Dunkin'
1600 Northampton St, Holyoke
(413) 534-0538
Recent Reviews
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Tried ordering the Brown Sugar Shakin Espresso thing. The two guys working there really couldn’t figure it out. There were maybe five people who came in during the 15 minutes it took them to make this gross crap that’s like 2/3s full… they messed up each persons order.
Atmosphere: 3
Food: 1
Service: 1
This is absolutely the slowest Dunkin I have ever been to even if you are the only one in line, expect the wait to be at least 10-15 minutes.
Atmosphere: 1
Food: 2
Service: 1
It's pretty hit or miss. Your service time and food/drink quality depends on the people working, the lines of people/cars and I guess the day of the week? When it's good it's good but when it's bad it's well bad.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Dunkin' Energy
21 minutes for a coffee , 2 people in line. Incredibly inefficient.
Atmosphere: 3
Food: 3
Service: 1
Good stop and good food... lines are lengthy at times.
Atmosphere: 4
Food: 5
Service: 4
Came 20 mins before 9 pm staff is sitting in the dining area playing on their phones not answering the door or intercom in the drive thru. Doors were locked and they close at 9 this is bullcrap
This dunking donut is absolutely horrible! I ordered a coffee and hash brown bowl and waited almost half an hour to receive it! My food was cold and priority was given to this stupid door dash pickup they do!! I will never go there again!! Upper corporate should listen and read all these complaints and hire people that actually want to work and not idiots that act like it’s high school that to be honest probably never graduated!!
Save your time and money - avoid this Dunks. The place is dirty, service is sluggish, and food and drinks don’t resemble (or taste like) what you’d expect from any self-respecting Dunkin location.
Atmosphere: 1
Food: 1
Service: 1
Slacking close at 9 but can’t make nothing smh
Service: 1
My coffee was great. Line went quick.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Poor quality service, I waited 10 minutes in front of the cash register and they didn't give me terrible service ?
you would think since i contacted corporate that this wouldnt happen again and yet again they mess my whole order up. such a simple order and they cant get it right. i asked for a bacon egg n cheese & i got a plain bagel wtf??
Atmosphere: 1
Food: 1
Service: 1
The worst Dunkin’ branch in the USA. I was waiting for my order for 15 minutes and they were talking with the car was front of me .
Atmosphere: 1
Food: 1
Service: 1
Wide selection of donuts, bagels, and breakfast sandwiches. Typical DD coffee.
Atmosphere: 4
Food: 5
Service: 5
When they're on the ball, everything is excellent! When they are not, it's possibly the worst Dunkin I've experienced. On a bad day, I've gotten the wrong order, had to wait for them to create my entire order, despite ordering online and waiting in a long line, oftentimes things aren't fully cooked. Frankly, it seems like the folks who work here don't care and that shows in the service.
It's really a 50/50 shot if you'll get good service or absolutely crap service.
Ultimately, though, it's the only Dunkin that is convenient to me, so I won't stop going there. I'm just gonna complain about it.
Atmosphere: 3
Food: 5
Service: 2
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