The Olde Heritage Tavern

Traditional, cozy, NE style pub. Good selection of beer, among other adult beverages. Wings too dry, overcooked. Same with the chicken parm. Best to stay with burgers and beer.

Atmosphere: 4

Food: 3

Service: 4

This is a quintessential New England tavern experience. From the wide plank floors, to the wood bar, the cheerful conversations from patrons, and of course, the pub food. We each had burgers (his beef, mine turkey). They were both juicy, flavorful, hot, lightly toasted bun, and prepared exactly as ordered. The sweet potato fries were lightly crispy as were my regular fries. My fries still had some of the potato skins on which just adds to the flavor. I also ordered a hot chocolate because of the snow outside (snow = hot chocolate day). The wait staff seemed very busy and at times a bit confused. It took a while for someone to recognize that we, standing at the hostess station as instructed, needed to be seated. After our plates were cleared, a server (not ours) asked if we needed the check or if we had already paid. We told him we needed to pay and moments after our server gave us the check, he also came back with our check. I only paid once though which seemed fine with them.

Atmosphere: 5

Food: 5

Service: 3

Great clam chowder!

You must have the steak. Medium.. very good.

Atmosphere: 5

Food: 5

Service: 5

Fantastic food, surprisingly low price on prime rib, and great service. We went on a Saturday evening so it was deafeningly loud

Atmosphere: 4

Food: 5

Service: 5

The nachos are huge for the price. Bar service fast and friendly.

Very good food and very good service

Atmosphere: 5

Food: 5

Service: 5

Great experience

Atmosphere: 5

Food: 5

Service: 5

The food was delicious, and the service was warm and attentive without being intrusive. The atmosphere was fantastic, and the staff were genuinely friendly. After dinner, we sat at the bar and had a great time with the karaoke—everything felt lively and seamless, thanks to the friendly crowd and staff.

Atmosphere: 5

Food: 5

Service: 5

I’ve tried to give Heritage the benefit of the doubt for years. I’m in the Berkshires every year for work at a local theatre and have come here multiple times. And every single time, I’ve been ignored—completely—from the moment I sit down to the moment I leave. I’m Black, and after this many identical experiences, it’s impossible not to call out what it feels like: I am not treated like a welcome customer in this establishment.

This last visit sealed it. My friend watched as the staff ignored me at every turn. Half my food never came, no one checked on me, I couldn’t even order a second drink without my friend stepping in, and I was still forgotten after asking for the check. This wasn’t bad service. This was a clear pattern. And it’s the same treatment I’ve received here for years.

If you’re a person of color, don’t waste your time or your money. There are plenty of places in the Berkshires that don’t make you feel invisible. Heritage has shown me repeatedly who and what they value—and it’s not us.

I came home in tears after today's experience. This is an establishment I will never again visit.

Atmosphere: 2

Food: 3

Service: 1

Shockingly loud and disorganized in every way, this was such a disappointment that I can't believe the average is so high. It took 45 minutes to get served after 2PM, and then the fries (a basic pub staple that literally everyone can make) were unseasoned, gray, and terrible. I wouldn't have reviewed except the star rating is wildly misleading.

Atmosphere: 1

Food: 2

Service: 2

ALWAYS enjoy a meal at the Heritage, whether alone or with my hubby or in with friends. Good food, great service and good fun. Love the Irish music on 2nd Wednesdays of month!

Atmosphere: 5

Food: 5

Service: 5

Nice place. Cute. We got some clam chowder ...it was a little thick which is OK by me, but skimpy on the clams imo. My wife didn't like it, but she's really hard to please (with some things....)

Atmosphere: 5

Food: 4

Service: 5

Beautiful environment. Beautiful people. Also, the food is slay. Definitely recommend trying the specials. Can’t go wrong.

Atmosphere: 5

Food: 5

Service: 5

Despite a clear request and repeated emphasis, they failed to keep the dish gluten-free and served it with croutons. For anyone with celiac sensitivity — I strongly recommend staying away!

Atmosphere: 2

Food: 1

Service: 1