Dunkin'
330 Main St, Holyoke
(413) 420-2014
Recent Reviews
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They take way too long too take an order at the front counter while still tending too the drive thru the food came back Stale and the 5 dollar meal is awful
Atmosphere: 1
Food: 2
Service: 1
Great customer service at the driveway window this morning dude was great
Atmosphere: 5
Food: 5
Service: 5
This place has messed up my husband and my order 3 times we've been there so far during first shift. They are unprofessional and don't seem to know how to do their jobs correctly. I don't recommend going here. We only do because it's the closest Dunkin to us. They suck!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
The service is terrible, the manager is rude and ill-mannered, and treats customers badly...
Atmosphere: 1
Food: 1
Service: 1
Only car and I’ve been waiting for 45 minutes in the drive thru.
Atmosphere: 1
Food: 1
Service: 1
Honestly this Dunkin is usually very slow, not very organized, and fights happening between employees and customers alot making it unpleasant to be there.
Atmosphere: 2
Food: 3
Service: 3
I'm sure it's corporate policy, but it's still wild how they will completely ignore customers standing right in front of them until the drive thru is cleared out. I waited 10 minutes and left without even placing an order. Your priorities are way off.
Atmosphere: 1
Food: 1
Service: 1
Great people and service
Atmosphere: 4
Food: 4
Service: 4
Morning manger ( Spanish lady ) is very disrespectful to her employees. Seen her this morning talking at young lady very disrespectfully, very foul play I would say, I come to this Dunkin often and this isn’t the first time I saw this from same manger. I wouldn’t want my daughter working or even ordering from here, to much drama and food always cold. You have workers standing around . Very unprofessional in morning time . But I will say I’m very impressed on how that young lady dealt with the situation. Clocking out and walking out. No one should be disrespecting employees in front of customers
Atmosphere: 1
Food: 1
Service: 1
My family ordered Dunkins, but because I have 3 sick kids I didn't want to go out in 8 degrees weather with them, we did doordash.
They forgot our Donuts. Doordash did nothing for us, so my husband went over to see if he could just pick up our donuts that were missing.
Dunkin workers told him we didn't order from them, but then said oh yeah your dasher was a female, wrong again because our dasher was a white male.
This Dunkins has no clue what they're doing and was rude to my husband trying to say he was lying at first. And they wouldn't even give us the donuts when they realized they were wrong and messed up the order for doordash.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
It was good no complaints
Slow but good
Atmosphere: 4
Food: 4
Service: 4
Went there service bad employees waiting to go home no service I went at 300 pm o Friday 18 check the employer bad service
Atmosphere: 1
Food: 1
Service: 1
Sat at drive through for 3 minutes with no response. Said hello multiple times. Got to window and was informed I would have to re enter the line of 5 cars now when I had already been there for ten minutes at this point. Met with very rude and unprofessional staff. I kept giving them a chance and even had to coach their employees on how to correctly make coffee in the past because they’re not given adequate training. Not sure if it’s the location, or just management, but I’ll do everything I can do drive this locations business down until they find adequate management.
Worst Dunkies I have ever been to!!! It takes more than 10 minutes to get an iced coffee and then when you do get it; it’s completely messed up and not how I ordered it. I have this same experience over and over. Guess it’s time to start making my coffee at home.
Atmosphere: 2
Food: 2
Service: 1
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