Excellent bagels! We always stop by when working in the area
Atmosphere: 5
Food: 5
Service: 5
Michael Sargent
Went for bagels and lox sandwich. I was asked by the gal closing if they could microwave my bagel because the toaster was turned off, which is gross. We all know what microwaves do to bread. Also, why is the toaster turned off an hour before closing? Furthermore, I got a half dozen bagels as an afterthought and arrived home with only 5. Lots of mistakes happening over here. Bagels are fine but not great. Overpriced for the service and quality. Staff didn’t go out of their way, not that I blame them. They’re probably not paid enough. I tipped 15% for declining a microwaved sandwich and only 5 of the 6 bagels I paid for.
Atmosphere: 2
Food: 3
Service: 1
cin
Best bagels, the way I used to get them long ago in NY. Next to Montreal bagels, my favorite.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: 2 Bagels
M Paul
All terrific. My new bagel place!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 2 Bagels
Briana Petrucelli
Cinnamon and Sugar bagels are a must!Hibiscus iced tea is pretty great too!I used to frequent this shop when I lived in the area (As NY Bagels are tough to come across in the area), and I popped in this past weekend.The shop remains busy, cutely decorated, but the employees did not greet us with a hello or a smile. More of an in and an out experience yet it remains a solid bagel shop in the area. Kind of a bummer to read the recent reviews of similar instances when it never used to feel that way.
Atmosphere: 4
Food: 4
Service: 4
Mars Melanson
It was my first time here. The shop was quiet and cute. There was a small line and no one behind the counter. The servers skipped me in line and jumped to the man behind me. I ordered a Bacon Egg & Cheese on an Everything bagel. The bagel was hard as a rock & the egg was like rubber (felt faker than DD). I was excited to try this local spot, but never again. I’m not a fan of bad reviews so I hope this only brings attention and improvement. Thanks
Atmosphere: 2
Food: 1
Service: 2
Dan Frye
I don't typically write negative reviews but my experience was so bad at Alex's I felt compelled to give feedback. The three workers who were in there were inattentive and rude when we asked questions making us feel extremely unwelcome. Almost to the point where we felt we were bothering them. On top of the terrible service their prices are expensive. $10 for an 8oz tub of cream cheese? I get this is a local place but it does not hold up to the reputation it has.
Atmosphere: 1
Food: 3
Service: 1
Cynthia Germain
Always love these bagels!!
Food: 5
alice czyz
Astonished at seeing any negative review! Unwarranted! Unwarranted! Unwarranted! I am 90, have lived in NYC for many years and know my bagels and bialys. I feel blessed that Alex is here. I have a hard time finding them in NYC. Nowadays they are made cakey and holey like Wonder Bread. That paragon of authenticity, Zabars, leads the pack of pseudo bagels. I know as I get their gift baskets and cringe receiving them. 2024 bagels elsewhere can’t be compared to ones from the 30’s and 4O’s except at Alex’. Please patronize his shop. He probably has to pay top dollar for renting it. Labor cost has gone up a lot too. I buy in bulk and freeze.
While the bagels are delicious and their coffees are quite good, the staff at the counter NEVER smile. They’re getting only 1 star for service from me because it almost feels as if there’s no life in these people… I was store manager once and always encouraged staff to carry open conversations with our guests. Woah ? come on people, SMILE ?
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Lox Sandwich
Big Lou
I tried to shop locally but I honestly have not felt this unwelcome anywhere in a very long time. The young ladies working here seemed to be bothered by the fact that they had to stand up and pay attention to a customers order. As the girl started making my sandwich I decided to ask for a 2nd one to take home and the look of contempt on her face made me want to walk away without my food. The bagels are ok but the eggs are the pre-made, no flavor type and the "bacon" makes you regret adding bacon. Next time, I will just drive to Bagels Plus in Plainville, CT like I normally do. I would definitely not recommend this place.
Atmosphere: 1
Food: 3
Service: 1
Elan Kawesch
Shop is nice and clean. Bagels are small, dry, under filled, and grossly overpriced. Service is spotty.
