McDonald's

285 Maple St, Holyoke
(413) 534-0228

Recent Reviews

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Mark Critelli

McDonald's is alright, but it's not my favorite. The food is pretty average compared to other similar fast-food places like Burger King, Wendy's, or Popeyes, where they actually make the food fresh. I consider McDonald's more like pre-made food that they're just heating up or barely cooking, so it's not the best. This is my general opinion of McDonald's, not just this location. The service and atmosphere are good, and the employees are mostly always nice and friendly.

Atmosphere: 5

Food: 3

Service: 5

Katelyn Fenn

They have messed up our order multiple times. Today they forgot two meals. Tried to call once we realize, no one answering phone. The drive through is always a super long wait (20-30 mins at least). The MDs on Whiting farms road is the best one in town - avoid this location!

Atmosphere: 1

Food: 2

Service: 1

Mari Sanderson

Apparently this McDonald's only makes one pot of coffee at a time. I wanted decafe. Said they couldn't make it until pot of regular was gone. ??? The self order quiosk was slow and method of payment option didn't come up. I went to counter to pay cash. Was rudely schooled on how to enter and use self order. I know how to use if works in timely fashion. Still shocked McDonald's doesn't carry decafe coffee as part of menu.

Atmosphere: 2

Food: 2

Service: 1

Zariyah Isaac

There food was soooo good and I ate the fries in 0.5secs that’s how good it was but it was kinda cold

Food: 4

Service: 4

Demetrios Kanavaros

It's a McDonald's

Atmosphere: 4

Food: 4

Service: 4

Edward Fogarty

Find another

Jackie Armstrong

All of the food was piping hot. Fries were delicious service was fast

Atmosphere: 4

Food: 5

Service: 4

Kenli Smith

I went to use the bathroom since the Home Transportation Center does not have one. I hope they don't mind when people do that ;) The bathroom, restrooms were very clean. A little water and paper towel mess on the sink but the toilet area for one stall was up to cleanse date! Thanks McDonald's! Dealing with community/criminal harassment and abuse publicly and privately which has affected my personal identification information and levels of comfort. I am being pushed out of the place that I was born which is Springfield, Massachusetts. I truly don't have enough protective resources to move as quickly as someone wants me to, so it's unfortunate that they're not communicating that information properly! It's weighing on my rest, sleep and health (separately and together).

Atmosphere: 5

Rodolfo Dilan

Machine don't work employees to slow.

Atmosphere: 1

Food: 1

Service: 1

Chris Bruno

Place is a dump, and dont expect FAST food. Have fun waiting in the drive through for a half hour for your mcdouble

Atmosphere: 1

Food: 2

Service: 1

Sara M12

I ordered a medium mango pineapple smoothie and they gave a small one with the texture of a juice, don't waste your time coming here

Atmosphere: 1

Food: 1

Service: 1

Laurie Pietrzak

We stopped to use the bathroom and get a sweet tea. Bathrooms are locked and for customers only. OK.
The bathroom, however, was worse than any port-a-potty I've ever used, and I have seen some gross stuff. There was no toilet paper, and it was clearly evident that this is the norm, not just a fluke. Let me tell you, based on this, your gastrointestinal health will likely be compromised should you eat anything at this McDonald's.
I feel sorry for those who work here and for those who patronize this restaurant. There are serious health code violations here, and the state of Massachusetts ought to be taking a closer look at this establishment and prosecuting the owner/operator. Don't eat here. Don't use the bathroom here.
The best thing about this place is the friendly, hard-working employees. Shout out to them for putting up with these conditions.

Atmosphere: 1

Food: 1

Service: 3

Rosemary Ayala

The food is missing and they didn't give me the order as I asked for. In the hamburger they left me a song of the end of the onion

Atmosphere: 3

Food: 1

Service: 1

Patrick Bennett

I don’t know what kind of cosmic forces aligned over this McDonald’s today, but I’m pretty sure I glimpsed the divine through a haze of fryer oil and pure, molten nugget ecstasy.

Let me paint you a greasy, glorious picture.

I roll up to the drive-thru at exactly 2:47 AM, the witching hour of nugget enlightenment. I don’t whisper. I don’t politely ask. I declare:

“Hi, yes, I’d like five orders of 10-piece Chicken McNuggets. That’s 50 nuggets. Fifty. Like the number of states. Like the number of times I’ve questioned my life choices until now. Sauce? ALL of them. Drown me in sauces. I want to feel like I’m licking the inside of a flavor rainbow.”

And do you know what this sacred institution of cholesterol and chaos said?

“Pull forward.”

No judgment. No hesitation. Just respect.

Two minutes later, a teenager with the thousand-yard stare of someone who’s seen too much handed me a bag the size of a newborn baby, heavy with promise. It radiated warmth. It hummed with possibility. The receipt just said “50PC NUG MADNESS” in all caps. It wasn’t on the menu. It wasn’t even legal. It was destiny.

I parked. I feasted. I transcended.

Nugget 1: Crispy, golden, a warm-up stretch for the tongue.
Nugget 7: A spiritual awakening. I began to sweat truth.
Nugget 18: I wept. A single tear rolled down my cheek and fell directly into a BBQ packet. I still used it.
Nugget 29: Saw my past lives. One of them was a chicken.
Nugget 43: My hands were no longer hands. They were sauce shovels.
Nugget 50: The universe folded in on itself. I met Ronald McDonald in a dreamscape. He called me “champ.”

I have eaten at Michelin-starred restaurants. I have sampled rare wines and imported cheeses. NOTHING compares to 50 McNuggets eaten alone in a Honda Civic as God intended.

To the staff of this McDonald’s: You are heroes. You are alchemists of the fryer. You didn’t just feed me. You forged me in breading and brine.

5 stars. Would nugget again.

P.S.: I haven’t slept in 36 hours and I’m typing this from a parking lot while listening to Evanescence. Thank you.

Atmosphere: 5

Food: 5

Service: 5

Jariel Rivera

Spanish girl who’s always there working needs to be cut she doesn’t understand anything and never gets my Order right cmon now it’s not rocket science

Service: 1

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