Worst experience ever. We had been here for Valentine’s Day and me and my wife got sick after having their food. I called them up the next day and asked to speak to a manager and the staff not once transferred the call to the manager and they keep telling me that the manager will call back for a refund. It’s been a week now and nobody reached out to me and this is unacceptable and very ridiculous customer service. This tells me that they’re just very cheap.
Atmosphere: 1
Food: 1
Service: 1
Aleycha Irizarry
It was my first time ordering from this place and I will say that the chicken is good, however their menu is very misleading. I ordered the K-Meal To-Go for 6-8 which Im expecting would feed 6-8 people. It comes with 40 pieces of chicken and 3 sides. Those 3 sides didn’t even feed half of those people and the bag of fries were half full. This costing $90 is absolutely ridiculous!
Atmosphere: 1
Food: 1
Service: 1
Aliel Torres
I walked into Bonchon expecting a culinary experience. What I got was a life lesson in humility.
The wings? Crispy, glorious, glistening like they were forged in the fires of Mount Flavor itself. The smell alone made me believe my ancestors were proud of me. I was ready. Spiritually. Emotionally. Financially.
Then came the moment that changed everything.
I asked for TAP water.
Not sparkling. Not bottled. Just… good old Tap water. Because in my mind, water at restaurants is a luxury item now. I assumed they’d bring me a $6 designer bottle harvested from Himalayan clouds. I was preparing my wallet for impact.
Inside my head I heard Tap. Water.
Then they came Served with the confidence of a Michelin sommelier presenting a rare vintage. Ice cubes floating like tiny glaciers. A lemon wedge sitting there like it was doing something important.
I stared at it. They stared at me. The water stared into my soul.
And in that moment, I realized Bonchon isn’t just a restaurant. It’s a place that reminds you who you are. A place that says, “You thought we’d charge you for water… but we believe in hydration freedom.”
I left with crispy wings, a full stomach, and the haunting memory of being served tap water like royalty.
10/10. Would be emotionally humbled again.
Atmosphere: 5
Food: 5
Service: 5
Juan Ovalle
It was my 5th time eating Bonchon and what a disappointment. First 4 times it was delivery and purely wings which are 10/10. So we decided to go and dine in. We orden the Bibimpap which they made with scramble eggs for whatever reason, aside from being tasteless. I order the pork belly bowl (can’t remember the name now) and it 6/10. My son ordered the chicken sandwich and he probably got 5 French fries of that. My other son order the Seoul sampler which he really enjoyed but my opinion is highly overpriced ($35). I would not be ordering anything other than wings at this place which sometimes is hit or miss with the over breading.
Atmosphere: 5
Food: 1
Service: 3
zainab sesay
Wow bonchon is really going down hill. I called in couple days ago ordered couple beef fried rice with some sweet and spicy wings my niece told me their spicy wings are too spicy I called in about 10min later to change the wings to all sweet and the manager told me she reather cancel the whole chicken order than change the wings to sweet because the food had already been prepared. I really love bonchon lowell I have been ordering here since my college years at umass in 2019 this interaction really left me baffled and will probably will stop ordering my takeout here.
Atmosphere: 4
Food: 5
Service: 3
James Garrison
This company’s policies are moronic. You can’t buy online (to skip the wait and frankly slow service) and then buy beer. I’m done.
Service: 1
Love Douglas
This is one of the best Chinese food place in Lowell you ever have in your life. It makes you want to fight your mama for the chicken.😂😂🥰❤️
Everything here is enjoyable. Glad I finally stopped. Wings are crispy and unique breading to what youre used to. There are so many great options to choose from. I got a sampler because I just couldn't decide on 1 thing. Will definitely be back soon to try more entrees.
Atmosphere: 5
Food: 5
Service: 5
Sopeep Bou
Chicken wings were great and cooked perfect. Chicken tenders were tiny, felt like I got scammed.
Never fails, tastes the same all the time. I've been ordering from here for 9yrs now and they never disappoint me. 100% Highly recommended
Atmosphere: 5
Food: 5
Service: 5
Hassan
Food came out fridgid, like it was left out for hours. At least warm up your chicken for lunch time. Also, their wings are just not my thing. They just taste like oil and grease. And the tacos? The fried chicken tasted old and hard. Management needs to step in and focus on quality control.
Atmosphere: 3
Food: 1
Service: 2
Seth W
The chicken is fantastic... but the fact that it has been consistently fantastic every single visit over ~10 years is the remarkable part.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Wings
Sinuhé Vélez
They charge you 20% extra service fee for 4+ people tables.
Atmosphere: 4
Food: 2
Service: 1
E B (Obscura)
What a mediocre place. Service is lackluster, food is average, and don't even dare coming here with friends to eat, cause they will charge you by default a 20% gratuity without a warning and hidden on a drink menu bottom part. Do not recommend, stay away there are far better korean places everywhere else.