Atmosphere: 4
Food: 2
Service: 3
Jessica Gilmore
First and last time I will visit this establishment. An elderly couple walked in before me. Neither they nor I were greeted by the employees behind the counter. The male staff took the couple and I waited my turn. The 2 females were working on something and the stopped what they were doing to chat. I woman walked in behind me. Without acknowledgment to me one of the girls began waiting the woman who came in before me. While annoyed I did not speak up. The woman who entered behind me ordered the last 4 everything bagels ( the one I was going to order). Still no acknowledgement of my presence from the other female or the male from behind the counter so I left. Disappointed that between 3 workers they could not acknowledge their customers.
Atmosphere: 1
Food: 1
Service: 1
Cassie McKane
We stopped in this Sunday afternoon to get bagels as this place has been recommended to us. We were on our way to an event and figured this would be a quick stop. It took quite a few minutes for someone to approach us to take our order as two of the workers were gossiping at the back of the store while one girl was taking customers. I've worked for nearly a decade in the food service industry so I am generally a very understanding customer. The person taking our order didn’t approach us with any kind of customer service skill, just asked if we were ready or not, didn’t write anything down and had to ask us at every step of the assembly what we wanted on our bagels (what cream cheese, what meat, what toppings). We had both ordered sandwiches with different bread and toppings. It took quite literally 20 minutes for two breakfast sandwiches to be prepared- potentially because she was working one glove on, the un gloved hand was touching her face and hair while she worked. One of the sandwiches was supposed to have pastrami on it, but the employee opened the container, proceeded to poke at and sniff the meat and then turned to us and stated that she thought it had gone bad. (Confused because the meat was being kept in a little plastic take out container?) We opted to go with the roast beef, which also tasted spoiled. They accommodated us and replaced our sandwich with a breakfast sandwich. It’s unfortunate because after all of that we had still paid for a sandwich that was almost twice the price of a bacon egg and cheese (what we ended up with). We also ordered a pastry and two iced coffees. I had to remind her 2-3 times that we had ordered the pastry. Both coffees had over an inch of room at the top which we requested be topped off. On our way out the door we realized there were coffee grinds in both of our iced coffees. Truly just an unfortunate $30 experience. Even with good customer service the food was incredibly mediocre.
Best bagels around !
Atmosphere: 5
Food: 5
Service: 5
Excellent bagels! We always stop by when working in the area
Atmosphere: 5
Food: 5
Service: 5
Went for bagels and lox sandwich. I was asked by the gal closing if they could microwave my bagel because the toaster was turned off, which is gross. We all know what microwaves do to bread. Also, why is the toaster turned off an hour before closing? Furthermore, I got a half dozen bagels as an afterthought and arrived home with only 5. Lots of mistakes happening over here. Bagels are fine but not great. Overpriced for the service and quality. Staff didn’t go out of their way, not that I blame them. They’re probably not paid enough. I tipped 15% for declining a microwaved sandwich and only 5 of the 6 bagels I paid for.
Atmosphere: 2
Food: 3
Service: 1
Best bagels, the way I used to get them long ago in NY. Next to Montreal bagels, my favorite.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: 2 Bagels
All terrific. My new bagel place!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 2 Bagels
Cinnamon and Sugar bagels are a must!Hibiscus iced tea is pretty great too!I used to frequent this shop when I lived in the area (As NY Bagels are tough to come across in the area), and I popped in this past weekend.The shop remains busy, cutely decorated, but the employees did not greet us with a hello or a smile. More of an in and an out experience yet it remains a solid bagel shop in the area. Kind of a bummer to read the recent reviews of similar instances when it never used to feel that way.
Atmosphere: 4
Food: 4
Service: 4
It was my first time here. The shop was quiet and cute. There was a small line and no one behind the counter. The servers skipped me in line and jumped to the man behind me. I ordered a Bacon Egg & Cheese on an Everything bagel. The bagel was hard as a rock & the egg was like rubber (felt faker than DD). I was excited to try this local spot, but never again. I’m not a fan of bad reviews so I hope this only brings attention and improvement. Thanks
Atmosphere: 2
Food: 1
Service: 2
I don't typically write negative reviews but my experience was so bad at Alex's I felt compelled to give feedback. The three workers who were in there were inattentive and rude when we asked questions making us feel extremely unwelcome. Almost to the point where we felt we were bothering them. On top of the terrible service their prices are expensive. $10 for an 8oz tub of cream cheese? I get this is a local place but it does not hold up to the reputation it has.
