We had a gift certificate for an upcoming stay when the hotel unexpectedly decided to close with an email only stating that our reservation was canceled. We have been trying for months to get a hold of someone but we have not received a call back or reply to any of our emails. Sad to see what was such a special place end things like this.
Service: 1
Robert Morsi
Had us drive 3+ hour for a tour of the venue to potentially have our wedding there when they fully knew that the facility was closing down. They didn’t divulge any of that to us and completely wasted our time. Led us completely astray when they could have been transparent and honest and saved us a weekend of traveling. Further, the woman we were supposed to meet with didnt even show up and the person we met with didnt know about wedding details and was completely off base with prior conversations we had. I would suggest looking else where as this place is clearly is between management companies and transitioning to other things.
Service: 1
michael riebling
My Husband and I have been coming to Wheatleigh for over 15 years and today we had the great pleasure of having lunch and trying the cuisine from the new chef RJ Cooper, it was fabulous, seriously. The chef took it upon himself to come out and help serve us and he was so much fun to talk to, it was all very refreshing. As he said to us 'I'm here to make you happy', and he wasnt kidding, I was very impressed. Thank you to the Wheatleigh Team, we now look forward to coming back in the Spring to continue to see how the experience evolves. Best, Michael & Stephen
Service: 5
Chris B
Beautiful spot and good food. We almost never leave reviews but Customer Service was atrocious sadly. We stayed at the hotel December 2nd after purchasing dinner and overnight stay at a charity auction with a premium for a great cause. Hotel insisted on emailing us our invoice when we checked out because it was complimentary except for the beverages at dinner. Which they never did. We checked and our credit card was charged separately for the beverages at dinner, but also again for entire “complimentary” dinner including the amount separately billed (again). Now several calls and emails with no answer. This isn’t what I would expect from a luxury hotel. It is a shame as venue is beautiful but we are local and can assure you that we and none our friends in Lenox or larger Berkshires community will ever direct guests there. Customer service is important in this business, that is much bigger than the billing mistake.
Service: 1
Anthony Lorusso
Felt compelled to write since the reviews on here are a bit mixed, which truly shocks me. Wheatleigh is exquisite. We were immediately greeted by name upon arrival, escorted promptly to our suite, and given a brief and excellent tour of the property. The suite was beautiful and the views from the balcony breathtaking. The preserved architecture of this estate makes it feel special and unique. Staff were superb, remembering it was our anniversary, making sure we were well taken care of without being intrusive whatsoever. The food was amazing! We indulged in their new brunch menu and loved it. The chef personally came out to explain his new dishes and be sure we were enjoying. What a gem of a property, matched by equally lovely food and staff. We will be back soon.
Service: 5
Jay Gilbert
Lovely hotel with great service and staff. The BIG issue here is the food. It is advised to head into town for breakfast rather than having the complimentary one at the hotel. It is STRONGLY advised not to partake in the tasting menu at Sage & Sparrow. Beyond not being able [or remembering] to adhere to dietary restrictions, the previous night’s meal in town, which was a 5/10, was notably better than Sage & Sparrow. It is unfortunate as I couldn’t think of a more beautiful setting but I would have rather spent $1,000 at ten $100 meals elsewhere than at Sage & Sparrow.
Service: 5
Ondina Hatvany
Unbelievable place for a wedding!Great location, friendly service and such a romantic setting. Highly recommended..: )
Service: 5
Willa L.
Gorgeous place, quiet and romantic. Service was good. Food was good but my order came with a side dish that I couldn't eat so they brought one without the ingredient I told them I try to avoid. Anyway, a nice anniversary dinner and would go back for another occasion.
Susan R
We had the impression that there was no on site management, as if the property was running itself. One rarely saw any staff people. There is no elevator for the bedrooms on the second floor. It was a long steep staircase; no one with any walking disability should consider this property. Dining room staff varied from day to day. It is extraordinarily over priced ! Under good management the property has the potential of being an outstanding hotel
Antionio10
A very nice hotel. The service is spotty. They claim 24-hour service but try calling the front desk at 9:30 pm and no one answers. Breakfast is outstanding. Dinner, less so. Gnocchi was greasy, The fish a bit tough. Lamb a bit too fatty. We understand the chef was absent the weekend we visited, so perhaps the food is typically better. Our room was very nice. They made certain we had the right pillows. The gym was okay too. Would we go back? Yes.
