Goncha is my go to place for Boba. They will even open their door for if I come too early. Did I said that at loud! This place is nice with great customer service.
Leia Florence
Was a delivery order. I ordered the Pearl milk tea with herbal jelly. The item listing clearly states that Pearl is included in the drink so I only picked herbal jelly. Drink came with no pearl. 2 stars because it was tasty but missing item.
andy luu
this place Gong Cha the staff make 2 order drink the pear milk tea is bad honestly is water .
Raissa Kélita
My favorite 😍
KSEREY S SENG
Will going back soon should get me XL drunk instead of L..😆
Neary Mam
I usually don’t leave bad reviews, but my experience here was honestly upsetting. The staff was completely disorganized—no one seemed to know what they were doing. I placed my order and waited over 20 minutes, only to be handed the wrong drink… twice.
To make matters worse, because of their mix-ups, another customer thought I had taken her order and started yelling at me in front of everyone. The worker who handed me the drink just stood there awkwardly and didn’t say a word to clear things up—even though it was clearly their mistake.
I felt embarrassed and uncomfortable, and not once did anyone apologize or even acknowledge the situation. It was chaos behind the counter, with drinks piling up, names being called out wrong, and the employees just kind of guessing who each drink belonged to.
Save your money. Go somewhere else. Snowdae is right down the street and so much better!
JERRY P
The workers are awesome but they need to turn on the air conditioner. Stop being so cheap. It's too hot for the workers.
alucc
I love handsome guy David Kong and handsome man Alex Sophal very good customer service and drink taste fantastic especially Thai Tea!
Amanda
Verdict: It’s worse every visits. I’ve gone to shops, boba or not, where even if they messed up, they’re honest about it & will remake.
Story: Ordered 2 drinks via online. Their packaging is so bad for to-gos. Now it’s in a paper bag that doesn’t hold drinks upright. I’m all for saving the planet as much as we could, but maybe design the bag where the drinks aren’t flopping all over the place when carried. Got home, just to have 1 of 2 drinks feel slimy out of the bag. First instinct it spilled. Checked, nothing. How come the drink isn’t filled all the way? The seal has no puncture. My theory is they spilled the drink due to the 1st initial seal not properly done. Instead of remaking or work something out to fill it up, they resealed it & placed in the bag like the photos shown. This is so embarrassing for Gongcha and so wrong… to their competitors it is!
prameela nadendla
I absolutely love the customer service! Very helpful, organized.
They made my drink correct once out of the 6-7 times I been there. Today was the last time seeing as the creamer or sweetener they used was clearly spoiled. I had a hectic day at work and noticed the clumps and questioned it for a moment, but maybe just maybe I had to mix it more. After I drank it halfway, it just did not taste right so I threw it out. One hour into drinking it my stomach hurt and had extreme nausea. They also gave a ton of pearls despite having it ordered correctly stating “light.” I tried far too many times to like this place, but my drink was always made wrong (I get the same thing over again). Also, keep in mind the times I’ve gone it was only busy there twice. Not sure what the excuse would be for poor customer service.
Akron Welch
Very good Boba. I will come back every time I can ❤️
Sreypich Em
I really love this place. The employees are so nice, one time I spilled my drink and they just make me a new one. This is my favorite boba place in town and I love boba milk tea so much.🥰
AAA BBB
Never disappoints, boba is great every time, nice employees
Goncha is my go to place for Boba. They will even open their door for if I come too early. Did I said that at loud! This place is nice with great customer service.
Was a delivery order. I ordered the Pearl milk tea with herbal jelly. The item listing clearly states that Pearl is included in the drink so I only picked herbal jelly. Drink came with no pearl. 2 stars because it was tasty but missing item.
this place Gong Cha the staff make 2 order drink the pear milk tea is bad honestly is water .
My favorite 😍
Will going back soon should get me XL drunk instead of L..😆
I usually don’t leave bad reviews, but my experience here was honestly upsetting. The staff was completely disorganized—no one seemed to know what they were doing. I placed my order and waited over 20 minutes, only to be handed the wrong drink… twice.
To make matters worse, because of their mix-ups, another customer thought I had taken her order and started yelling at me in front of everyone. The worker who handed me the drink just stood there awkwardly and didn’t say a word to clear things up—even though it was clearly their mistake.
I felt embarrassed and uncomfortable, and not once did anyone apologize or even acknowledge the situation. It was chaos behind the counter, with drinks piling up, names being called out wrong, and the employees just kind of guessing who each drink belonged to.
Save your money. Go somewhere else. Snowdae is right down the street and so much better!
The workers are awesome but they need to turn on the air conditioner. Stop being so cheap. It's too hot for the workers.
I love handsome guy David Kong and handsome man Alex Sophal very good customer service and drink taste fantastic especially Thai Tea!
Verdict: It’s worse every visits. I’ve gone to shops, boba or not, where even if they messed up, they’re honest about it & will remake.
Story: Ordered 2 drinks via online. Their packaging is so bad for to-gos. Now it’s in a paper bag that doesn’t hold drinks upright. I’m all for saving the planet as much as we could, but maybe design the bag where the drinks aren’t flopping all over the place when carried. Got home, just to have 1 of 2 drinks feel slimy out of the bag. First instinct it spilled. Checked, nothing. How come the drink isn’t filled all the way? The seal has no puncture. My theory is they spilled the drink due to the 1st initial seal not properly done. Instead of remaking or work something out to fill it up, they resealed it & placed in the bag like the photos shown. This is so embarrassing for Gongcha and so wrong… to their competitors it is!
I absolutely love the customer service! Very helpful, organized.
Restaurantji Recommends
this place sux!!
They made my drink correct once out of the 6-7 times I been there. Today was the last time seeing as the creamer or sweetener they used was clearly spoiled. I had a hectic day at work and noticed the clumps and questioned it for a moment, but maybe just maybe I had to mix it more. After I drank it halfway, it just did not taste right so I threw it out. One hour into drinking it my stomach hurt and had extreme nausea. They also gave a ton of pearls despite having it ordered correctly stating “light.” I tried far too many times to like this place, but my drink was always made wrong (I get the same thing over again). Also, keep in mind the times I’ve gone it was only busy there twice. Not sure what the excuse would be for poor customer service.
Very good Boba. I will come back every time I can ❤️
I really love this place. The employees are so nice, one time I spilled my drink and they just make me a new one. This is my favorite boba place in town and I love boba milk tea so much.🥰
Never disappoints, boba is great every time, nice employees
Atmosphere: 5
Food: 5
Service: 5
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