award winning service for the slowest dunkin in the tri state area
Product Photographer
There is a guy who deals (presumably) drugs on the street behind this dunkin. Waited in the drive thru long enough to watch 3 customers roll up to the dude. Handing out something wrapped in tin foil. Stay safe
Angela Romero
Go to dd inside Racing Mart in Holyoke.. customer service the am early guy is awesome!!! Fast and accurate.. very nice friendly . Thank
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Bagels With, Muffins
nicole lopez
Is sad to say but is not the first Dunkin I visit and I hear these young folks working on their cell phones & using fowl language while tending to theCustomers in the drive through and also inside the gas station . Today I had to wait for more than 20 min for a small coffee while others that came after me at theDrive through and insideGot their order first ! The worker who was too busy on her cell phone arguing forgot my order!!! I had to askTwice for my order before one of their workers notice the coffee with the tag was sitting there & she decided to doThe latte !!! I ask myself where is the manager ? Where is the good customer service ? Do they train these people when they hire them ? And sad to Say. But while I was there I saw a femaleThat knew everyone there stop by with several items in her hand and also marijuana ! She asked for a Dunkin bag to put the items in it ! And the worker took the bag and handed over to another worker !First time I see someone handing over marijuana to a worker at Dunkin in front of customers who are waiting for their orders !! Where is the manager of this store or the supervisor ???What is happening in this world we live in ! Times have truly change ! Back in the days you wouldn’t see people on their phones in the work place ! They would not be using fowl language nor be handing over marijuana at a work place !!! Where are the morals and values and respect of this young generation ???
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Iced Latte
Nelly “Angie” Bonilla
The best ever, they are number one in my
Atmosphere: 5
Food: 5
Service: 5
Jonathan Marrero
I recently visited Dunkin', and unfortunately, my experience left much to be desired. It's disappointing to write a negative review, but I feel it's important to share my honest feedback.Firstly, the service was exceptionally slow. It took an unreasonable amount of time for me to place my order and receive my coffee and donuts. The staff seemed disorganized and overwhelmed, making the wait even more frustrating.Secondly, the order accuracy was a major issue. Not only was my coffee lukewarm, but my order was also missing items that I had clearly requested. It's frustrating to pay for something and not receive what you ordered.Lastly, the staff's attitude was less than welcoming. I felt like an inconvenience rather than a valued customer. Friendliness and courtesy go a long way in customer service, and this was severely lacking during my visit.In conclusion, my recent visit to Dunkin' Donuts was far from pleasant. Slow service, order inaccuracies, and an unfriendly atmosphere all contributed to a negative experience. I hope this feedback can help the management address these issues and improve their service quality. As a customer, I expect better from Dunkin'.
Dope TV
Employee looking real lost , trying to mop and do other this with me and my wife waiting then when he finally does take our order didn’t have nothing we wanted..
Service: 1
ginedith colon
By far the WORST Dunkin I’ve been to. The one star rating is still undeserving. No stars given would be more accurate. The guy taking drive thru orders (skinny male with hair dyed blonde) was very rude. He was annoyed because I ordered 4 sandwiches and some donuts. Sighing, interrupting me while giving my order, saying that he’s too busy to take my order, and rushing me to the window. I get to the window, he asks what kind of donuts I want, I tell him, gets the donuts and hands me the box annoyed. It’s not even 8 am, too early for this nonsense, and he still has an entire shift to complete. I looked inside and there was only one person in line, and I had one car behind me. That’s what he calls busy? He was not the only staff on duty at that. This individual is clearly miserable with the job and should not be working there… If it wasn’t because I needed this order for work, I would not had paid and driven away. Oh, and to top it off, I was not given the donuts I asked for and most of them were not intact. He must’ve grabbed them too hard. Honestly, this Dunkin should close down or at the very least, hire worthy people.
Atmosphere: 1
Service: 1
W Perez
there are always drug addicts asking for money, they are slow with nasty attitude they ask you if you want your change ...!! Or just keeping your change ?
Hands down the worst Dunkin in the area. The one up by the mall is a close second. This one, however, has the crappiest customer service I've seen in ANY Dunkin, and that’s really saying something. I get it, I shouldn’t have high standards for fast food, but can you really blame me? It’s a bunch of teens/young adults my age who think working the bare minimum is all the effort they have to exhibit. The managers know what they’re doing, but the kids do not. It seems every time I’m in there, they’re training new people. I wonder why.I work up the street and put in a mobile order (for a bagel) maybe a couple times a week, around 7am and go to pick it up, and end up standing in there for 10-15 minutes at the very front of the pickup line, waiting for one of the 5 workers to do their job. No one will even acknowledge that I exist right in front of their face and it’s astonishing. Recently, I watched 3 people make big orders at the register, and I was just standing there at the front of the pickup line while they took their sweet time to trudge around. They make the food, but I just watch it sit there while they twirl around and prioritize the drive thru.Lack of communication seems to plague this industry, and this location is a great example of that. Go elsewhere and save yourself the headache.
Atmosphere: 1
Food: 1
Service: 1
W Bebe
there are always drug addicts asking for money, they are slow with nasty attitude they ask you if you want your change ...!! Or just keeping your change ?
Hazze Hazze
The worst they have a bunch of drugs addict working there they take more than 15 min. To take it order. They should close it down or hire good responsible workers that want to work. The worst Dunkin Donuts in the area hands down ??
Atmosphere: 1
Food: 1
Service: 1
Victor Pagan
Hi is ok for a bit and keep going but customer service is poor IHOP they fix the problem ?
