Consistent, top quality teas and service, at fair prices over many years.Nobody else comes close.
Gladys Forthright
Since ownership changed they have gone downhill. I now purchase from vendors like TeaSource, The Tea Spot, and Adagio. For a real value, Bigelow teabags something’s offer a gem, such as the organic green tea. Caveat emptor.
Mark C.
The cinnamon spice chai is a great pick me up and a great morning t e a I bought the 4 oz about a couple of months ago went through that now I'm ordering the 500 G will be buying more awesome tea
Karin Engel
I am a regular client and will buy nowhere else even though it's more expensive to ship to Canada. Excellent selection, service and quality! Puts truth to "You get what you pay for." Cheers
Tropical Voice Pacific
I am a regular client and will buy nowhere else even though it's more expensive to ship to Canada. Excellent selection, service and quality! Puts truth to "You get what you pay for." Cheers
Georgia B.
Upton tea has an outstanding variety of tea Can't go wrong if you are a tea lover. Have ordered from them on multiple occasions and never been disappointed.
Kirsten Wever
Upton Teas carries a wider range of teas, better quality teas, and far less expensive teas than I've found anywhere. The international community of tea authors, drinkers, ritualists (even a few growers!) agree.Compare three popular specialty teas a from Whole Foods and Upton.ROOIBOS - 57.6 grams:$11 / $4.75PREMIUM EARL GREY - 79 grams:$11 / $5.60JASMINE GREEN - 38.8 grams:$10 / $3.20Even with the $4.75 flat rate shipping fee, Upton offers higher quality teas for a fraction of the usual cost.Finally, the staff at Upton are friendly, patient, well informed, and ready with advice and suggestions.
Steve J.
I have only tried the chai from Upton Tea. Both the Nuxalbari Estate Masala Chai Organic and the Organic Chai Namaste were very disappointing. No flavor, no joy. I would recommend the chai from Far Leaves Tea in Berkeley. CA. I am not affiliated with that company . . . just a very delighted customer.
LeRoy Hendricks
They must improve customer response and the speed with which they fix a problem.
Toni M.
I received a pamphlet in the mail from Upton Tea Imports, probably because I've bought tea from a variety of sources and one of them passed on my name and address. I looked through their tea offerings but what really caught my interest was the centerfold descriptions of how the range of teas from white to green to oolong to black to Pu-erh is made from the leaves of the Camellia Sinensis plant, each type of tea coming from a different number of variations in the process. That made me look more closely at their teas. I ordered some of their Richmond Park blend and some of their Mincing Lane. The latter's name was irresistible and descriptions of both sounded good. The package arrived earlier this week. I opened it to find they had included a sample of a loose leaf Christmas blend originating in Germany. I'm not fond of spiced teas, so I opened it and took a preliminary sniff, finding it not too heavily spiced, so I made a pot. It was subtle, less spiced than Constant Comment and less overwhelming than a tea Cost Plus used to sell which gave me a headache whenever I walked down the aisle where it was displayed. It was pleasant, though I wouldn't buy it. I made a pot of the Mincing Lane blend yesterday and it's very good. I've had two large cups and like it. It will fit in well w/ the teas in my rotation. I see that they sell a Ceylon Kenilworth tea. I bought some from Peet's in bulk and like it a lot. When I use it up I will buy more from Upton Imports, as Peet's no longer offers it.
I love their tea. But ordering from them is a nightmare. Some time ago they "upgraded" their website, and it is now full of bugs. It will arbitrarily reject working credit cards, delete coupons, and generally make a process that should take 5 minutes take 20.
Purly K.
