Best location with the best staff. Super well managed. Glad we have this in our town.
Atmosphere: 5
Food: 4
Service: 5
Carlos Moreno
Excellent Service. Kenny is the Best. Always with a Smile and Great Service.
Atmosphere: 5
Food: 5
Service: 5
Theresa Katsilieris
Great staff, Sept 5 I visited this place. Great people to chat with and manager was so kind and sweet! I’m the Grandmom who came in with one of my young grandboys We chatted about how “it takes a village” to help family etc He said I remind him of his grandmom I forget his name but that’s my go to for lunch 👌
Atmosphere: 5
Food: 5
Service: 5
Shayla S
Food was delicious but the staff was straight up ridiculous. They messed up my sandwich, overcharged me and then tried to rip me off $10 by crumbling the original receipt. And then they accused me of being a racist for wanting my money back… It’s hilarious how everything is made to be a race thing nowadays so people can play the victim. Next time instead of trying to debate whether you messed up or not just do your very easy job of remaking the sub.
Atmosphere: 1
Food: 5
Service: 1
Shea Rozowsky
I haven't actually eaten here before but just a shout out to the staff who are so kind and friendly! My dog and I were walking past and she was sniffing very wistfully and the staff made our whole day by giving her a piece of bacon. Small acts of kindness go a very long way 🥰
Atmosphere: 5
Erin O'Brien
Kenny is a wonderful ambassador for Jersey Mike's. I was picking up a large order for a team doing work at my house. Kenny sprang into action and made sure every detail was right. It was a taxing day and Kenny reminded me of the good in the world. Superb food and even better employees.
Eric Breckner
Easily one of the worst locations around. Do yourself a favor and drive to the next one.
Atmosphere: 1
Food: 1
Service: 1
Mike Kacherovich
Best cheese steaks outside of Philly. I lived in Philly for many years. This is the only place in MA that knows how to do it right. They got the right bread, the right ingredients and the technique. It's never going to be as good as they do it in Philly but it's as close as you're going to get. Also the staff is friendly, the service is fast and the place is clean.
Caitlin Kealey
Instead of nicely saying they don’t do minis for the steak and cheese and he screamed it across the room to me and embarrassed me so I didn’t even end up ordering anything cause I only wanted a mini
Staff was very friendly and attentive, sandwich was good. Only complaint I have is the girls making sandwiches are wearing gloves and touching the register and wiping down the surfaces and then touching food. Anyone who is preparing food should change gloves after every order and especially after touching the register and wiping down the counter! Only thing those gloves should touch is food! That is how cross contamination can happen!! This is the first time I saw this happen and hopefully the last because I really like Jersey Mikes sandwiches. Now it’s a couple hours later and I’m making trips to the bathroom. Don’t think I’ll be back, sorry!
Hamza Ali
Recently, I ordered a giant tuna sub, and for the price I paid, the amount of tuna on the sub was shockingly small. I also requested extra lettuce and the juices, which were not added, and jalapeños, which were completely forgotten — even though I asked clearly and was standing right in front of the employee.
What really surprised me was the lack of professionalism from both staff and management. The general manager, Kenny, was just standing behind the line giving instructions instead of helping his team. Employees kept disappearing into the back, and I stood there for nearly an hour before I had to say, “Excuse me, can someone take my order?” I was being patient and polite, but the service was extremely slow and inattentive.
On top of that, I’ve noticed employees making faces when customers don’t leave a tip. While I understand tips are appreciated, it’s unfair to make customers feel guilty — especially when the service isn’t meeting expectations, and not everyone can afford to tip every visit.
The overall atmosphere has also gone downhill. Employees often seem more interested in chatting among themselves than interacting with customers. On one visit, I even witnessed two employees arguing loudly while customers were inside. That’s just not the kind of environment anyone wants to walk into.
But what concerned me most — and the reason I felt I had to reach out — was what I saw on a previous visit: a piece of bread fell on the floor, and instead of throwing it away, an employee picked it up and used it to prepare an online order. That is completely unacceptable and a major food safety issue.
When this store first opened, I was a regular customer. The food quality was great, and service was smooth. But lately, things have changed for the worse — even the white bread I got last time was soggy and not fresh. I didn’t complain in the moment because I didn’t want to come across as rude or overreacting, but this pattern of bad service and unsafe practices needs to be addressed.
