Ordered Alot Of Things! Said Our Order Was Ready. When I Got there To Pick It Up It was not done! Didn't even start it! Then when I got it alot of stuff missing. The most important thing the sauces ever made it either! Horrible! Top It Off Door Dash Worker Was waiting for food that got stolen! Wow!
Atmosphere: 1
Food: 1
Service: 1
Larry Hamel
We ordered an 8 piece family meal with 2 large sides and an extra large side. When we got home we discovered the extra large side was actually an individual side, and the other 2 large sides, the containers were not even filled half way!! The employees in there seem to be "bothered" by the customers. A little professionalism and a LOT of attention to detail needs to be put in-place at this establishment! What an embarrassment this particular location must be to the KFC name.
Atmosphere: 2
Food: 2
Service: 2
annon ymous
Got the tenders and chicken family on an occasion for the family only to get home no tenders come on get it together specially with what we pay uncalled for to far to drive all the way back and no reasonable solution over phone with manager either.
Atmosphere: 2
Food: 2
Service: 1
Catherine Leu
I ordered three-piece all white meatBox And got two drumsticksWith my fries and biscuit.So I paid extra and got less.Your phone number is disconnected so you can't even call to file a complaint.This is the third time I've got in the wrong order so time to go elsewhere
Papo
If you have nothing to do and don’t mine wasting from 10 to 20 mins of your live on a drive tru, well this is the spot, you could also get inform of the holyoke gossip , loud and clear. It looks like that’s is their job position.
I went to KFC in Holyoke on a whim, despite not usually eating fast food. When I do indulge, I expect it to be hot and fresh. Unfortunately, my experience was far from that.I waited at the register for a few minutes before anyone acknowledged me, all the while the drive-through attendant was just staring at me. When someone finally came over, she took my order for a 12-piece chicken nugget with Nashville hot sauce.Excited, I took the meal to my car and immediately dug in. The first bite revealed that the chicken was cold and stale, with the only heat coming from the sauce. I bit into a second piece and decided to go back in and request a freshly made order.The drive-through attendant informed me that they couldn’t do that but could give me a new order from the same batch. I insisted on freshly made nuggets since the ones I received were clearly old. He repeated that it wasn’t possible. I then requested a refund.He said he would need to get the manager for that. When the manager arrived, she asked how she could help. I explained the situation, hoping for a reasonable resolution. Instead, she looked me dead in the eyes and said, "This chicken isn’t old." She didn't even look at my order before making that judgment. She then opened a plastic fork and proceeded to inspect my chicken right in front of me!At that point, I lost my patience and demanded my money back, using a few choice words in the process. I’m not sure what’s going on at this location, but the experience was incredibly frustrating. What happened to customer service and quality food?
Atmosphere: 1
Food: 1
Service: 1
Andrew R
No issues!
Atmosphere: 5
Food: 5
Service: 5
Francisco Matos
Ivonne was state on my receipt, she was so rude and rushed me through my order. Rushed me to pay and had a huge attitude. My food was cold and i was satisfied at all. Will not be coming back if this is the employees that ill be dealing with. Totally unprofessional.
Atmosphere: 1
Food: 2
Service: 1
Jason Rodriguez
This place is pretty good! I enjoy eating KFC from here. I haven’t had a problem so far from the food here.
KFC has a legacy that is clearly still alive and well.
The price is fair, the waiting time is decent. The food taste pretty good. But please fix the Honey Biscuits! They are so dry and they don’t have biscuits. They offered me “Honey Butter”, which I think is misleading taking into consideration the ingredients and it was frozen solid! Honey High Syrup is more accurate.
Atmosphere: 5
Food: 3
Service: 5
Maddy
Okay so I can understand the need to get the drive through line moving. But when there isn't anyone behind me I don't understand being rushed, rudely I might add by the woman taking our order. Not only did we kindly ask her to give us a moment while we looked at the menu once ready she rudely asked "is that it?".
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Crispy Colonel Sandwich, 3 PC Chicken Box, Chicken Sandwich, 3 Extra Crispy Tenders
Tatiana Vega
I ordered two combos with a Mac and cheese wrap and a side of coleslaw. They gave me a “coleslaw wrap” just chicken, two pickle and spicy sauce and charge me for an extra Mac and cheese.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Fried Chicken
Javier Moya-soto
Very good chicken and evriting is very good to go with family member end kids ? ? ? ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Colonel Sandwich, 2 PC Drum & Thigh Combo, Crispy Colonel Combo, 2 PC Breast & Wing Combo, 8 Piece Meal, 3 PC Chicken Box, Chicken Pot Pie, Chicken Sandwich, Crispy Colonel Box, 3 Extra Crispy Tenders, Fried Chicken
Ordered Alot Of Things! Said Our Order Was Ready. When I Got there To Pick It Up It was not done! Didn't even start it! Then when I got it alot of stuff missing. The most important thing the sauces ever made it either! Horrible! Top It Off Door Dash Worker Was waiting for food that got stolen! Wow!
