I usually enjoy ordering from CAVA, which is why I was disappointed with my recent dine-in experience. The main issue was the overall customer service and atmosphere.
Several employees were leaning on the counters using their phones, and the interaction felt rushed and inattentive. It also seemed like the staff was unhappy or disengaged, which affected the overall experience. My bowl was assembled carelessly, and although there was a mistake in my order that ended up working in my favor, it still reflected a lack of attention.
There was no line behind me, yet I felt as though I was inconveniencing the staff. While efficiency is important, customers sometimes need a moment to decide, and a little patience and attentiveness would go a long way.
Additionally, most of the tables were dirty, and the trash bins were so full that I couldn’t dispose of my trash properly.
This is a place I usually enjoy for takeout, so I hope this location can improve its in-store service and overall cleanliness. I’d love to have a better experience next time, whether dining in or ordering for pickup.
Atmosphere: 1
Food: 4
Service: 1
Oriana Hairston
Worst one I’ve been too. Food was gross and the service sucked.
AJ Davis
Google location physically shows incorrectly. It’s near the Athleta and Levi’s. Food is good.
Atmosphere: 4
Food: 5
Service: 4
Brian Cummings
Tasty, made to order mediterranean inspired bowls and wraps. Refreshing teas/juice drinks.
Atmosphere: 4
Food: 5
Service: 5
Thao Cao
I go to this location at least once a week, and the service is getting worse and worse. The last two times the worker always looking towards her coworkers in the kitchen when all I want is a little bit of hot harissa vinaigrette added and immediately moved the bowl to the register and walked off. One added the wrong sauce because she didn’t restock the shkug. Another was talking on the phone with speakerphone on. Otherwise, food is still good but service is horrible.
Atmosphere: 1
Food: 4
Service: 1
Adrian Cocis
Walked in and there were about five employees loudly arguing in another language behind the counter. The whole atmosphere felt chaotic and unprofessional. When I tried to order, the employee helping me wasn’t paying attention at all — she was more focused on the argument than actually listening to what I wanted in my bowl.
They ended up giving me the wrong order, and when I told them, they remade it with clear frustration and attitude, still talking angrily among themselves. I was just trying to try the chicken shawarma for the first time, but the experience completely ruined it.
Very disappointing and unwelcoming. Definitely never coming back to this location.
Great service by entire team
Atmosphere: 5
Food: 5
Service: 5
The food is very overpriced and not up to par
I usually enjoy ordering from CAVA, which is why I was disappointed with my recent dine-in experience. The main issue was the overall customer service and atmosphere.
Several employees were leaning on the counters using their phones, and the interaction felt rushed and inattentive. It also seemed like the staff was unhappy or disengaged, which affected the overall experience. My bowl was assembled carelessly, and although there was a mistake in my order that ended up working in my favor, it still reflected a lack of attention.
There was no line behind me, yet I felt as though I was inconveniencing the staff. While efficiency is important, customers sometimes need a moment to decide, and a little patience and attentiveness would go a long way.
Additionally, most of the tables were dirty, and the trash bins were so full that I couldn’t dispose of my trash properly.
This is a place I usually enjoy for takeout, so I hope this location can improve its in-store service and overall cleanliness. I’d love to have a better experience next time, whether dining in or ordering for pickup.
Atmosphere: 1
Food: 4
Service: 1
Worst one I’ve been too. Food was gross and the service sucked.
Google location physically shows incorrectly. It’s near the Athleta and Levi’s. Food is good.
Atmosphere: 4
Food: 5
Service: 4
Tasty, made to order mediterranean inspired bowls and wraps. Refreshing teas/juice drinks.
Atmosphere: 4
Food: 5
Service: 5
I go to this location at least once a week, and the service is getting worse and worse. The last two times the worker always looking towards her coworkers in the kitchen when all I want is a little bit of hot harissa vinaigrette added and immediately moved the bowl to the register and walked off. One added the wrong sauce because she didn’t restock the shkug. Another was talking on the phone with speakerphone on. Otherwise, food is still good but service is horrible.
Atmosphere: 1
Food: 4
Service: 1
Walked in and there were about five employees loudly arguing in another language behind the counter. The whole atmosphere felt chaotic and unprofessional. When I tried to order, the employee helping me wasn’t paying attention at all — she was more focused on the argument than actually listening to what I wanted in my bowl.
They ended up giving me the wrong order, and when I told them, they remade it with clear frustration and attitude, still talking angrily among themselves. I was just trying to try the chicken shawarma for the first time, but the experience completely ruined it.
Very disappointing and unwelcoming. Definitely never coming back to this location.
Atmosphere: 1
Food: 1
Service: 1
Excellent food and portions
Atmosphere: 5
Food: 5
Service: 5
I love cava
Restaurantji Recommends
Love the service and how clean the environment , all the food was fresh and it was done quick .
Atmosphere: 5
Food: 5
Service: 5
Amazing food and the staff are super friendly Ty Dina
Atmosphere: 5
Food: 5
Service: 5
I had a great experience. Dina was very friendly and welcoming. She is awesome.
Atmosphere: 5
Food: 5
Service: 5
Super clean, crew works perfectly NSYNC, food perfect. Keep up the great work!!!
Atmosphere: 5
Food: 5
Service: 5
Friendly service and delicious food...
Will be stopping here again.
Atmosphere: 5
Food: 5
Service: 5
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