I hope you take this seriously and take steps to retrain the staff, improve management practices, and ensure cleanliness and professionalism going forward. As a long-time customer, I’d love to see this location return to the standard it once had.
Mark Uehlinger
Had the funniest experience here, ordered a pretty simple 4 sandwiches with very simple condiments and they just couldn’t figure it out, didnt stutter or nothing they couldnt follow basic orders. Dude was also talking shit about me to customers in line lol, really professional
David Howard
Update if you look below, you see that they answered me. However, they want me to submit my review to another review site so they can fix it. Why? You read this one? You need to fix it. I will seriously reconsider going to this particular Jersey Mike's ... In the sense of probably never going again ...Gone very downhill since they opened. Although person making the sandwiches greeted me quickly and took my order quickly. The person that was putting the condiments on it could not understand basic instructions. She asked me five times what I wanted on it. And five times I said spicy mustard. She tried to put oregano on it. No spicy mustard finally got my sandwich and wouldn't you know it had yellow mustard on it. I can only assume she either didn't listen to me or didn't understand the difference between the mustards. I say it's gone downhill since it open because it has. They used to be very on top of their game. You could call your order in get it made so forth. I work nearby so I was on my lunch hour. So I just took the yellow mustard and ate my sandwich and then left. The other thing that happens a lot. When you're in there is once they're done with all the orders they all go hide in the back room. It's really bizarre. Again. Everyone's always very nice just they don't seem very detail-orientated lately. Couple that with the prices for what the sizes are, what they offer and everything and it's really not worth it. I'd call it your typical corporate owned or franchised owned sub shop. Hunt out a local sub shop, you'll get a better deal
Jel B
Heyan, Kenny and Greg were absolutely amazing. Literally a 5 star sandwich spot! They’re super clean, fast and knowledgeable. Today was my first time at a Jersey Mike’s and they suggested an Italian sub Mike’s sway some banana peppers , Pickles and hot and this is a 10 out of 10!!!!!! Make your way to Jersey Mike’s in Hingham. See you guys soon!!!! 😊
Order 4 subs online. 2 of the 4 were incorrect.
Food: 1
Best location with the best staff. Super well managed. Glad we have this in our town.
Atmosphere: 5
Food: 4
Service: 5
Excellent Service. Kenny is the Best. Always with a Smile and Great Service.
Atmosphere: 5
Food: 5
Service: 5
Great staff, Sept 5 I visited this place. Great people to chat with and manager was so kind and sweet! I’m the Grandmom who came in with one of my young grandboys
We chatted about how “it takes a village” to help family etc He said I remind him of his grandmom
I forget his name but that’s my go to for lunch 👌
Atmosphere: 5
Food: 5
Service: 5
Food was delicious but the staff was straight up ridiculous. They messed up my sandwich, overcharged me and then tried to rip me off $10 by crumbling the original receipt. And then they accused me of being a racist for wanting my money back… It’s hilarious how everything is made to be a race thing nowadays so people can play the victim. Next time instead of trying to debate whether you messed up or not just do your very easy job of remaking the sub.
Atmosphere: 1
Food: 5
Service: 1
I haven't actually eaten here before but just a shout out to the staff who are so kind and friendly! My dog and I were walking past and she was sniffing very wistfully and the staff made our whole day by giving her a piece of bacon. Small acts of kindness go a very long way 🥰
Atmosphere: 5
Kenny is a wonderful ambassador for Jersey Mike's. I was picking up a large order for a team doing work at my house. Kenny sprang into action and made sure every detail was right. It was a taxing day and Kenny reminded me of the good in the world. Superb food and even better employees.
Easily one of the worst locations around. Do yourself a favor and drive to the next one.
Atmosphere: 1
Food: 1
Service: 1
Best cheese steaks outside of Philly. I lived in Philly for many years. This is the only place in MA that knows how to do it right. They got the right bread, the right ingredients and the technique. It's never going to be as good as they do it in Philly but it's as close as you're going to get.
Also the staff is friendly, the service is fast and the place is clean.
