Easily one of the worst locations around. Do yourself a favor and drive to the next one.
Mike Kacherovich
Best cheese steaks outside of Philly. I lived in Philly for many years. This is the only place in MA that knows how to do it right. They got the right bread, the right ingredients and the technique. It's never going to be as good as they do it in Philly but it's as close as you're going to get. Also the staff is friendly, the service is fast and the place is clean.
Caitlin Kealey
Instead of nicely saying they don’t do minis for the steak and cheese and he screamed it across the room to me and embarrassed me so I didn’t even end up ordering anything cause I only wanted a mini
Theresa Feeney
Staff was very friendly and attentive, sandwich was good. Only complaint I have is the girls making sandwiches are wearing gloves and touching the register and wiping down the surfaces and then touching food. Anyone who is preparing food should change gloves after every order and especially after touching the register and wiping down the counter! Only thing those gloves should touch is food! That is how cross contamination can happen!! This is the first time I saw this happen and hopefully the last because I really like Jersey Mikes sandwiches. Now it’s a couple hours later and I’m making trips to the bathroom. Don’t think I’ll be back, sorry!
Hamza Ali
Recently, I ordered a giant tuna sub, and for the price I paid, the amount of tuna on the sub was shockingly small. I also requested extra lettuce and the juices, which were not added, and jalapeños, which were completely forgotten — even though I asked clearly and was standing right in front of the employee.
What really surprised me was the lack of professionalism from both staff and management. The general manager, Kenny, was just standing behind the line giving instructions instead of helping his team. Employees kept disappearing into the back, and I stood there for nearly an hour before I had to say, “Excuse me, can someone take my order?” I was being patient and polite, but the service was extremely slow and inattentive.
On top of that, I’ve noticed employees making faces when customers don’t leave a tip. While I understand tips are appreciated, it’s unfair to make customers feel guilty — especially when the service isn’t meeting expectations, and not everyone can afford to tip every visit.
The overall atmosphere has also gone downhill. Employees often seem more interested in chatting among themselves than interacting with customers. On one visit, I even witnessed two employees arguing loudly while customers were inside. That’s just not the kind of environment anyone wants to walk into.
But what concerned me most — and the reason I felt I had to reach out — was what I saw on a previous visit: a piece of bread fell on the floor, and instead of throwing it away, an employee picked it up and used it to prepare an online order. That is completely unacceptable and a major food safety issue.
When this store first opened, I was a regular customer. The food quality was great, and service was smooth. But lately, things have changed for the worse — even the white bread I got last time was soggy and not fresh. I didn’t complain in the moment because I didn’t want to come across as rude or overreacting, but this pattern of bad service and unsafe practices needs to be addressed.
I hope you take this seriously and take steps to retrain the staff, improve management practices, and ensure cleanliness and professionalism going forward. As a long-time customer, I’d love to see this location return to the standard it once had.
Mark Uehlinger
Had the funniest experience here, ordered a pretty simple 4 sandwiches with very simple condiments and they just couldn’t figure it out, didnt stutter or nothing they couldnt follow basic orders. Dude was also talking shit about me to customers in line lol, really professional
David Howard
Update if you look below, you see that they answered me. However, they want me to submit my review to another review site so they can fix it. Why? You read this one? You need to fix it. I will seriously reconsider going to this particular Jersey Mike's ... In the sense of probably never going again ...Gone very downhill since they opened. Although person making the sandwiches greeted me quickly and took my order quickly. The person that was putting the condiments on it could not understand basic instructions. She asked me five times what I wanted on it. And five times I said spicy mustard. She tried to put oregano on it. No spicy mustard finally got my sandwich and wouldn't you know it had yellow mustard on it. I can only assume she either didn't listen to me or didn't understand the difference between the mustards. I say it's gone downhill since it open because it has. They used to be very on top of their game. You could call your order in get it made so forth. I work nearby so I was on my lunch hour. So I just took the yellow mustard and ate my sandwich and then left. The other thing that happens a lot. When you're in there is once they're done with all the orders they all go hide in the back room. It's really bizarre. Again. Everyone's always very nice just they don't seem very detail-orientated lately. Couple that with the prices for what the sizes are, what they offer and everything and it's really not worth it. I'd call it your typical corporate owned or franchised owned sub shop. Hunt out a local sub shop, you'll get a better deal
Jel B
Heyan, Kenny and Greg were absolutely amazing. Literally a 5 star sandwich spot! They’re super clean, fast and knowledgeable. Today was my first time at a Jersey Mike’s and they suggested an Italian sub Mike’s sway some banana peppers , Pickles and hot and this is a 10 out of 10!!!!!! Make your way to Jersey Mike’s in Hingham. See you guys soon!!!! 😊
Atmosphere: 5
Food: 5
Service: 5
John Sincak
Hey do you like so called "Juice" - cheap oil and red vinegar - ALL over your sandwich? That's great, 'cause that's what you're gonna get! Do you HATE "Juice" - cheap oil and red vinegar - ALL over your sandwich? Tough crap, 'cause that's what you're gonna get. I mean how can you not - it's everywhere, and NEVER do they bother to clean up or even wipe the prep area. What filth swims in that "Juice" all day I don't want to know. YUCH!!!