I just can't anymore. The tea is okay but there are other vendors so service must become their edge and they can't pull it off. They have Boston attitude. FTGOP=far too good for ordinary people, is their motto. I consistently have a problem with their ordering app and the rewards system. I am not unfamiliar with online ordering and the steps one goes through to use rewards. UTI's simply doesn't work. I have shared my concerns before. Nothing changed. I had the problem again and shared it with customer service again. I received detailed instructions on how to make it work (which do not appear on the website) and it was completely unsatisfactory. If you click on rewards and select $25, that's what should automatically come off your balance. Not difficult. Online vendors do this all the time with their software. I should not have to negotiate this in any way. I responded to her explanation that I looked forward to the reduction in my balance without further action on my part and she simply cancelled my coupon and my order without regret. Stop ripping people off! So long UTI! Update: Okay. I must update this review because there was a serious miscommunication and misunderstanding. The UTI rep emailed me saying, 'We have deactivated the coupon and refunded your pay transaction' which to me meant that they weren't going to honor the reward coupon and they were giving me back my money and cancelling my order. What they meant apparently was that they were redeeming my coupon and giving me back $25 of my payment. My order will ship tomorrow. This leaves the poor clarity in communication and the abysmal website. I'll say this - website developers in the US are about 70% white male with an average age of 36 years who have little knowledge or interest in the diversity of their business clientele and their customers. I can sympathize with UTI on that one. The communication bit they're just going to have to work on.
Peach R
I have been a satisfied customer for years. My credit card was once hacked from their website and they refused to admit fault. At the time this was the only website I put my credit card number on. After they added ****** pay I started ordering from them again. I have always been a satisfied customers. Contacted customer support a couple of times and never had an issue. The points are difficult to use and it takes quite a while for the points in an incomplete order to be reapplied to your account.
Kevin D
Twice now I have been sent an *************** Certificate from Upton Tea Imports and have not received it. Although I have received dozens of advertisements from them, and I have monitored my Email Spam and Junk folders, I have not received their *************** Certificates. Once contacted, Upton Tea Imports will send me the number of my *************** Certificate. ... Read More
Kevin D
Twice now I have been sent an *************** Certificate from Upton Tea Imports and have not received it. Although I have received dozens of advertisements from them, and I have monitored my Email Spam and Junk folders, I have not received their *************** Certificates. Once contacted, Upton Tea Imports will send me the number of my *************** Certificate.
Consistent, top quality teas and service, at fair prices over many years.Nobody else comes close.
Since ownership changed they have gone downhill. I now purchase from vendors like TeaSource, The Tea Spot, and Adagio. For a real value, Bigelow teabags something’s offer a gem, such as the organic green tea. Caveat emptor.
The cinnamon spice chai is a great pick me up and a great morning t e a I bought the 4 oz about a couple of months ago went through that now I'm ordering the 500 G will be buying more awesome tea
I am a regular client and will buy nowhere else even though it's more expensive to ship to Canada. Excellent selection, service and quality! Puts truth to "You get what you pay for." Cheers
I am a regular client and will buy nowhere else even though it's more expensive to ship to Canada. Excellent selection, service and quality! Puts truth to "You get what you pay for." Cheers
Upton tea has an outstanding variety of tea Can't go wrong if you are a tea lover. Have ordered from them on multiple occasions and never been disappointed.
Upton Teas carries a wider range of teas, better quality teas, and far less expensive teas than I've found anywhere. The international community of tea authors, drinkers, ritualists (even a few growers!) agree.Compare three popular specialty teas a from Whole Foods and Upton.ROOIBOS - 57.6 grams:$11 / $4.75PREMIUM EARL GREY - 79 grams:$11 / $5.60JASMINE GREEN - 38.8 grams:$10 / $3.20Even with the $4.75 flat rate shipping fee, Upton offers higher quality teas for a fraction of the usual cost.Finally, the staff at Upton are friendly, patient, well informed, and ready with advice and suggestions.
I have only tried the chai from Upton Tea. Both the Nuxalbari Estate Masala Chai Organic and the Organic Chai Namaste were very disappointing. No flavor, no joy. I would recommend the chai from Far Leaves Tea in Berkeley. CA. I am not affiliated with that company . . . just a very delighted customer.
