Dunkin'
330 Main St, Holyoke
(413) 420-2014
Recent Reviews
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That place needs to close something else needs to open with the traffic that place has I highly doubt that they're doing numbers but dunkin' donuts should with all the complaints from customers
I order through DoorDash at least 4-5 times out of the week and I have issues with my order everytime
I started calling the store as soon as I place my order to make sure it’s done correctly and it still has issues
When I do call usually they are angry and rude
But I tell them with DoorDash I can’t just walk back in and ask for it to be remade or to give me my missing items and still everytime I have an issue
I went as far as trying to get DoorDash to change the store location for me but they were unable too
And after reading all these reviews the owner needs to do better because the employees need better training and a class on respect for customers
Food: 1
They talking to each other and not takeing orders i was in the front of the line for 10 minutes and still didn’t get service
Service: 1
Poor costumer service. Long waits and staff talking between them and love costumers waiting to order. They give you wrong orders. Lack of communications between employees. Rude to costumers. They will give some costumer free items
As long as the guy with the longer hair doesn't take the order it's great.
Atmosphere: 3
Food: 3
Service: 4
Place is garbage.. manager is always snotty and unprofessional when taking orders and of course the employees follow the ways of this ridiculous woman... Dunkin needs to do better!!
They take way too long too take an order at the front counter while still tending too the drive thru the food came back Stale and the 5 dollar meal is awful
Atmosphere: 1
Food: 2
Service: 1
Great customer service at the driveway window this morning dude was great
Atmosphere: 5
Food: 5
Service: 5
This place has messed up my husband and my order 3 times we've been there so far during first shift. They are unprofessional and don't seem to know how to do their jobs correctly. I don't recommend going here. We only do because it's the closest Dunkin to us. They suck!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
The service is terrible, the manager is rude and ill-mannered, and treats customers badly...
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Only car and I’ve been waiting for 45 minutes in the drive thru.
Atmosphere: 1
Food: 1
Service: 1
Honestly this Dunkin is usually very slow, not very organized, and fights happening between employees and customers alot making it unpleasant to be there.
Atmosphere: 2
Food: 3
Service: 3
I'm sure it's corporate policy, but it's still wild how they will completely ignore customers standing right in front of them until the drive thru is cleared out. I waited 10 minutes and left without even placing an order. Your priorities are way off.
Atmosphere: 1
Food: 1
Service: 1
Great people and service
Atmosphere: 4
Food: 4
Service: 4
Morning manger ( Spanish lady ) is very disrespectful to her employees. Seen her this morning talking at young lady very disrespectfully, very foul play I would say, I come to this Dunkin often and this isn’t the first time I saw this from same manger. I wouldn’t want my daughter working or even ordering from here, to much drama and food always cold. You have workers standing around . Very unprofessional in morning time . But I will say I’m very impressed on how that young lady dealt with the situation. Clocking out and walking out. No one should be disrespecting employees in front of customers
Atmosphere: 1
Food: 1
Service: 1
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