The breakfast here is fantastic. Beautiful omelet, pastries, sausage was delicious, bacon, butter, sour dough bread, among others.The dinner, however, was not of the same standard. The house made gnocchi greasy, fish disappointing. Based on our breakfast we were expecting greatness, instead we received disappointment. The room and surroundings are beautiful and the service professional and helpful. They have a decent wine list. So, balancing the two: breakfast and dinner I would rate this place three stars.The hotel, however, is fantastic and worth a visit.
Mark G
Fantastic estate style hotel with an intimate setting; great place to escape the city for a relaxing and scenic weekend in the BerkshiresExtremely accommodating and friendly staff made this an incredible experience. The grounds are kept in top shape, the food is to die for, and the accommodations are everything you'd expect from one of the world's best hotels.THEY HAVE A NEW CHEF AT THE PROPERTY. Very delicious no details spared. Top notch. Gourmet vibes / yet substantial serving.
Service: 5
Shehryar Elahi
Fantastic estate style hotel with an intimate setting; great place to escape the city for a relaxing and scenic weekend in the Berkshires
Mark G.
Fantastic estate style hotel with an intimate setting; great place to escape the city for a relaxing and scenic weekend in the BerkshiresExtremely accommodating and friendly staff made this an incredible experience. The grounds are kept in top shape, the food is to die for, and the accommodations are everything you'd expect from one of the world's best hotels.THEY HAVE A NEW CHEF AT THE PROPERTY. Very delicious no details spared. Top notch. Gourmet vibes / yet substantial serving.
Chris Karl
We went for lunch and had a great experience. Fantastic food and service. The staff was overly pleasant and kind. The hotel looked fantastic and will be on our shortlist of places to stay when visiting this area again.
We had a gift certificate for an upcoming stay when the hotel unexpectedly decided to close with an email only stating that our reservation was canceled. We have been trying for months to get a hold of someone but we have not received a call back or reply to any of our emails. Sad to see what was such a special place end things like this.
Service: 1
Had us drive 3+ hour for a tour of the venue to potentially have our wedding there when they fully knew that the facility was closing down. They didn’t divulge any of that to us and completely wasted our time. Led us completely astray when they could have been transparent and honest and saved us a weekend of traveling. Further, the woman we were supposed to meet with didnt even show up and the person we met with didnt know about wedding details and was completely off base with prior conversations we had. I would suggest looking else where as this place is clearly is between management companies and transitioning to other things.
Service: 1
My Husband and I have been coming to Wheatleigh for over 15 years and today we had the great pleasure of having lunch and trying the cuisine from the new chef RJ Cooper, it was fabulous, seriously. The chef took it upon himself to come out and help serve us and he was so much fun to talk to, it was all very refreshing. As he said to us 'I'm here to make you happy', and he wasnt kidding, I was very impressed. Thank you to the Wheatleigh Team, we now look forward to coming back in the Spring to continue to see how the experience evolves. Best, Michael & Stephen
Service: 5
Beautiful spot and good food. We almost never leave reviews but Customer Service was atrocious sadly. We stayed at the hotel December 2nd after purchasing dinner and overnight stay at a charity auction with a premium for a great cause. Hotel insisted on emailing us our invoice when we checked out because it was complimentary except for the beverages at dinner. Which they never did. We checked and our credit card was charged separately for the beverages at dinner, but also again for entire “complimentary” dinner including the amount separately billed (again). Now several calls and emails with no answer. This isn’t what I would expect from a luxury hotel. It is a shame as venue is beautiful but we are local and can assure you that we and none our friends in Lenox or larger Berkshires community will ever direct guests there. Customer service is important in this business, that is much bigger than the billing mistake.
