 overflowing online orders, they do a rushed job and manage to mess it up HORRIBLY every. single. time. Ontop of that, ordering online is a gamble between edible stuff and absolutely abhorrent food and drinks that are barely fit for consumption- i’m talking charred food, swamp water coffee, everything that can possibly go wrong they manage. They forget food, and look at you like you have a third eye growing out of your head when you raise any slight concern. Branching onto the employees and service- it’s fitting to the quality of food they manage to mess up when dunkin food is literally just throwing a bunch of premade stuff that’s been sitting on a warming plate all day together. The staff are just blatantly rude- they will talk trash about you, they will look at you like your some scum of the earth, they will IGNORE YOU for up to 20 MINUTES (i kid you not, it’s happened more than a handful of times.) they smoke in the back room, disappear back they for up to 30 minutes at a time and only leave one worker up front to take orders from the long line of people constantly flowing in a line out the front door- leaving thousands of orders taken but NONE MADE for the next HOUR. If your going to be all around bad workers- please atleast make up for it in atleast basic food and drinks- which they cannot do. Trash overflows constantly in the bins, the donuts are constantly stale, and when you do get one they are NEVER in stock of any, regardless of how early you are there. I am not joking or exaggerating when I say it is a circus in there- please, take this review to heart as someone who has worked in the service industry for years and cannot be more patient with those in fast food- this place is genuinely the worst, most horrible dunkin you could go to. Drive maybe 5 minutes either direction to another one, or even get stuff local at one of the many lovely cafes and establishments in town. Save yourself the trouble and money flushed down the toilet from food and drinks you cannot consume, and the confusion when you see staff standing on their phone doing nothing while the online order machine prints and yells at them 30 times in a minute, or the worker taking orders leaves to smoke and vape and talk with their friends in the back.
Atmosphere: 1
Food: 1
Service: 1
Another disappointment and money literally thrown in the trash from this location. How could the girl making this think it was ok to give out. Burnt and rock hard couldnt even take a bite ..Definitely avoiding this location again for the last time!
Atmosphere: 1
Food: 1
Service: 1
The girls that work there are rude and smoke in the back room
Atmosphere: 1
Food: 1
Service: 1
The outside looks dirty and trash was overflowing onto the ground the inside trash was a bucket on the ground The one employee busting her butt should get a raise. The owner of this establishment should be embarrassed, and should step up and do better. If I had one person trying to do everything my butt would be behind the counter or cleaning. Your failing. Do better!
Service: 5
Customer service is AWFUL. The blonde manager with glasses is probably the slowest and rudest person I’ve ever seen in a restaurant. Service is slow, coffee is always wrong/burnt, and the staff are just MISERABLE. This store needs serious help… will never go back! Don’t bother going to this dunks!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Cashier was very friendly and efficient, the man making the coffee and sandwiches... I'm at a loss for words..... I've never waited so long for two coffees at a Dunkin's in my life, and no there was no one else in front of me waiting for anything. He finally hands me my coffee's and I thank him and ask for a tray....he turns his back and starts to make an English muffin never acknowledged me.
I'm not from the area and felt a little dumb when I noticed the trays on the counter to my left. What really gets me...I had already tipped the cashier 3 & change... and then seeing a tip jar for likely the owner (based on his attire and attitude/ no uniform/ key ring etc. attitude being the biggest)...three Stars are 100% the cashier's , the atmosphere is all the other customers who came in while I was there, the food...is Dunkin's, you'd have to go out your way to make it bad.
Atmosphere: 4
Food: 4
Service: 3
Cashier was very friendly and efficient, the man making the coffee and sandwiches... I'm at a loss for words..... I've never waited so long for two coffees at a Dunkin's in my life, and no there was no one else in front of me waiting for anything. He finally hands me my coffee's and I thank him and ask for a tray....he turns his back and starts to make an English muffin never acknowledged me.I'm not from the area and felt a little dumb when I noticed the trays on the counter to my left. What really gets me...I had already tipped the cashier 3 & change... and then seeing a tip jar for likely the owner (based on his attire and attitude/ no uniform/ key ring etc. attitude being the biggest)...three Stars are 100% the cashier's , the atmosphere is all the other customers who came in while I was there, the food...is Dunkin's, you'd have to go out your way to make it bad.
Atmosphere: 4
Food: 4
Service: 3
Terrible service. Got there at 4:58 am the doors were open and 2 ladies said we not open till 5, made me wait 2 min outside for a donut. They seemed so miserable like I’m interrupting there time at work.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bacon Egg and Cheese, Donuts
Restaurantji Recommends
I went in to redeem my birthday reward and the 2 ladies at the registers didn’t know what I was talking about. Appeared to be J1s so not mad at them at all. The one that was working with me went to ask her a manger 3 times about if I get any free rewards and her manager just didn’t come out to talk to me until the cashier went to her for the 5th time! She came out smacking her gum, super rude, wouldn’t really answer any of my questions. I showed her the offer in the app and that it was my birthday and she just said “we don’t give out free stuff”. Like what? Went to a better Dunkin and actually got my rewards. Avoid going here
Atmosphere: 1
Food: 1
Service: 1
Terrible service. Got there at 4:58 am the doors were open and 2 ladies said we not open till 5, made me wait 2 min outside for a donut. They seemed so miserable like I’m interrupting there time at work.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bacon Egg and Cheese, Donuts
I worked here and behind the counter is nasty they keep everything a secret from you never tell you there are flys storming around your donuts when you order them not just that there bagels are in the open never covered welcome to flys sticking to your food!! Simi friendly staff but assume why to much about your personality that’s why they fired me because they somehow convinced upper management I was a down right bad employee when in all respect I am a nice professional guy never would hurt a fly!!! It’s iffy I would kind of recommend this location if you hate people
Atmosphere: 2
Food: 3
Service: 2
Very busy, but staff is hard working and polite. Orders are occasionally wrong, but can easily be corrected. I am here probably 3-4 times a week and rarely have a negative experience.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Bacon Egg and Cheese, Croissant, Wake
Best iced latte with caramel
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