Atmosphere: 3
Food: 1
Service: 3
Laurence Cyr
The manager was fantastic and very professional. He cleared up a problem without hesitation and with a great amount of customer service that was second to none.
**edit** changing from 4* to 3*. They're not even open sometimes now until the hours if operation say they close.
This used to be the best location around. But lately it's gone way down hill. Most of the Jersey Mike's around here the folks working there are rude as hell. This one they're at least always pleasant.
It's still my go to but the wait times have been horrible in recent months and they're always out of something if you go past, say, 7.
Atmosphere: 4
Food: 4
Service: 3
Justin Brazel
**edit** changing from 4* to 3*. They're not even open sometimes now until the hours if operation say they close.
This used to be the best location around. But lately it's gone way down hill. Most of the Jersey Mike's around here the folks working there are rude as hell. This one they're at least always pleasant.
It's still my go to but the wait times have been horrible in recent months and they're always out of something if you go past, say, 7.
Atmosphere: 4
Food: 4
Service: 3
Kevin Green
Friendly staff Great food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mike's Famous Philly
AC T
Corporate should make new ruling on BLT sandwich six pieces of bacon for regular size BLT makes a bread sandwich add two pieces more for two dollars you are paying $15 for a sub. I would rather have a meal in a restaurant
Atmosphere: 3
Food: 2
Service: 3
Tiara Keleher
My boyfriend is currently sick out both ends.. Something as simple as a veggie sub is contaminated with god knows what. I myself have stopped ordering the Portobello mushroom swiss sub because it's too much of a pain to for the workers to have to make so they let you know that they hate your order by purposely under cooking your food or even better, switching out the Portobello mushrooms for canned white mushrooms.. Really bad business as worker's need to be retrained in food safety and customer service. I'll never eat at another Jersey Mike's ever again. I'm done and so is my boyfriend now. He feels awful! This place should be closed in my opinion. Terrible!!
Easily one of the worst locations around. Do yourself a favor and drive to the next one.
Best cheese steaks outside of Philly. I lived in Philly for many years. This is the only place in MA that knows how to do it right. They got the right bread, the right ingredients and the technique. It's never going to be as good as they do it in Philly but it's as close as you're going to get.
Also the staff is friendly, the service is fast and the place is clean.
Instead of nicely saying they don’t do minis for the steak and cheese and he screamed it across the room to me and embarrassed me so I didn’t even end up ordering anything cause I only wanted a mini
Staff was very friendly and attentive, sandwich was good. Only complaint I have is the girls making sandwiches are wearing gloves and touching the register and wiping down the surfaces and then touching food. Anyone who is preparing food should change gloves after every order and especially after touching the register and wiping down the counter! Only thing those gloves should touch is food! That is how cross contamination can happen!! This is the first time I saw this happen and hopefully the last because I really like Jersey Mikes sandwiches.
Now it’s a couple hours later and I’m making trips to the bathroom. Don’t think I’ll be back, sorry!
Recently, I ordered a giant tuna sub, and for the price I paid, the amount of tuna on the sub was shockingly small. I also requested extra lettuce and the juices, which were not added, and jalapeños, which were completely forgotten — even though I asked clearly and was standing right in front of the employee.
What really surprised me was the lack of professionalism from both staff and management. The general manager, Kenny, was just standing behind the line giving instructions instead of helping his team. Employees kept disappearing into the back, and I stood there for nearly an hour before I had to say, “Excuse me, can someone take my order?” I was being patient and polite, but the service was extremely slow and inattentive.
On top of that, I’ve noticed employees making faces when customers don’t leave a tip. While I understand tips are appreciated, it’s unfair to make customers feel guilty — especially when the service isn’t meeting expectations, and not everyone can afford to tip every visit.
The overall atmosphere has also gone downhill. Employees often seem more interested in chatting among themselves than interacting with customers. On one visit, I even witnessed two employees arguing loudly while customers were inside. That’s just not the kind of environment anyone wants to walk into.
But what concerned me most — and the reason I felt I had to reach out — was what I saw on a previous visit: a piece of bread fell on the floor, and instead of throwing it away, an employee picked it up and used it to prepare an online order. That is completely unacceptable and a major food safety issue.
