Dunkin'

24 Merrimack St, Lowell
(978) 937-9776

Recent Reviews

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Ahmad Shrifi

Very bad, very bad staff

Ed S

Terrible impression of cleanliness... Glass, floor, everything! The employee had a dead face, it was clear that she hates what she does because it was even difficult to speak. And finally, don't pay for anything large because it is literally paying more for less.
(picture of the drink "large")

Atmosphere: 1

Food: 1

Service: 1

Individual Entertainment

The (PRIDE) of Lowell ... It was once you know it's me qoute from Dickie Eklund and Mike Beanshooter

Atmosphere: 5

Food: 5

Service: 5

Eileen Castanon

I'm giving this place no stars. Was there at 6:30 pm and customer service was awful, the cashier (the one with the very long fake eyelashes) was very rude and loud. Oh, and very disrespectful. Music was blasting and she was just yelling. Also being on a guy's side that was looking for trouble with the customers. Worst place ever. Management needs to something about these employees. I will take my business to another establishment, no need for this attitude.

Fernando Pettineroli

Understaffed, cold old donuts leftover from the morning served in the afternoon. Large coffee cups served 75%> The place needs either more people or a new manager.

Atmosphere: 1

Food: 1

Service: 3

Michael Weber

*On entry the n**** was blasting the music so loud I couldn't hear him* He had to re-ask me THREE times what my order was (I think he was stoned)* After 20 min ALL customers were ordered to leave or he'd call the police* Stay away

Atmosphere: 2

Food: 3

Service: 1

Max Vaughan-Kelley

Literally the worst Dunkin. They are very slow and still somehow always mess up my order. I only go because of the proximity to campus but honestly I would rather go without coffee or spend more at a good coffee shop than go here. I ordered two boxes of joe recently, two boxes of plain black coffee, and they gave me two boxes of hot chocolate instead. I even checked the receipt and slips on the boxes themselves and they clearly said hot coffee. And not a single employee questioned it when I asked for a bag with packets of sugar and creamer… for my hot chocolate? lol

Your Worst Nightmare

Yesterday one of your young wonderful cashiers lost my business permanently over four cents!!!! She's hassling an older gentleman in line in front of me because he's short 4 cents. The man had money but obviously was proving his point as well. Your cashier was intelligent enough to count and calculate the man was 4 cents short, but doesn't understand that she's losing more business and a potential chargeback over 4 cents????? JC. Pay people $1.00 more an hour and watch what a slightly higher IQ gets your franchise per hour never mind $2 or $3 more an hour ....

Atmosphere: 3

Food: 2

Service: 1

Bryn Dews

Quick, friendly service. Tiny dining room, but they do have a few tables if you want to eat inside.

Atmosphere: 3

Food: 5

Service: 5

Adrian Gagnon

Yesterday one of your young wonderful cashiers lost my business permanently over four cents!!!! She's hassling an older gentleman in line in front of me because he's short 4 cents. The man had money but obviously was proving his point as well. Your cashier was intelligent enough to count and calculate the man was 4 cents short, but doesn't understand that she's losing more business and a potential chargeback over 4 cents????? JC. Pay people $1.00 more an hour and watch what a slightly higher IQ gets your franchise per hour never mind $2 or $3 more an hour ....

Atmosphere: 3

Food: 2

Service: 1

Wendy Pujols

For an appetite for something sweet in the afternoon. Excellent!

Atmosphere: 5

Food: 5

Service: 4

siddanth rai

Located in downtown. Nice store. Parking could be an issue, since it’s a busy road.

Atmosphere: 4

Food: 4

Service: 4

Jonathan Siegel

Great food!

Atmosphere: 5

Food: 5

Service: 5

Ashley Kotzen

The staff were very kind and helpful!!!

Atmosphere: 3

Service: 4

Justin Gagnon

Yesterday one of your young wonderful cashiers lost my business permanently over four cents!!!! She's hassling an older gentleman in line in front of me because he's short 4 cents. The man had money but obviously was proving his point as well. Your cashier was intelligent enough to count and calculate the man was 4 cents short, but doesn't understand that she's losing more business and a potential chargeback over 4 cents????? JC. Pay people $1.00 more an hour and watch what a slightly higher IQ gets your franchise per hour never mind $2 or $3 more an hour ....

Atmosphere: 3

Food: 2

Service: 1

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