Ordered 2 venti shaken espressos. When we got them they were not full. My fiancé asked if they could remake it and was told “it’s the machine that’s how they come” and then went back after and asked for the drinks to be remade to be full for $15 worth of coffee. The barista basically spit in his face. Extremely disappointed with the service. Danny was the person who was “assisting” us.
Service: 1
Jennifer Bombard
To the manager I spoke with today at Starbucks: I strongly suggest you reconsider how you communicate with paying customers. I came back to the store after not receiving my mobile order this morning—during what was clearly a very busy rush with a 40-minute wait. Instead of being understanding or even neutral, you treated me like I was lying about the situation.
Just because your team failed to follow proper protocol—like confirming customer names—does not mean I fabricated a story just to get a drink. Your dismissive tone, scoffing, and lack of professionalism were unacceptable.
It’s disappointing to be treated with such disrespect, especially by someone in a leadership role. Frankly, I feel sorry for the employees who have to report to you.
Atmosphere: 5
Food: 5
Service: 1
Mary Ellen Becker
Everything was great 👍
Atmosphere: 5
Food: 5
Service: 5
Peter Bai
Very, very nice interior atmosphere and a great location to chill or to get some work done with a drink
Atmosphere: 5
Food: 4
Service: 5
Erika Cain
We went to Starbucks on a Wednesday morning. It was not very busy, we didn't really have to wait in line. The employees were nice and professional. Overall it was an amazing trip!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double-Smoked Bacon Cheddar and Egg on Croissant Bun, Impossible Breakfast Sandwich
Robert Cohen, Real Estate
The location and size of this Starbucks in Lexington is fantastic for meeting a client there for a cup of coffee. Everyone is very friendly at this location and the atmosphere is very welcoming. Enjoy, Robert.
I love this location. It’s crazy to me that Starbucks drinks can vary from location to location but here we are and this location always nails my order. I order during my commute and it’s always ready when I get there, plus the baristas are super friendly.
Atmosphere: 5
Food: 5
Service: 5
Danpei Han
I had a really frustrating day before coming in to order my coffee. I’m sure my face looked completely expressionless, but when I saw the smile drawn on my bottle, it instantly brightened my day. It was such a warm and thoughtful gesture. I just want to say thank you to the wonderful staff—you guys are so sweet, and I truly appreciate it.
Atmosphere: 5
Food: 5
Service: 5
Harish Wadhwa
Very busy place
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Ham and Cheese Croissant, Everything Bagel
Ordered 2 venti shaken espressos. When we got them they were not full. My fiancé asked if they could remake it and was told “it’s the machine that’s how they come” and then went back after and asked for the drinks to be remade to be full for $15 worth of coffee. The barista basically spit in his face. Extremely disappointed with the service. Danny was the person who was “assisting” us.
Service: 1
To the manager I spoke with today at Starbucks:
I strongly suggest you reconsider how you communicate with paying customers. I came back to the store after not receiving my mobile order this morning—during what was clearly a very busy rush with a 40-minute wait. Instead of being understanding or even neutral, you treated me like I was lying about the situation.
Just because your team failed to follow proper protocol—like confirming customer names—does not mean I fabricated a story just to get a drink. Your dismissive tone, scoffing, and lack of professionalism were unacceptable.
It’s disappointing to be treated with such disrespect, especially by someone in a leadership role. Frankly, I feel sorry for the employees who have to report to you.
Atmosphere: 5
Food: 5
Service: 1
Everything was great 👍
Atmosphere: 5
Food: 5
Service: 5
Very, very nice interior atmosphere and a great location to chill or to get some work done with a drink
Atmosphere: 5
Food: 4
Service: 5
We went to Starbucks on a Wednesday morning. It was not very busy, we didn't really have to wait in line. The employees were nice and professional. Overall it was an amazing trip!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double-Smoked Bacon Cheddar and Egg on Croissant Bun, Impossible Breakfast Sandwich
The location and size of this Starbucks in Lexington is fantastic for meeting a client there for a cup of coffee. Everyone is very friendly at this location and the atmosphere is very welcoming. Enjoy, Robert.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Everything Bagel, Cheese Danish
Great team that always greets me with a smike!
Atmosphere: 5
Food: 4
Service: 5
I love this location. It’s crazy to me that Starbucks drinks can vary from location to location but here we are and this location always nails my order. I order during my commute and it’s always ready when I get there, plus the baristas are super friendly.
Atmosphere: 5
Food: 5
Service: 5
I had a really frustrating day before coming in to order my coffee. I’m sure my face looked completely expressionless, but when I saw the smile drawn on my bottle, it instantly brightened my day. It was such a warm and thoughtful gesture. I just want to say thank you to the wonderful staff—you guys are so sweet, and I truly appreciate it.
Atmosphere: 5
Food: 5
Service: 5
Very busy place
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Ham and Cheese Croissant, Everything Bagel
Restaurantji Recommends
Unfriendly staff
Atmosphere: 4
Food: 5
Service: 1
If I could give a negative 2, I would. Please don't waste your time/money. Go to Dunkin or McDonald's.
Excellent staff. Well organized. Clean. How Starbucks locations should be.
Atmosphere: 5
Food: 5
Service: 5
Very very cold inside. It’s freezing.
Atmosphere: 4
Food: 5
Service: 5
Great coffee, spacious and perfect for getting work done! Pleasant staff! Highly recommended:)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ham and Cheese Croissant, Everything Bagel
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