When this store first opened, I was a regular customer. The food quality was great, and service was smooth. But lately, things have changed for the worse — even the white bread I got last time was soggy and not fresh. I didn’t complain in the moment because I didn’t want to come across as rude or overreacting, but this pattern of bad service and unsafe practices needs to be addressed.
I hope you take this seriously and take steps to retrain the staff, improve management practices, and ensure cleanliness and professionalism going forward. As a long-time customer, I’d love to see this location return to the standard it once had.
Had the funniest experience here, ordered a pretty simple 4 sandwiches with very simple condiments and they just couldn’t figure it out, didnt stutter or nothing they couldnt follow basic orders. Dude was also talking shit about me to customers in line lol, really professional
Update if you look below, you see that they answered me. However, they want me to submit my review to another review site so they can fix it. Why? You read this one? You need to fix it. I will seriously reconsider going to this particular Jersey Mike's ... In the sense of probably never going again ...Gone very downhill since they opened. Although person making the sandwiches greeted me quickly and took my order quickly. The person that was putting the condiments on it could not understand basic instructions. She asked me five times what I wanted on it. And five times I said spicy mustard. She tried to put oregano on it. No spicy mustard finally got my sandwich and wouldn't you know it had yellow mustard on it. I can only assume she either didn't listen to me or didn't understand the difference between the mustards. I say it's gone downhill since it open because it has. They used to be very on top of their game. You could call your order in get it made so forth. I work nearby so I was on my lunch hour. So I just took the yellow mustard and ate my sandwich and then left. The other thing that happens a lot. When you're in there is once they're done with all the orders they all go hide in the back room. It's really bizarre. Again. Everyone's always very nice just they don't seem very detail-orientated lately. Couple that with the prices for what the sizes are, what they offer and everything and it's really not worth it. I'd call it your typical corporate owned or franchised owned sub shop. Hunt out a local sub shop, you'll get a better deal
Heyan, Kenny and Greg were absolutely amazing. Literally a 5 star sandwich spot! They’re super clean, fast and knowledgeable. Today was my first time at a Jersey Mike’s and they suggested an Italian sub Mike’s sway some banana peppers , Pickles and hot and this is a 10 out of 10!!!!!! Make your way to Jersey Mike’s in Hingham. See you guys soon!!!! 😊
Atmosphere: 5
Food: 5
Service: 5
Hey do you like so called "Juice" - cheap oil and red vinegar - ALL over your sandwich? That's great, 'cause that's what you're gonna get! Do you HATE "Juice" - cheap oil and red vinegar - ALL over your sandwich? Tough crap, 'cause that's what you're gonna get. I mean how can you not - it's everywhere, and NEVER do they bother to clean up or even wipe the prep area. What filth swims in that "Juice" all day I don't want to know. YUCH!!!
Atmosphere: 3
Food: 1
Service: 3
The manager was fantastic and very professional.
He cleared up a problem without hesitation and with a great amount of customer service that was second to none.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Club Supreme
Restaurantji Recommends
**edit** changing from 4* to 3*. They're not even open sometimes now until the hours if operation say they close.
This used to be the best location around. But lately it's gone way down hill. Most of the Jersey Mike's around here the folks working there are rude as hell. This one they're at least always pleasant.
It's still my go to but the wait times have been horrible in recent months and they're always out of something if you go past, say, 7.
Atmosphere: 4
Food: 4
Service: 3
**edit** changing from 4* to 3*. They're not even open sometimes now until the hours if operation say they close.
This used to be the best location around. But lately it's gone way down hill. Most of the Jersey Mike's around here the folks working there are rude as hell. This one they're at least always pleasant.
It's still my go to but the wait times have been horrible in recent months and they're always out of something if you go past, say, 7.
Atmosphere: 4
Food: 4
Service: 3
Friendly staff Great food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mike's Famous Philly
Corporate should make new ruling on BLT sandwich six pieces of bacon for regular size BLT makes a bread sandwich add two pieces more for two dollars you are paying $15 for a sub.
I would rather have a meal in a restaurant
Atmosphere: 3
Food: 2
Service: 3
My boyfriend is currently sick out both ends.. Something as simple as a veggie sub is contaminated with god knows what. I myself have stopped ordering the Portobello mushroom swiss sub because it's too much of a pain to for the workers to have to make so they let you know that they hate your order by purposely under cooking your food or even better, switching out the Portobello mushrooms for canned white mushrooms.. Really bad business as worker's need to be retrained in food safety and customer service. I'll never eat at another Jersey Mike's ever again. I'm done and so is my boyfriend now. He feels awful! This place should be closed in my opinion. Terrible!!
Atmosphere: 2
Food: 1
Service: 1
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