Ordered pizzas for pickup via Uber eats on October 31st. Ordered at 4 pm for a pickup estimate of 4:50pm showed up at 5 giving them extra time because they are always late. They hadn't even started the order. The first guy I spoke to implied my order wasn't going to be ready for a long because they were busy. Manager offered to cancel order so I left. Uber Eats argued i had to take it up with the restaurant to get a refund. someone from bertucci called me to say id get my money back over the weekend, something about a manager having to action a refund. A week later with no refund. This place was 5 stars its absolutely fallen apart. $100 out of pocket, no pizza , no refund.
Atmosphere: 1
Food: 1
Service: 1
Elizabeth Kelley
Good food and service pizza ok price was worth price comfortable atmosphere
Atmosphere: 4
Food: 3
Service: 5
Allan “Keep Life Simple” Sensenich
Bertuccis Italian Restaurant is a must do. My wife had the Shrimp pasta that was delicious. I had a delicious pizza. The portions were large. The service was fast and the waitress was excellent. Is
Atmosphere: 5
Food: 5
Service: 5
John Wallace
Without knowing it, we went for the two for Tuesday special. When our order didn't come as quickly as we thought it should, we realized that other people were ordering as soon as they sat down. Clearly they had done this before. Our food is hot and delicious when it arrived. We like the food and the vegetarian and gluten-free options.
Atmosphere: 4
Food: 5
Service: 4
Janice Christoforo
Lisa our waitress was so pleasant and friendly!! We will request her next time..
Atmosphere: 5
Food: 4
Service: 5
Stephanie Lopes
I recently went to dine in at Bertucci restaurant and i must say the food was very good, and i had the Margarita Pizza which was fresh and very delicious, customer service was great, the general manager Sandro was very amazing , my food was done very quick.
Atmosphere: 5
Food: 5
Service: 5
Heidi M
Worst experience! Went to Bertucci’s in Hingham last night (was a huge fan) and will NEVER be back!! We ordered our drinks as soon as we sat. Non-alcoholic drinks were brought over within 5 minutes. After 30 minutes and asking the waiter 4 times on the status of 2 wines we were told the bartender wouldn’t do it and was giving an attitude. The server said the bartender does it to all the servers and despite reporting it, nothing is ever done. It wasn’t busy inside. There were only 6 tables in the restaurant, most not drinking alcohol- I made a point of looking, and no one in the bar. I finally got up to get the manager and when the bartender saw me, started getting the drinks. I saw the manager spend more time speaking to our great server than he did speaking to the bartender about his behavior. The manager came over and said it was handled but that was it. Nothing else was done. I felt like it was barely a concern. Our food came the same time as the drinks which was very disappointing.
2 people ordered the baked Mac n cheese and it had no breadcrumbs on it at all, as was described. As the manager was helping plate the food and did nothing about our drink issue, it was useless saying anything. We love Bertucci’s but none of us will be back. I will spend my money at a restaurant who cares about their customers. That bartender should be fired for his behavior.
Atmosphere: 4
Food: 2
Service: 1
TJ LaBarge
Was just there an hour ago. Food was good, new waiter but he was fine. But the bartender had some grudge against the waiter and was taking 20-30 minutes to make drinks for that waiter. As our food arrived I threatened to get management involved. Then the margarita showed up in a beer glass with no salt or lime. (The bar wasn’t busy, only 1 person at the bar) the bartender should be fired.
Atmosphere: 1
Food: 5
Service: 5
Ken Keith
OMG on the wings! The pizza was perfect. Alfredo for the wife was outstanding. Wife and I were split on the new salad greens, I loved the arugula, wife was more of an ice berg... not her , the lettuce, haha. Service by Lisa was absolutely amazing and engaging. We've found a new favorite place. So glad BERTUCCIS is still here.
Atmosphere: 5
Food: 5
Service: 5
1970 920
Great quality Italian food had stromboli fresh roasted peppers inside very tasty. Visiting from Tampa Florida good choice for dinner
Loved the pasta. I had enough food to make 2 meals
Atmosphere: 5
Food: 5
Service: 5
Joe Cotter
Lisa was an outstanding waitress, and the pizza was perfect!
Atmosphere: 5
Food: 5
Service: 5
Gabriel Lott Pereira
Excelent treatment by Kylie!!! Very good pizza
Atmosphere: 4
Food: 4
Service: 5
Emily Burton
Very good, waiter was super nice and apologized for any mistakes in our food. She also made sure to double check our orders before placing them. Overall very nice experience and i enjoyed eating here. Will be coming back soon!
Atmosphere: 5
Food: 5
Service: 4
Andrea Palano
Lisa, our server was lovely and very helpful. The roasted broccoli I ordered was not great and I didn’t eat it, but didn’t say anything, and not only did she notice but she took it off the bill. She also made an excellent recommendation of the lemon cake for dessert and it was so so so delicious. My ravioli was passable, and my boyfriend really enjoyed his Solano pizza.
