Shake Shack Derby Street Shops

Service was horrible never coming back

Atmosphere: 1

Food: 2

Yea thanks for eating peoples fries, small female young employee with hair tied back. You really made my day amazing and fun. Hey MGMT, cameras. Now.

Atmosphere: 1

Food: 1

Service: 1

Not a shack, it's actually a pretty nice building.

Atmosphere: 2

Food: 5

Service: 3

Just had the worst experience I've ever had coming to this location.

Ordered my food on the tablet as always and stood waiting for my food in sight of the staff.

While it was busy I watched each order filing out. I got my text and waited a bit closer to the counter to get called. Still in sight of the staff.

At one point I thought I saw my food get put over at the online/app pick up section. So I went over there. Said I got a text my food was ready and asked if the woman could check if my food was placed over in this section by accident.

She was very dismissive and told me "We will call you when you're food is ready." And walked away from me, not bothering to check.

I sat there a total of 20 minutes. Waiting. Knowing my food was exactly where I asked the staff to check. I didn't want to cause a scene of course and keep asking the busy staff to check.

Someone else on the staff team noticed me standing there for awhile. Went to check the online/app pickup area. And what do you know? My food was there.

I told the woman giving me my food that I had sat there 20 minutes AND had asked someone to check.

All I was offered was a lame "I know I'm sorry I dont know why it was over there."

No offer to remake the food. Nothing. Food was cold.

I understand it was busy. But I had asked for someone to check there already. The fact i was ignored. And I got cold food. Is really frustrating.

Not to be that person. But I won't be coming here again cuz that really sucked.

Atmosphere: 1

Food: 1

Service: 1

Food was great, service was fast, and staff (Eve) was friendly!

Atmosphere: 5

Food: 5

Service: 5

Emmanuel took care of me and my friends personally great customer service 🙏🏽

Atmosphere: 4

Food: 5

Service: 5

Emmanuel was a great help, made sure I was satisfied.

Great customer service, great food

Atmosphere: 5

Food: 5

Service: 5

Best shake shack in Boston, the manager was so nice and welcoming will definitely be back!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries, Cheeseburger, Bacon Cheese Fries

Truffle burger was delicious. Everything we ate was great n staff was very nice n helpful.

Atmosphere: 4

Food: 4

Service: 4

Sharing another review because this place absolutely outshines all other Shake Shack locations. I am always treated so kindly here and today was no exception! This staff deserves all the praise and recognition! Thanks to the server (with the most gorgeous makeup) who made my day today :).

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Bites, Fries

If you see a shake shack with a 3.2 rating and still think “it’s a good idea ordering from here” then you need to rethink every decision you’ve ever made in your entire life. They literally hire the most incompetent individuals to work here and give them MAYBE 5 minutes of training at most. Do yourself a massive favor and order food from literally just about anywhere else

Everything was just okay, that was about it. I ordered the black truffle burger, black truffle fries, and a chocolate shake. I wasn't expecting a gourmet, Michelin star burger but i did expect it to be more than edible. The burger patties didn't any real discernable flavor, I personally don't think there was nearly enough of the truffle sauce on the burger (especially considering the up-charge that accompanied the burger) and honestly, nothing really tasted fresh. The fries were okay, kind of soggy, but not terrible, and once again, there was not enough of the truffle sauce to accompany them. The chocolate shake was alright at best; it tasted more like a vanilla shake with chocolate sauce added in rather than a shake made with chocolate ice cream. Overall, it was a woefully disappointing experience. Aside from the food, the establishment seemed clean, and the employees were doing their jobs with a pleasant demeanor. My only complaint, aside from the food, was that the music was a bit too loud for my taste but that may not matter as much to others. All together, I'd be generous to give a 4/10. If you're in the area and feel like getting a burger and fries, perhaps check out Wahlburgers instead or journey to your nearest Five Guys.

Atmosphere: 4

Food: 2

Service: 4

Just don’t eat here.. kids working here are too busy talking to each other, not doing the job right. Bad food every time. Never been to a shake shack so bad.

I've only ordered here a few times because the first time I ever ordered here I was very disappointed in the service I received. Today I ordered through the app, and requested to pick up my food at the pickup window. I gave the kid there my name and he gave me someone else's order without even confirming with me what was in the order. I explained to him that I got a shake and he said "yeah everything's in the bag" dismissively. When I looked at what was in the bag it wasn't even close to what I had ordered.Then when I finally got my order, and I received my shake, it was the wrong shake. There were two different people working the window too and it was clear there was limited communication between them. I easily could have grabbed the first order and brought it to my vehicle and then went back and taken mine. I just don't understand what's going on with this place. Nobody knows how to read directions anymore. I could walk in there and do everyone's job and do it better then they're currently performing.

Atmosphere: 3

Food: 3

Service: 1