Dunkin'
141 Massachusetts Ave, Lexington
(781) 538-5353
Recent Reviews
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The ladies in there don’t even have the decency to work make your food in whatever way, whichever way the customer service is ridiculous. Couldn’t even get a refund for my greasy wake up wrap spent $20 and all I asked for was to switch the wake up wrap and get everything bagel with cream cheese and they still charged me even after spending $20 on a greasy wrap that would’ve made me sick through the day Because I worked outside in the sun with construction, so I didn’t want to eat that.
I just hate it when people don’t have the attitude to work when they’re doing their job you should work and do food with love because others are eating it
Atmosphere: 1
Food: 1
Service: 1
Worst ever dunkin donuts I've ever been to. Not only is the staff rude, they also serve burnt food and they don't have liquid sugar for iced coffee!!
Atmosphere: 1
Food: 1
Service: 1
Best Dunkin Iced coffee I’ve ever had. Customer service was top tier.
I got the six dollar meal with an iced coffee with caramel espresso and cream and sugar. I ordered it and then two minutes later it was there. Place is very clean and small but don’t be fooled it packs a punch :)
Atmosphere: 5
Food: 5
Service: 5
Dunkins are pretty trashy to begin with, but this one excels. The location is tiny and dirty. The cold brew coffee is obviously old hot brew because it is bitter and tastes like old cigarettes. I'm amazed this location still exists.
Atmosphere: 1
Food: 1
Service: 1
The workers are very nice, very welcoming!
Atmosphere: 5
Food: 5
Service: 5
I went here once with a friend when they were open according to google maps and the fact that the door was unlocked. There was no one in the restaurant. There is a Dunkin’ Donuts down the street with much better service.
Service: 1
Safa and Ramila do an incredible job in the mornings. They always get my order correct and are consistently able to attend to all customers needs during busy mornings.Jacob does a fantastic job in the afternoon. He’s A+ customer service and always gets my order correct - even if it’s just him working with many customers coming all at once.Millie and Diane are a great team on Sunday mornings. They do an amazing job. And whenever Shain is working, he always makes great drinks and prepares food very well and is extremely personable.
Atmosphere: 5
Food: 5
Service: 5
Ramila is the best!!
I never seem to get napkins at the drive through with my food order. Drives me crazy!!!!
Atmosphere: 5
Food: 3
Service: 2
I never seem to get napkins at the drive through with my food order. Drives me crazy!!!!
Atmosphere: 5
Food: 3
Service: 2
Restaurantji Recommends
This Dunkin store was small but the staff were all very nice people.
Clean and friendly Dunks.
The girls working are always helpful, friendly and fast. Oh plus welcoming. Safaa.
Atmosphere: 5
Food: 5
Service: 5
Service are great
coffee was alrightI have had betterit was not well mixed although staff provided attentive service
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