Ordered pizzas for pickup via Uber eats on October 31st. Ordered at 4 pm for a pickup estimate of 4:50pm showed up at 5 giving them extra time because they are always late. They hadn't even started the order. The first guy I spoke to implied my order wasn't going to be ready for a long because they were busy. Manager offered to cancel order so I left. Uber Eats argued i had to take it up with the restaurant to get a refund. someone from bertucci called me to say id get my money back over the weekend, something about a manager having to action a refund. A week later with no refund. This place was 5 stars its absolutely fallen apart. $100 out of pocket, no pizza , no refund.
Atmosphere: 1
Food: 1
Service: 1
Good food and service pizza ok price was worth price comfortable atmosphere
Atmosphere: 4
Food: 3
Service: 5
Bertuccis Italian Restaurant is a must do. My wife had the Shrimp pasta that was delicious. I had a delicious pizza. The portions were large. The service was fast and the waitress was excellent. Is
Atmosphere: 5
Food: 5
Service: 5
Without knowing it, we went for the two for Tuesday special. When our order didn't come as quickly as we thought it should, we realized that other people were ordering as soon as they sat down. Clearly they had done this before. Our food is hot and delicious when it arrived. We like the food and the vegetarian and gluten-free options.
Atmosphere: 4
Food: 5
Service: 4
Lisa our waitress was so pleasant and friendly!! We will request her next time..
Atmosphere: 5
Food: 4
Service: 5
I recently went to dine in at Bertucci restaurant and i must say the food was very good, and i had the Margarita Pizza which was fresh and very delicious, customer service was great, the general manager Sandro was very amazing , my food was done very quick.
Atmosphere: 5
Food: 5
Service: 5
Worst experience! Went to Bertucci’s in Hingham last night (was a huge fan) and will NEVER be back!! We ordered our drinks as soon as we sat. Non-alcoholic drinks were brought over within 5 minutes. After 30 minutes and asking the waiter 4 times on the status of 2 wines we were told the bartender wouldn’t do it and was giving an attitude. The server said the bartender does it to all the servers and despite reporting it, nothing is ever done. It wasn’t busy inside. There were only 6 tables in the restaurant, most not drinking alcohol- I made a point of looking, and no one in the bar. I finally got up to get the manager and when the bartender saw me, started getting the drinks. I saw the manager spend more time speaking to our great server than he did speaking to the bartender about his behavior. The manager came over and said it was handled but that was it. Nothing else was done. I felt like it was barely a concern. Our food came the same time as the drinks which was very disappointing.
2 people ordered the baked Mac n cheese and it had no breadcrumbs on it at all, as was described. As the manager was helping plate the food and did nothing about our drink issue, it was useless saying anything. We love Bertucci’s but none of us will be back. I will spend my money at a restaurant who cares about their customers. That bartender should be fired for his behavior.
Atmosphere: 4
Food: 2
Service: 1
Was just there an hour ago. Food was good, new waiter but he was fine. But the bartender had some grudge against the waiter and was taking 20-30 minutes to make drinks for that waiter. As our food arrived I threatened to get management involved. Then the margarita showed up in a beer glass with no salt or lime. (The bar wasn’t busy, only 1 person at the bar) the bartender should be fired.
Atmosphere: 1
Food: 5
Service: 5
OMG on the wings! The pizza was perfect. Alfredo for the wife was outstanding.
Wife and I were split on the new salad greens, I loved the arugula, wife was more of an ice berg... not her , the lettuce, haha. Service by Lisa was absolutely amazing and engaging.
We've found a new favorite place. So glad BERTUCCIS is still here.
Atmosphere: 5
Food: 5
Service: 5
Great quality Italian food had stromboli fresh roasted peppers inside very tasty. Visiting from Tampa Florida good choice for dinner
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Loved the pasta. I had enough food to make 2 meals
Atmosphere: 5
Food: 5
Service: 5
Lisa was an outstanding waitress, and the pizza was perfect!
Atmosphere: 5
Food: 5
Service: 5
Excelent treatment by Kylie!!!
Very good pizza
Atmosphere: 4
Food: 4
Service: 5
Very good, waiter was super nice and apologized for any mistakes in our food. She also made sure to double check our orders before placing them. Overall very nice experience and i enjoyed eating here. Will be coming back soon!
Atmosphere: 5
Food: 5
Service: 4
Lisa, our server was lovely and very helpful. The roasted broccoli I ordered was not great and I didn’t eat it, but didn’t say anything, and not only did she notice but she took it off the bill. She also made an excellent recommendation of the lemon cake for dessert and it was so so so delicious. My ravioli was passable, and my boyfriend really enjoyed his Solano pizza.
Atmosphere: 4
Food: 4
Service: 5
Loading...