Atmosphere: 1
Food: 1
Service: 1
We ordered an 8 piece family meal with 2 large sides and an extra large side. When we got home we discovered the extra large side was actually an individual side, and the other 2 large sides, the containers were not even filled half way!! The employees in there seem to be "bothered" by the customers. A little professionalism and a LOT of attention to detail needs to be put in-place at this establishment! What an embarrassment this particular location must be to the KFC name.
Atmosphere: 2
Food: 2
Service: 2
Got the tenders and chicken family on an occasion for the family only to get home no tenders come on get it together specially with what we pay uncalled for to far to drive all the way back and no reasonable solution over phone with manager either.
Atmosphere: 2
Food: 2
Service: 1
I ordered three-piece all white meatBox And got two drumsticksWith my fries and biscuit.So I paid extra and got less.Your phone number is disconnected so you can't even call to file a complaint.This is the third time I've got in the wrong order so time to go elsewhere
If you have nothing to do and don’t mine wasting from 10 to 20 mins of your live on a drive tru, well this is the spot, you could also get inform of the holyoke gossip , loud and clear. It looks like that’s is their job position.
Kid-friendliness: Not at all, adult topics
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Chicken Sandwich, Fried Chicken
I went to KFC in Holyoke on a whim, despite not usually eating fast food. When I do indulge, I expect it to be hot and fresh. Unfortunately, my experience was far from that.I waited at the register for a few minutes before anyone acknowledged me, all the while the drive-through attendant was just staring at me. When someone finally came over, she took my order for a 12-piece chicken nugget with Nashville hot sauce.Excited, I took the meal to my car and immediately dug in. The first bite revealed that the chicken was cold and stale, with the only heat coming from the sauce. I bit into a second piece and decided to go back in and request a freshly made order.The drive-through attendant informed me that they couldn’t do that but could give me a new order from the same batch. I insisted on freshly made nuggets since the ones I received were clearly old. He repeated that it wasn’t possible. I then requested a refund.He said he would need to get the manager for that. When the manager arrived, she asked how she could help. I explained the situation, hoping for a reasonable resolution. Instead, she looked me dead in the eyes and said, "This chicken isn’t old." She didn't even look at my order before making that judgment. She then opened a plastic fork and proceeded to inspect my chicken right in front of me!At that point, I lost my patience and demanded my money back, using a few choice words in the process. I’m not sure what’s going on at this location, but the experience was incredibly frustrating. What happened to customer service and quality food?
Atmosphere: 1
Food: 1
Service: 1
No issues!
Atmosphere: 5
Food: 5
Service: 5
Ivonne was state on my receipt, she was so rude and rushed me through my order. Rushed me to pay and had a huge attitude. My food was cold and i was satisfied at all. Will not be coming back if this is the employees that ill be dealing with. Totally unprofessional.
Atmosphere: 1
Food: 2
Service: 1
This place is pretty good! I enjoy eating KFC from here. I haven’t had a problem so far from the food here.
KFC has a legacy that is clearly still alive and well.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Chicken Sandwich, Fried Chicken
Always missing something on my order. They never answer the phone.
Food: 2
Restaurantji Recommends
Smelled like an
Atmosphere: 1
The price is fair, the waiting time is decent. The food taste pretty good. But please fix the Honey Biscuits! They are so dry and they don’t have biscuits. They offered me “Honey Butter”, which I think is misleading taking into consideration the ingredients and it was frozen solid! Honey High Syrup is more accurate.
Atmosphere: 5
Food: 3
Service: 5
Okay so I can understand the need to get the drive through line moving. But when there isn't anyone behind me I don't understand being rushed, rudely I might add by the woman taking our order. Not only did we kindly ask her to give us a moment while we looked at the menu once ready she rudely asked "is that it?".
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Crispy Colonel Sandwich, 3 PC Chicken Box, Chicken Sandwich, 3 Extra Crispy Tenders
I ordered two combos with a Mac and cheese wrap and a side of coleslaw. They gave me a “coleslaw wrap” just chicken, two pickle and spicy sauce and charge me for an extra Mac and cheese.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Fried Chicken
Very good chicken and evriting is very good to go with family member end kids ? ? ? ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Colonel Sandwich, 2 PC Drum & Thigh Combo, Crispy Colonel Combo, 2 PC Breast & Wing Combo, 8 Piece Meal, 3 PC Chicken Box, Chicken Pot Pie, Chicken Sandwich, Crispy Colonel Box, 3 Extra Crispy Tenders, Fried Chicken
Loading...