Instead of nicely saying they don’t do minis for the steak and cheese and he screamed it across the room to me and embarrassed me so I didn’t even end up ordering anything cause I only wanted a mini
Restaurantji Recommends
Staff was very friendly and attentive, sandwich was good. Only complaint I have is the girls making sandwiches are wearing gloves and touching the register and wiping down the surfaces and then touching food. Anyone who is preparing food should change gloves after every order and especially after touching the register and wiping down the counter! Only thing those gloves should touch is food! That is how cross contamination can happen!! This is the first time I saw this happen and hopefully the last because I really like Jersey Mikes sandwiches.
Now it’s a couple hours later and I’m making trips to the bathroom. Don’t think I’ll be back, sorry!
Recently, I ordered a giant tuna sub, and for the price I paid, the amount of tuna on the sub was shockingly small. I also requested extra lettuce and the juices, which were not added, and jalapeños, which were completely forgotten — even though I asked clearly and was standing right in front of the employee.
What really surprised me was the lack of professionalism from both staff and management. The general manager, Kenny, was just standing behind the line giving instructions instead of helping his team. Employees kept disappearing into the back, and I stood there for nearly an hour before I had to say, “Excuse me, can someone take my order?” I was being patient and polite, but the service was extremely slow and inattentive.
On top of that, I’ve noticed employees making faces when customers don’t leave a tip. While I understand tips are appreciated, it’s unfair to make customers feel guilty — especially when the service isn’t meeting expectations, and not everyone can afford to tip every visit.
The overall atmosphere has also gone downhill. Employees often seem more interested in chatting among themselves than interacting with customers. On one visit, I even witnessed two employees arguing loudly while customers were inside. That’s just not the kind of environment anyone wants to walk into.
But what concerned me most — and the reason I felt I had to reach out — was what I saw on a previous visit: a piece of bread fell on the floor, and instead of throwing it away, an employee picked it up and used it to prepare an online order. That is completely unacceptable and a major food safety issue.
When this store first opened, I was a regular customer. The food quality was great, and service was smooth. But lately, things have changed for the worse — even the white bread I got last time was soggy and not fresh. I didn’t complain in the moment because I didn’t want to come across as rude or overreacting, but this pattern of bad service and unsafe practices needs to be addressed.
I hope you take this seriously and take steps to retrain the staff, improve management practices, and ensure cleanliness and professionalism going forward. As a long-time customer, I’d love to see this location return to the standard it once had.
Had the funniest experience here, ordered a pretty simple 4 sandwiches with very simple condiments and they just couldn’t figure it out, didnt stutter or nothing they couldnt follow basic orders. Dude was also talking shit about me to customers in line lol, really professional
Update if you look below, you see that they answered me. However, they want me to submit my review to another review site so they can fix it. Why? You read this one? You need to fix it. I will seriously reconsider going to this particular Jersey Mike's ... In the sense of probably never going again ...Gone very downhill since they opened. Although person making the sandwiches greeted me quickly and took my order quickly. The person that was putting the condiments on it could not understand basic instructions. She asked me five times what I wanted on it. And five times I said spicy mustard. She tried to put oregano on it. No spicy mustard finally got my sandwich and wouldn't you know it had yellow mustard on it. I can only assume she either didn't listen to me or didn't understand the difference between the mustards. I say it's gone downhill since it open because it has. They used to be very on top of their game. You could call your order in get it made so forth. I work nearby so I was on my lunch hour. So I just took the yellow mustard and ate my sandwich and then left. The other thing that happens a lot. When you're in there is once they're done with all the orders they all go hide in the back room. It's really bizarre. Again. Everyone's always very nice just they don't seem very detail-orientated lately. Couple that with the prices for what the sizes are, what they offer and everything and it's really not worth it. I'd call it your typical corporate owned or franchised owned sub shop. Hunt out a local sub shop, you'll get a better deal
Heyan, Kenny and Greg were absolutely amazing. Literally a 5 star sandwich spot! They’re super clean, fast and knowledgeable. Today was my first time at a Jersey Mike’s and they suggested an Italian sub Mike’s sway some banana peppers , Pickles and hot and this is a 10 out of 10!!!!!! Make your way to Jersey Mike’s in Hingham. See you guys soon!!!! 😊
Atmosphere: 5
Food: 5
Service: 5
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