Bruegger's Bagels
413 Waltham St, Lexington
(781) 674-2040
Recent Reviews
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Wish they would bring back tables
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich
Had the western sandwich,Was super delicious!Team did a great job working together to push through a rush. All staff was polite.
Atmosphere: 5
Food: 5
Service: 5
Great team, friendly staff, capable of dealing with some of the toughest customers I have seen despite short staff and daily challenges. Javera and Trey are rock stars!!!
Atmosphere: 5
Food: 5
Service: 5
Nice bagels
Food: 5
If I can save even one person from visiting this Brueggars- this review will be worth it (as someone that never writes reviews). With a line of about 3 people in front of me and my order placed at 11:03am for 2 bagels (one not even toasted) I received my final order at 11:24am. During this time I watched 4 people behind the counter laugh, joke, and wander around. I double checked on my order at 11:17 and was told it was on its way out. I then watched the egg sit on the bagel on the counter for 4-5 minutes. I finally received my order 7 minutes later, which was sloppily arranged and not fully wrapped?
As a millennial that grew up going to Brueggars after soccer games and on half days for a quick bagel… this is a far cry from the quick service and consistent product that used to be the standard for Brueggars.
Atmosphere: 1
Food: 2
Service: 1
I would give them a zero if I could . Since they have changed their process now you have to pay first and then wait ... horrible slow service .. have walked out of there last 2 times and not going back
Service: 1
Just annoyed that my sandwich wasn’t made correctly and was told they would make me a new one but instead they gave me the cream cheese that was supposed to go in my sandwich. By the time I got home my sandwich was completely cold
Service: 2
Go here only if you want the slowest possible service and employees not wearing proper head coverings. They prioritize delivery app orders over people who are physically standing in front of them. Even when there’s no app pickup people waiting either.
They’re not rude but they’re definitely not friendly. This chain has really gone downhill over the years.
Atmosphere: 1
Food: 3
Service: 1
Fave breakfast spot near work! Wonderful staff and great wait times. Try the Vermonter!
This place is extremely slow and the staff is extremely slow. No accountability and no respect for customers. We waited 25 min and when asked about our food we got nothing but a bad attitude and disrespect. I will never go to another bruegger's bagels ever again, and I would recommend to everyone else to never go there as well.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Sriracha honey cream cheese on egg bagel sandwich with pepper bacon ? yum! Parking, brewed flavored ice coffee, bathroom and outside seats - friendly staff too!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich
Used to come here every morning for about 2-3 years. Recently the service has gone down hill, many times I come and am the only one with a tremendous wait even though I’m the only one there or very few people, so I just leave
Atmosphere: 1
Food: 5
Service: 1
Food is good but staff need to do better at remembering to toast the bagels. I’ve gotten at least 3 sandwiches that I asked to be toasted that weren’t.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Smoked Salmon
Everything is great however service is not that good and it's extremely slow be ready to wait 20+ minutes for something even if it's not busy. Imagine on rush hour , Some people work differently, I understand the town etc but damn lol or y'all could hire more people. Same thing happens when picking up, I left a few times after a long time waiting, Again food and everything is great...
Atmosphere: 5
Food: 5
Service: 2
Everything is great however service is not that good and it's extremely slow be ready to wait 20+ minutes for something even if it's not busy. Imagine on rush hour , Some people work differently, I understand the town etc but damn lol or y'all could hire more people. Same thing happens when picking up, I left a few times after a long time waiting, Again food and everything is great...
Atmosphere: 5
Food: 5
Service: 2
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