Worst experience ever. We had been here for Valentine’s Day and me and my wife got sick after having their food. I called them up the next day and asked to speak to a manager and the staff not once transferred the call to the manager and they keep telling me that the manager will call back for a refund. It’s been a week now and nobody reached out to me and this is unacceptable and very ridiculous customer service. This tells me that they’re just very cheap.
Atmosphere: 1
Food: 1
Service: 1
It was my first time ordering from this place and I will say that the chicken is good, however their menu is very misleading. I ordered the K-Meal To-Go for 6-8 which Im expecting would feed 6-8 people. It comes with 40 pieces of chicken and 3 sides. Those 3 sides didn’t even feed half of those people and the bag of fries were half full. This costing $90 is absolutely ridiculous!
Atmosphere: 1
Food: 1
Service: 1
I walked into Bonchon expecting a culinary experience. What I got was a life lesson in humility.
The wings? Crispy, glorious, glistening like they were forged in the fires of Mount Flavor itself. The smell alone made me believe my ancestors were proud of me. I was ready. Spiritually. Emotionally. Financially.
Then came the moment that changed everything.
I asked for TAP water.
Not sparkling. Not bottled. Just… good old Tap water. Because in my mind, water at restaurants is a luxury item now. I assumed they’d bring me a $6 designer bottle harvested from Himalayan clouds. I was preparing my wallet for impact.
Inside my head I heard
Tap. Water.
Then they came
Served with the confidence of a Michelin sommelier presenting a rare vintage. Ice cubes floating like tiny glaciers. A lemon wedge sitting there like it was doing something important.
I stared at it. They stared at me. The water stared into my soul.
And in that moment, I realized Bonchon isn’t just a restaurant. It’s a place that reminds you who you are. A place that says, “You thought we’d charge you for water… but we believe in hydration freedom.”
I left with crispy wings, a full stomach, and the haunting memory of being served tap water like royalty.
10/10. Would be emotionally humbled again.
Atmosphere: 5
Food: 5
Service: 5
It was my 5th time eating Bonchon and what a disappointment. First 4 times it was delivery and purely wings which are 10/10. So we decided to go and dine in. We orden the Bibimpap which they made with scramble eggs for whatever reason, aside from being tasteless. I order the pork belly bowl (can’t remember the name now) and it 6/10. My son ordered the chicken sandwich and he probably got 5 French fries of that. My other son order the Seoul sampler which he really enjoyed but my opinion is highly overpriced ($35). I would not be ordering anything other than wings at this place which sometimes is hit or miss with the over breading.
Atmosphere: 5
Food: 1
Service: 3
Wow bonchon is really going down hill. I called in couple days ago ordered couple beef fried rice with some sweet and spicy wings my niece told me their spicy wings are too spicy I called in about 10min later to change the wings to all sweet and the manager told me she reather cancel the whole chicken order than change the wings to sweet because the food had already been prepared. I really love bonchon lowell I have been ordering here since my college years at umass in 2019 this interaction really left me baffled and will probably will stop ordering my takeout here.
Atmosphere: 4
Food: 5
Service: 3
This company’s policies are moronic. You can’t buy online (to skip the wait and frankly slow service) and then buy beer. I’m done.
Service: 1
This is one of the best Chinese food place in Lowell you ever have in your life. It makes you want to fight your mama for the chicken.😂😂🥰❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Wings, Chicken Katsu, Wings, Drums
Everything here is enjoyable. Glad I finally stopped. Wings are crispy and unique breading to what youre used to. There are so many great options to choose from. I got a sampler because I just couldn't decide on 1 thing. Will definitely be back soon to try more entrees.
Atmosphere: 5
Food: 5
Service: 5
Chicken wings were great and cooked perfect. Chicken tenders were tiny, felt like I got scammed.
Atmosphere: 3
Food: 3
Service: 3
Delicious Korean chicken. Lunch special M-F.
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
Never fails, tastes the same all the time. I've been ordering from here for 9yrs now and they never disappoint me. 100% Highly recommended
Atmosphere: 5
Food: 5
Service: 5
Food came out fridgid, like it was left out for hours. At least warm up your chicken for lunch time. Also, their wings are just not my thing. They just taste like oil and grease. And the tacos? The fried chicken tasted old and hard. Management needs to step in and focus on quality control.
Atmosphere: 3
Food: 1
Service: 2
The chicken is fantastic... but the fact that it has been consistently fantastic every single visit over ~10 years is the remarkable part.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Wings
They charge you 20% extra service fee for 4+ people tables.
Atmosphere: 4
Food: 2
Service: 1
What a mediocre place. Service is lackluster, food is average, and don't even dare coming here with friends to eat, cause they will charge you by default a 20% gratuity without a warning and hidden on a drink menu bottom part. Do not recommend, stay away there are far better korean places everywhere else.
Atmosphere: 2
Food: 2
Service: 1
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