Atmosphere: 1
Food: 3
Service: 1
Always love these bagels!!
Food: 5
Astonished at seeing any negative review! Unwarranted! Unwarranted! Unwarranted! I am 90, have lived in NYC for many years and know my bagels and bialys. I feel blessed that Alex is here. I have a hard time finding them in NYC. Nowadays they are made cakey and holey like Wonder Bread. That paragon of authenticity, Zabars, leads the pack of pseudo bagels. I know as I get their gift baskets and cringe receiving them. 2024 bagels elsewhere can’t be compared to ones from the 30’s and 4O’s except at Alex’. Please patronize his shop. He probably has to pay top dollar for renting it. Labor cost has gone up a lot too. I buy in bulk and freeze.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
While the bagels are delicious and their coffees are quite good, the staff at the counter NEVER smile. They’re getting only 1 star for service from me because it almost feels as if there’s no life in these people… I was store manager once and always encouraged staff to carry open conversations with our guests. Woah ? come on people, SMILE ?
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Lox Sandwich
I tried to shop locally but I honestly have not felt this unwelcome anywhere in a very long time. The young ladies working here seemed to be bothered by the fact that they had to stand up and pay attention to a customers order. As the girl started making my sandwich I decided to ask for a 2nd one to take home and the look of contempt on her face made me want to walk away without my food. The bagels are ok but the eggs are the pre-made, no flavor type and the "bacon" makes you regret adding bacon. Next time, I will just drive to Bagels Plus in Plainville, CT like I normally do. I would definitely not recommend this place.
Atmosphere: 1
Food: 3
Service: 1
Shop is nice and clean. Bagels are small, dry, under filled, and grossly overpriced. Service is spotty.
Atmosphere: 4
Food: 2
Service: 3
First and last time I will visit this establishment. An elderly couple walked in before me. Neither they nor I were greeted by the employees behind the counter. The male staff took the couple and I waited my turn. The 2 females were working on something and the stopped what they were doing to chat. I woman walked in behind me. Without acknowledgment to me one of the girls began waiting the woman who came in before me. While annoyed I did not speak up. The woman who entered behind me ordered the last 4 everything bagels ( the one I was going to order). Still no acknowledgement of my presence from the other female or the male from behind the counter so I left. Disappointed that between 3 workers they could not acknowledge their customers.
Atmosphere: 1
Food: 1
Service: 1
We stopped in this Sunday afternoon to get bagels as this place has been recommended to us. We were on our way to an event and figured this would be a quick stop. It took quite a few minutes for someone to approach us to take our order as two of the workers were gossiping at the back of the store while one girl was taking customers. I've worked for nearly a decade in the food service industry so I am generally a very understanding customer. The person taking our order didn’t approach us with any kind of customer service skill, just asked if we were ready or not, didn’t write anything down and had to ask us at every step of the assembly what we wanted on our bagels (what cream cheese, what meat, what toppings). We had both ordered sandwiches with different bread and toppings. It took quite literally 20 minutes for two breakfast sandwiches to be prepared- potentially because she was working one glove on, the un gloved hand was touching her face and hair while she worked. One of the sandwiches was supposed to have pastrami on it, but the employee opened the container, proceeded to poke at and sniff the meat and then turned to us and stated that she thought it had gone bad. (Confused because the meat was being kept in a little plastic take out container?) We opted to go with the roast beef, which also tasted spoiled. They accommodated us and replaced our sandwich with a breakfast sandwich. It’s unfortunate because after all of that we had still paid for a sandwich that was almost twice the price of a bacon egg and cheese (what we ended up with). We also ordered a pastry and two iced coffees. I had to remind her 2-3 times that we had ordered the pastry. Both coffees had over an inch of room at the top which we requested be topped off. On our way out the door we realized there were coffee grinds in both of our iced coffees. Truly just an unfortunate $30 experience. Even with good customer service the food was incredibly mediocre.
Atmosphere: 3
Food: 1
Service: 1