Food was absolutely terrible. Wings were wrong. Pizza was crunchy and the thinnest I’ve ever seen. Did not taste well at all. Such a waste of money on this visit
Food: 1
Colleen Robitaille
Do not like call center could not understand the lady. I was ordering for Lenox Ma. She kept saying Oxford Ma. I hung up and went to the store and only one person in there working. Will not order from there anymore.
roger levine
Consistent thin-crust pizza ready exactly when it’s supposed to be. Convenient location and friendly staff.
Atmosphere: 3
Food: 5
Service: 4
N Escobar
Great experience overall. Staff was friendly food great
Atmosphere: 5
Food: 5
Service: 5
Nolo Escobar
Great experience overall. Staff was friendly food
Atmosphere: 5
Food: 5
Service: 5
Anthony Casella
I did not enjoy my experience with this place. Although the delivery driver was very nice when I called the store I could not understand a word the lady was saying. I ordered 2 large pizzas and a party size but I received 3 large pizzas. On top of that they automatically added a tip without even asking me...Needless to say I will not be giving any further business here.
Food: 3
Service: 5
Jeri Benedict- McCarthy
When calling to order, you are sent to a call center instead of the local restaurant. Very hard to understand the call center rep. Pizza was .. ok. Not as good as local non-chain pizza houses.
Atmosphere: 2
Food: 2
Service: 2
Jeri Benedict
When calling to order, you are sent to a call center instead of the local restaurant. Very hard to understand the call center rep. Pizza was .. ok. Not as good as local non-chain pizza houses.
Atmosphere: 2
Food: 2
Service: 2
Ang
I ordered the xl New York style pizza, as well as the spicy garlic stuffed crust, & Tuscan cheese sticks. It was good but it lacked flavor. The best part of my meal was the jalapeno papa bites but those were so good I didn't get a chance to take a pic.
Atmosphere: 3
Food: 3
Service: 3
Dee Gardiner
I never got my order that I placed online. Still got charged for it! Man behind the counter was a huge jerk! To bad cause I used to love getting food from there. Now I will find somewhere else. Stay away if at all possible!
Food was cold, service was egregious because of the guy with the lazy eye and how he talked to a customer that was dissatisfied. Made gross comments about the kid to me and my daughter and showed us very little respect. I witnessed both encounters, and I highly recommend never spending money on the food here. That man should not be an employee, and I truly feel horrible about the customer who was berated by this insensitive worker. The lady who caused the issues was a regular and shown a different level of respect as to me a local, and this kid who works around here. Because of your decision to blame the customer instead of hold yourselves accountable, you lost multiple customers. The fact it wasn’t clean either, so we sat outside says a lot about the health and safety violations going on in that establishment. ???
Atmosphere: 1
Food: 1
Service: 1
Debi VanBramer
Did not like when papa John's started using a call center to order a pizza. Talked to the manager in the Lenox,ma store and she told us how to order directly at the store. Been doing that for a while now. Order directly at the store 2 weeks ago. Decided to get papa John's today and the guy told my husband they don't take over the phone direct orders anymore and we'd have to use the call center which is not even in this country. He told the guy the guy the call center never gets the order right and we can't understand them. Still refused to take our order. Unless this policy changes I will not be ordering from papa John's ever again. Very unprofessional
Food: 4
Service: 1
Taryn Lacy
20 mins over due for my pickup order. I wasn't even acknowledged for almost 10 mins. I get it they were super busy, but some basic kindness goes a long way. I was understanding, but step It up.
Atmosphere: 2
Food: 5
Service: 1
Aenghaos Maloney
You still get a pepper and garlic butter. God bless papa John and the kingdom of Italy
Food was absolutely terrible. Wings were wrong. Pizza was crunchy and the thinnest I’ve ever seen. Did not taste well at all. Such a waste of money on this visit
Food: 1
Do not like call center could not understand the lady. I was ordering for Lenox Ma. She kept saying Oxford Ma. I hung up and went to the store and only one person in there working. Will not order from there anymore.
Consistent thin-crust pizza ready exactly when it’s supposed to be. Convenient location and friendly staff.
Atmosphere: 3
Food: 5
Service: 4
Great experience overall. Staff was friendly food great
Atmosphere: 5
Food: 5
Service: 5
Great experience overall. Staff was friendly food
Atmosphere: 5
Food: 5
Service: 5
I did not enjoy my experience with this place. Although the delivery driver was very nice when I called the store I could not understand a word the lady was saying. I ordered 2 large pizzas and a party size but I received 3 large pizzas. On top of that they automatically added a tip without even asking me...Needless to say I will not be giving any further business here.
Food: 3
Service: 5
When calling to order, you are sent to a call center instead of the local restaurant. Very hard to understand the call center rep. Pizza was .. ok. Not as good as local non-chain pizza houses.
Atmosphere: 2
Food: 2
Service: 2
When calling to order, you are sent to a call center instead of the local restaurant. Very hard to understand the call center rep. Pizza was .. ok. Not as good as local non-chain pizza houses.
Atmosphere: 2
Food: 2
Service: 2
I ordered the xl New York style pizza, as well as the spicy garlic stuffed crust, & Tuscan cheese sticks. It was good but it lacked flavor. The best part of my meal was the jalapeno papa bites but those were so good I didn't get a chance to take a pic.
Atmosphere: 3
Food: 3
Service: 3
I never got my order that I placed online. Still got charged for it! Man behind the counter was a huge jerk! To bad cause I used to love getting food from there. Now I will find somewhere else. Stay away if at all possible!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Food was cold, service was egregious because of the guy with the lazy eye and how he talked to a customer that was dissatisfied. Made gross comments about the kid to me and my daughter and showed us very little respect. I witnessed both encounters, and I highly recommend never spending money on the food here. That man should not be an employee, and I truly feel horrible about the customer who was berated by this insensitive worker. The lady who caused the issues was a regular and shown a different level of respect as to me a local, and this kid who works around here. Because of your decision to blame the customer instead of hold yourselves accountable, you lost multiple customers. The fact it wasn’t clean either, so we sat outside says a lot about the health and safety violations going on in that establishment. ???
Atmosphere: 1
Food: 1
Service: 1
Did not like when papa John's started using a call center to order a pizza. Talked to the manager in the Lenox,ma store and she told us how to order directly at the store. Been doing that for a while now. Order directly at the store 2 weeks ago. Decided to get papa John's today and the guy told my husband they don't take over the phone direct orders anymore and we'd have to use the call center which is not even in this country. He told the guy the guy the call center never gets the order right and we can't understand them. Still refused to take our order. Unless this policy changes I will not be ordering from papa John's ever again. Very unprofessional
Food: 4
Service: 1
20 mins over due for my pickup order. I wasn't even acknowledged for almost 10 mins. I get it they were super busy, but some basic kindness goes a long way. I was understanding, but step It up.
Atmosphere: 2
Food: 5
Service: 1
You still get a pepper and garlic butter. God bless papa John and the kingdom of Italy
Food: 5
Service: 5
Made wrong pizza wouldn't fix it
Atmosphere: 1
Food: 3
Service: 2
Loading...