Burger King

500 Pittsfield Rd, Lenox
(413) 395-0862

Recent Reviews

Sort by
Zach

Staff was rude and unfriendly and the breakfast sandwich made me violently ill. Never will eat here again.

Atmosphere: 1

Food: 1

Service: 1

Jay pet

Got two out of three burgers wrong

Atmosphere: 3

Food: 5

Service: 2

Meredith Scully

Messed up my order 3 times

Atmosphere: 1

Food: 1

Service: 1

Claire

I recently visited Burger King and had a terrible experience. The burgers I was served were not fully cooked (I have photos to prove it). When I brought them back to the counter, I expected an apology and a fresh order, but instead, the manager suggested I just put them in the microwave! This is completely unacceptable and unsafe.
As a customer, I should not have to finish cooking my meal at home, especially when I paid for a ready-to-eat product. I’m extremely disappointed with the service and lack of concern for food safety. I won’t be returning.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Impossible Whopper

C Baer

Stood in the line inside the store for 8 minutes and had numerous people look over at me and never come to help. Went outside and got service immediately

Atmosphere: 2

Food: 5

Service: 1

Tyler Groff

Love this place but this, “manager?” Not classy at ALL!!! A very rude and disgusting person in this atmosphere! Everyone is so nice and then you have this man who i witnessed with my own eyes, make food without gloves on and who was VERY disrespectful. He serves cold food and talks badly to the staff who are wonderful. Get rid of this man, he is NOT demure.

Atmosphere: 1

Food: 1

Service: 1

Eniola Dumas

This person was very rude, very condescending, not mindful, not demure at all….seriously it’s giving misogynistic & I hate my job -1000/10 do better BK I’m disgusted!!!!!!

Atmosphere: 1

Food: 1

Service: 1

Carlos Díaz jr

I am in disbelief. I've never discredited it anything or anyone or any business, but this Burger King either needs to get shut down or
New management needs to take place.
Took my auto wrong gave me a hard time giving me back the money. All of the staff were rude and mad at the clients finally made my order. Got my order wrong. Got treated very poor when I came back with my food. I asked for my money back cause they began to curse. Soda was watered down. So many things are wrong with this place.What's going on.

Atmosphere: 1

Food: 1

Service: 1

E R Brandau

Without a doubt the worst Burger King I've ever tried. Avoid!

Atmosphere: 1

Food: 1

Service: 1

Steven M

Was clean and fresh food and great service

Atmosphere: 5

Food: 5

Service: 5

Noel, Onyxx

Do not go to this Burger King. The man pictured said he was the manager and said he could not give his first name because of security reasons, though it was really due to his horrible customer service. All of my food was cold and stale & when I asked for a fresh batch of fries he said “we are about to close.” I asked for my money back because he was rude, short, and no empathy for the fact that he gave me cold food. I also waited to be served at the drive thru speaker for 20 minutes, which took away the time that could have been spent on dropping fresh food. Absolutely unprofessional and would recommend this guy be in professional development/leadership courses in customer service. In the future, it’s best to let customers know in advance over the speaker that you are about to close, and what you can and cannot do within that time period. But cold food is always unacceptable when people are spending their money.

Atmosphere: 1

Food: 1

Service: 1

Mark J

Slowest service,staff arguing in the kitchen .

Atmosphere: 2

Food: 3

Service: 1

Kristie Guess

Thank you so much Carol and team, you made our visit very special. We never left Madi in the car again ? Carol is a treasure and we loved her!

Atmosphere: 5

Food: 5

Service: 5

Ro Laf

Fast bu5 not accurate. Wasn't expecting perfection but getting it right helps.

Atmosphere: 3

Food: 3

Service: 3

Arteavun English

Like Tony, the Tiger great

Atmosphere: 5

Food: 5

Service: 5

Loading...