Atmosphere: 2
Food: 4
Service: 1
Denise Cordeau
App didn't take my coupon and the latte didn't even taste like coffee...
Love my
Atmosphere: 5
Food: 5
Service: 5
award winning service for the slowest dunkin in the tri state area
There is a guy who deals (presumably) drugs on the street behind this dunkin. Waited in the drive thru long enough to watch 3 customers roll up to the dude. Handing out something wrapped in tin foil. Stay safe
Go to dd inside Racing Mart in Holyoke.. customer service the am early guy is awesome!!! Fast and accurate.. very nice friendly . Thank
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Bagels With, Muffins
Is sad to say but is not the first Dunkin I visit and I hear these young folks working on their cell phones & using fowl language while tending to theCustomers in the drive through and also inside the gas station . Today I had to wait for more than 20 min for a small coffee while others that came after me at theDrive through and insideGot their order first ! The worker who was too busy on her cell phone arguing forgot my order!!! I had to askTwice for my order before one of their workers notice the coffee with the tag was sitting there & she decided to doThe latte !!! I ask myself where is the manager ? Where is the good customer service ? Do they train these people when they hire them ? And sad to Say. But while I was there I saw a femaleThat knew everyone there stop by with several items in her hand and also marijuana ! She asked for a Dunkin bag to put the items in it ! And the worker took the bag and handed over to another worker !First time I see someone handing over marijuana to a worker at Dunkin in front of customers who are waiting for their orders !! Where is the manager of this store or the supervisor ???What is happening in this world we live in ! Times have truly change ! Back in the days you wouldn’t see people on their phones in the work place ! They would not be using fowl language nor be handing over marijuana at a work place !!! Where are the morals and values and respect of this young generation ???
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Iced Latte
The best ever, they are number one in my
Atmosphere: 5
Food: 5
Service: 5
I recently visited Dunkin', and unfortunately, my experience left much to be desired. It's disappointing to write a negative review, but I feel it's important to share my honest feedback.Firstly, the service was exceptionally slow. It took an unreasonable amount of time for me to place my order and receive my coffee and donuts. The staff seemed disorganized and overwhelmed, making the wait even more frustrating.Secondly, the order accuracy was a major issue. Not only was my coffee lukewarm, but my order was also missing items that I had clearly requested. It's frustrating to pay for something and not receive what you ordered.Lastly, the staff's attitude was less than welcoming. I felt like an inconvenience rather than a valued customer. Friendliness and courtesy go a long way in customer service, and this was severely lacking during my visit.In conclusion, my recent visit to Dunkin' Donuts was far from pleasant. Slow service, order inaccuracies, and an unfriendly atmosphere all contributed to a negative experience. I hope this feedback can help the management address these issues and improve their service quality. As a customer, I expect better from Dunkin'.
Employee looking real lost , trying to mop and do other this with me and my wife waiting then when he finally does take our order didn’t have nothing we wanted..
Service: 1
By far the WORST Dunkin I’ve been to. The one star rating is still undeserving. No stars given would be more accurate. The guy taking drive thru orders (skinny male with hair dyed blonde) was very rude. He was annoyed because I ordered 4 sandwiches and some donuts. Sighing, interrupting me while giving my order, saying that he’s too busy to take my order, and rushing me to the window. I get to the window, he asks what kind of donuts I want, I tell him, gets the donuts and hands me the box annoyed. It’s not even 8 am, too early for this nonsense, and he still has an entire shift to complete. I looked inside and there was only one person in line, and I had one car behind me. That’s what he calls busy? He was not the only staff on duty at that. This individual is clearly miserable with the job and should not be working there… If it wasn’t because I needed this order for work, I would not had paid and driven away. Oh, and to top it off, I was not given the donuts I asked for and most of them were not intact. He must’ve grabbed them too hard. Honestly, this Dunkin should close down or at the very least, hire worthy people.
Atmosphere: 1
Service: 1
there are always drug addicts asking for money, they are slow with nasty attitude they ask you if you want your change ...!! Or just keeping your change ?
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Hands down the worst Dunkin in the area. The one up by the mall is a close second. This one, however, has the crappiest customer service I've seen in ANY Dunkin, and that’s really saying something. I get it, I shouldn’t have high standards for fast food, but can you really blame me? It’s a bunch of teens/young adults my age who think working the bare minimum is all the effort they have to exhibit. The managers know what they’re doing, but the kids do not. It seems every time I’m in there, they’re training new people. I wonder why.I work up the street and put in a mobile order (for a bagel) maybe a couple times a week, around 7am and go to pick it up, and end up standing in there for 10-15 minutes at the very front of the pickup line, waiting for one of the 5 workers to do their job. No one will even acknowledge that I exist right in front of their face and it’s astonishing. Recently, I watched 3 people make big orders at the register, and I was just standing there at the front of the pickup line while they took their sweet time to trudge around. They make the food, but I just watch it sit there while they twirl around and prioritize the drive thru.Lack of communication seems to plague this industry, and this location is a great example of that. Go elsewhere and save yourself the headache.
Atmosphere: 1
Food: 1
Service: 1
there are always drug addicts asking for money, they are slow with nasty attitude they ask you if you want your change ...!! Or just keeping your change ?
The worst they have a bunch of drugs addict working there they take more than 15 min. To take it order. They should close it down or hire good responsible workers that want to work. The worst Dunkin Donuts in the area hands down ??
Atmosphere: 1
Food: 1
Service: 1
Hi is ok for a bit and keep going but customer service is poor IHOP they fix the problem ?
Atmosphere: 2
Food: 4
Service: 1
App didn't take my coupon and the latte didn't even taste like coffee...
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Iced Latte