Dunkin'
556 Dutton St, Lowell
(978) 735-4527
Recent Reviews
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I ordered a whole half dozen donuts and a strawberry coolatta, I only received the coolatta thsi is the second time this has happened to me, the uber delivery guy said they only gave him a drink. Everytime I drive there myself they always out of donuts make it make sense. The workers don’t want to do nothing.
Atmosphere: 1
Food: 1
Service: 1
I waited in drive thru at 1105 PM and waited 8 minutes to just see a person working I had to wait another 5 minutes to get my food. The guy said nothing to me.
Service: 1
legit ordered a refresher and it had black stuff floating at the bottom so i ordered a berry burst instead and they gave me peach but the sticker says berry burst. this location sucks so bad.
Here's the 1 important thing to know about this location - there are maybe 3 or 4 parking spots that sit directly under service lines. Do NOT park your car on those spots. The birds that congregate on those lines will annihilate your car.
Atmosphere: 3
Food: 4
Service: 3
I ordered veggie cream cheese spread on a croissant. After I left and opened the bag found out they gave me avocado spread, and there was no plastic knife to spread it with either.
Atmosphere: 5
Food: 1
Service: 5
The food wasn't the best it could of been better.
Atmosphere: 2
Food: 3
Service: 4
Every time I order hot chocolate it comes SO WATERY
Lazy rude employee
Atmosphere: 1
Food: 1
Service: 1
Waited in the drive through for 30 mins sandwiched between cars midday on a Monday due to their wildly slow service. Worst dunkin ever.
Crackhead old guy working at 3pm yelled out to the whole dining room that my card declined. I mean have some respect at least say my card isn't working. I've worked in customer service and a little kindness is all anyone asks for
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Always a joyous time at this Dunkins! Perfect coffee and fresh donuts!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wake-Up Wrap - Sausage Egg and Cheese, Medium Iced Regular Cream and Sugar, Dozen Donuts
Always in a hurry to get people out the drive thru even when there is no crowd. Most times they get your order wrong and you have to double check and eventually go in to get it right(which beats the point of a drive thru). The workers and manager should do better.
Atmosphere: 1
Food: 2
Service: 1
A 25 minute line at your car on Saturday at 8 am and they give you something different than what you ordered
Atmosphere: 1
Food: 1
Service: 1
They have great food at great prices and great service.
Atmosphere: 5
Food: 5
Service: 5
Most employees at this location are rude and appear disinterested in their jobs. Dunkins charges a good amount for their products and in return employees at this location do not treat customers respectfully. This site is a beautiful building and a nice addition to the area. Too bad the staff do not match the beauty of the building. I felt disappointed and overcharged after experiencing the unfriendliness of the staff. No thank you s, no greetings, no smiles but cold glares from employees when you place your order. After reading many similar negative reviews posted throughout the past years, one would think management would address these concerns.
Atmosphere: 4
Food: 1
Service: 1
Recommended dishes: Donuts
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