It’s fast food I guess, can’t expect much. I’m relatively satisfied nowadays when my order is O.K. This location is always O.K., meaning they just made a few mistakes that I could live with. Wanted one of those new Steakhouse Whoppers, added some pickles and Mozzarella sticks instead of fries, 15.00. The Whopper of course had no pickles and I was given Buffalo sauce for the Mozzarella sticks instead of Marinara. The Whopper had very little aioli and almost no A1, so it was too dry to swallow. I had to add ketchup to get’r down. I tossed the sticks away without the marinara.
I took one look at the staff and well, just one look was enough. The lack of ownership or care whatsoever, very apparent. 15.00 though…. I will say their Crown Bling was on point though.
In the McD’s app you can get any regular combo for 7.00. Easy choice.
Atmosphere: 2
Food: 2
Service: 2
Amber McCarthy
I didn't go in but I haven't had it in a while. It was good and the service was good.
Wheelchair accessibility: Yes
Atmosphere: 4
Food: 4
Service: 4
Simon Felix
The person on the counter is so rude and store is so dirty
Atmosphere: 1
Food: 1
Service: 1
Amanda
I ordered 7min before I got here online- waited in line (2 cars in front of me, 1 person at the counter inside) They told me to park, And I’m sitting here watching cars in drive through get their food and go- (I’ve been parked wtg for 9min now!)🤬 Although in end, they gave me fries and cookies
Atmosphere: 3
Food: 3
Service: 3
Karla
Burgers are dry, and they refused to give me a cup of water, I offered to even pay for it, but they said they aren't allowed to give customers water. Unreal.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Whopper, Hamburger, French Fries
zack cafro
Ordered, never got the food. After 3 people who walked in after me ordered, and got food I just walked out.
Also, the employees have zero hustle.
Tonio Velez
It’s fast food you know what your going in for but I have turkey never received better service from Frankie the assistant manager
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Whopper
Ken Li
Instead of packing the takeaway food, the delivery person is asked to bring his own bag.
tony jones
Do better! Like, for real?
No value menu posted in drive thru. Went inside. Took 10 minutes to get help with no one in line inside. Sole focus was drive thru which also sucked. My goodness.
Can some one in the higher exec crew please recognize my girl Stacy in the drive thru window .. I am an exec working at mgm Springfield and Stacy makes my night when I leave my job after a stressful day her smiles always makes a difference, please make this individual a team leader or manger because at the end of a ten hour shift she makes the diff after a tough night !!!
It’s fast food I guess, can’t expect much. I’m relatively satisfied nowadays when my order is O.K. This location is always O.K., meaning they just made a few mistakes that I could live with. Wanted one of those new Steakhouse Whoppers, added some pickles and Mozzarella sticks instead of fries, 15.00. The Whopper of course had no pickles and I was given Buffalo sauce for the Mozzarella sticks instead of Marinara. The Whopper had very little aioli and almost no A1, so it was too dry to swallow. I had to add ketchup to get’r down. I tossed the sticks away without the marinara.
I took one look at the staff and well, just one look was enough. The lack of ownership or care whatsoever, very apparent. 15.00 though…. I will say their Crown Bling was on point though.
In the McD’s app you can get any regular combo for 7.00. Easy choice.
Atmosphere: 2
Food: 2
Service: 2
I didn't go in but I haven't had it in a while. It was good and the service was good.
Wheelchair accessibility: Yes
Atmosphere: 4
Food: 4
Service: 4
The person on the counter is so rude and store is so dirty
Atmosphere: 1
Food: 1
Service: 1
I ordered 7min before I got here online- waited in line (2 cars in front of me, 1 person at the counter inside)
They told me to park,
And I’m sitting here watching cars in drive through get their food and go-
(I’ve been parked wtg for 9min now!)🤬
Although in end, they gave me fries and cookies
Atmosphere: 3
Food: 3
Service: 3
Burgers are dry, and they refused to give me a cup of water, I offered to even pay for it, but they said they aren't allowed to give customers water. Unreal.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Whopper, Hamburger, French Fries
Ordered, never got the food. After 3 people who walked in after me ordered, and got food I just walked out.
Also, the employees have zero hustle.
It’s fast food you know what your going in for but I have turkey never received better service from Frankie the assistant manager
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Whopper
Instead of packing the takeaway food, the delivery person is asked to bring his own bag.
Do better! Like, for real?
No value menu posted in drive thru. Went inside. Took 10 minutes to get help with no one in line inside. Sole focus was drive thru which also sucked. My goodness.
Once you are helped, it gets better...
Atmosphere: 2
Food: 3
Service: 2
Unremarkable, even at fast food standards.
Atmosphere: 2
Food: 2
Service: 2
Restaurantji Recommends
Can some one in the higher exec crew please recognize my girl Stacy in the drive thru window .. I am an exec working at mgm Springfield and Stacy makes my night when I leave my job after a stressful day her smiles always makes a difference, please make this individual a team leader or manger because at the end of a ten hour shift she makes the diff after a tough night !!!
Recommended dishes: Whopper Jr & Fries 8 86
Friendly customer service nice atmosphere
Kid-friendliness: It's very child friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Wrap Spicy Wrap Honey Mustard Wrap, Hamburger
Great Service, amazing people.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
Longest average drive thru time of any fast food place I've been in Western Mass. Regularly in line 20 min. Going in doesn't seem any quicker.
Food: 3
Service: 2
Best to buy ?
Atmosphere: 5
Food: 5
Service: 5
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