Service: 1
Felt compelled to write since the reviews on here are a bit mixed, which truly shocks me. Wheatleigh is exquisite. We were immediately greeted by name upon arrival, escorted promptly to our suite, and given a brief and excellent tour of the property. The suite was beautiful and the views from the balcony breathtaking. The preserved architecture of this estate makes it feel special and unique. Staff were superb, remembering it was our anniversary, making sure we were well taken care of without being intrusive whatsoever. The food was amazing! We indulged in their new brunch menu and loved it. The chef personally came out to explain his new dishes and be sure we were enjoying. What a gem of a property, matched by equally lovely food and staff. We will be back soon.
Service: 5
Lovely hotel with great service and staff. The BIG issue here is the food. It is advised to head into town for breakfast rather than having the complimentary one at the hotel. It is STRONGLY advised not to partake in the tasting menu at Sage & Sparrow. Beyond not being able [or remembering] to adhere to dietary restrictions, the previous night’s meal in town, which was a 5/10, was notably better than Sage & Sparrow. It is unfortunate as I couldn’t think of a more beautiful setting but I would have rather spent $1,000 at ten $100 meals elsewhere than at Sage & Sparrow.
Service: 5
Unbelievable place for a wedding!Great location, friendly service and such a romantic setting. Highly recommended..: )
Service: 5
Gorgeous place, quiet and romantic. Service was good. Food was good but my order came with a side dish that I couldn't eat so they brought one without the ingredient I told them I try to avoid. Anyway, a nice anniversary dinner and would go back for another occasion.
We had the impression that there was no on site management, as if the property was running itself. One rarely saw any staff people. There is no elevator for the bedrooms on the second floor. It was a long steep staircase; no one with any walking disability should consider this property. Dining room staff varied from day to day. It is extraordinarily over priced ! Under good management the property has the potential of being an outstanding hotel
A very nice hotel. The service is spotty. They claim 24-hour service but try calling the front desk at 9:30 pm and no one answers. Breakfast is outstanding. Dinner, less so. Gnocchi was greasy, The fish a bit tough. Lamb a bit too fatty. We understand the chef was absent the weekend we visited, so perhaps the food is typically better. Our room was very nice. They made certain we had the right pillows. The gym was okay too. Would we go back? Yes.
Restaurantji Recommends
The breakfast here is fantastic. Beautiful omelet, pastries, sausage was delicious, bacon, butter, sour dough bread, among others.The dinner, however, was not of the same standard. The house made gnocchi greasy, fish disappointing. Based on our breakfast we were expecting greatness, instead we received disappointment. The room and surroundings are beautiful and the service professional and helpful. They have a decent wine list. So, balancing the two: breakfast and dinner I would rate this place three stars.The hotel, however, is fantastic and worth a visit.
Fantastic estate style hotel with an intimate setting; great place to escape the city for a relaxing and scenic weekend in the BerkshiresExtremely accommodating and friendly staff made this an incredible experience. The grounds are kept in top shape, the food is to die for, and the accommodations are everything you'd expect from one of the world's best hotels.THEY HAVE A NEW CHEF AT THE PROPERTY. Very delicious no details spared. Top notch. Gourmet vibes / yet substantial serving.
Service: 5
Fantastic estate style hotel with an intimate setting; great place to escape the city for a relaxing and scenic weekend in the Berkshires
Fantastic estate style hotel with an intimate setting; great place to escape the city for a relaxing and scenic weekend in the BerkshiresExtremely accommodating and friendly staff made this an incredible experience. The grounds are kept in top shape, the food is to die for, and the accommodations are everything you'd expect from one of the world's best hotels.THEY HAVE A NEW CHEF AT THE PROPERTY. Very delicious no details spared. Top notch. Gourmet vibes / yet substantial serving.
We went for lunch and had a great experience. Fantastic food and service. The staff was overly pleasant and kind. The hotel looked fantastic and will be on our shortlist of places to stay when visiting this area again.
Service: 5