They must improve customer response and the speed with which they fix a problem.
I received a pamphlet in the mail from Upton Tea Imports, probably because I've bought tea from a variety of sources and one of them passed on my name and address. I looked through their tea offerings but what really caught my interest was the centerfold descriptions of how the range of teas from white to green to oolong to black to Pu-erh is made from the leaves of the Camellia Sinensis plant, each type of tea coming from a different number of variations in the process. That made me look more closely at their teas. I ordered some of their Richmond Park blend and some of their Mincing Lane. The latter's name was irresistible and descriptions of both sounded good. The package arrived earlier this week. I opened it to find they had included a sample of a loose leaf Christmas blend originating in Germany. I'm not fond of spiced teas, so I opened it and took a preliminary sniff, finding it not too heavily spiced, so I made a pot. It was subtle, less spiced than Constant Comment and less overwhelming than a tea Cost Plus used to sell which gave me a headache whenever I walked down the aisle where it was displayed. It was pleasant, though I wouldn't buy it. I made a pot of the Mincing Lane blend yesterday and it's very good. I've had two large cups and like it. It will fit in well w/ the teas in my rotation. I see that they sell a Ceylon Kenilworth tea. I bought some from Peet's in bulk and like it a lot. When I use it up I will buy more from Upton Imports, as Peet's no longer offers it.
Restaurantji Recommends
I love their tea. But ordering from them is a nightmare. Some time ago they "upgraded" their website, and it is now full of bugs. It will arbitrarily reject working credit cards, delete coupons, and generally make a process that should take 5 minutes take 20.
I just can't anymore. The tea is okay but there are other vendors so service must become their edge and they can't pull it off. They have Boston attitude. FTGOP=far too good for ordinary people, is their motto. I consistently have a problem with their ordering app and the rewards system. I am not unfamiliar with online ordering and the steps one goes through to use rewards. UTI's simply doesn't work. I have shared my concerns before. Nothing changed. I had the problem again and shared it with customer service again. I received detailed instructions on how to make it work (which do not appear on the website) and it was completely unsatisfactory. If you click on rewards and select $25, that's what should automatically come off your balance. Not difficult. Online vendors do this all the time with their software. I should not have to negotiate this in any way. I responded to her explanation that I looked forward to the reduction in my balance without further action on my part and she simply cancelled my coupon and my order without regret. Stop ripping people off! So long UTI! Update: Okay. I must update this review because there was a serious miscommunication and misunderstanding. The UTI rep emailed me saying, 'We have deactivated the coupon and refunded your pay transaction' which to me meant that they weren't going to honor the reward coupon and they were giving me back my money and cancelling my order. What they meant apparently was that they were redeeming my coupon and giving me back $25 of my payment. My order will ship tomorrow. This leaves the poor clarity in communication and the abysmal website. I'll say this - website developers in the US are about 70% white male with an average age of 36 years who have little knowledge or interest in the diversity of their business clientele and their customers. I can sympathize with UTI on that one. The communication bit they're just going to have to work on.
I have been a satisfied customer for years. My credit card was once hacked from their website and they refused to admit fault. At the time this was the only website I put my credit card number on. After they added ****** pay I started ordering from them again. I have always been a satisfied customers. Contacted customer support a couple of times and never had an issue. The points are difficult to use and it takes quite a while for the points in an incomplete order to be reapplied to your account.
Twice now I have been sent an *************** Certificate from Upton Tea Imports and have not received it. Although I have received dozens of advertisements from them, and I have monitored my Email Spam and Junk folders, I have not received their *************** Certificates. Once contacted, Upton Tea Imports will send me the number of my *************** Certificate. ... Read More
Twice now I have been sent an *************** Certificate from Upton Tea Imports and have not received it. Although I have received dozens of advertisements from them, and I have monitored my Email Spam and Junk folders, I have not received their *************** Certificates. Once contacted, Upton Tea Imports will send me the number of my *************** Certificate.