I'm embarrassed to say that I have been ordering here for years! Whenever I was sick this is where I would buy my chicken soup. On March 17, 2025, I called in a large order of food for myself and some coworkers. I walked into the restaurant was quickly greeted and the lady checked on my food and let me know it would be another 5 minutes. I sat down to wait and to get out of the way of the other entering customers. As I sat down, I looked on the floor and there was a cockroach staring back. I quickly interrupted the cashier and told her to cancel my order. She said mam it 56.00. I said oh no I’m not buying anything here you have roaches. As I got in my car, I saw that the cashier was holding a paper towel, and I opened the door and asked, “did you see it?” she said yes as she threw it away and said to me “yes but it wasn’t in the food.” Yuck! If there's one rock especially in broad day light, there must be way more. Disgusting and disappointing.
I'm very excited to say that I've been ordering here for years! Every time I was sick, this is where I bought my pollo soup. On March 17, 2025, I called to make a large food order for me and some work companions. Enter the restaurant, they greeted me quickly and the lady reviewed my food and let me know that it would be another 5 minutes. I felt like waiting and keeping me away from the path of the other customers who came in. When I felt it, I looked at the ground and there was a cucaracha that gave me back my gaze. I quickly interrupted the camera and told him that I had canceled my order. Ella say it would be $56.00. Le say, oh, no, I'm not going to buy anything here, you have cucarachas. When I got up to my car, I saw that the box was holding a paper towel and I opened the door and asked "did you see it?" ¡Yuck! If there is a fog, especially in broad daylight, there must be a lot more. Disgusting and disappointing.
Stidim se reći da naručujem ovdje godinama! Kad god sam bio bolestan, ovdje bih kupio svoju pileću juhu. Dana 17. marta 2025. pozvao sam veliku narudžbu hrane za sebe i neke kolege. Use sam u restoran i brzo sam ga pozdravio i gospođa je provjerila moju hranu i obavijestila me da će to biti još 5 minuta. Sjeo sam da čekam i da se sklonim s puta drugim ulaznim mušterijama. Dok sam sjeo, pogledao sam u pod i vidio sam žohar koji je buljio u leđa. Brzo sam prekinuo blagajnicu i rekao joj da otkaže moju narudžbu. Rekla je da je mama u 56.00. Rekao sam, ne, ne kupujem ništa ovdje. Imaš žohare. Kad sam ušao u auto, vidio sam da blagajnica drži papirnati ubrus i otvorio sam vrata i pitao "jesi li ga vidio?" rekla je da dok ga je bacala i rekla mi: "Da, ali nije bilo u hrani." Bljak! Ako postoji jedan žohara, posebno usred bijela dana, mora ih biti mnogo više. Odvratno i razočaravajuće.
I'm embarrassed to say I've been ordering from here for years! Whenever I was sick, this is where I bought my chicken soup. On March 17, 2025, I called in a large food order for myself and some coworkers. I walked into the restaurant was quickly greeted and the lady checked my food and let me know it would be another 5 minutes. I sat down to wait and get out of the way of the other customers coming in. As I sat down I looked at the floor and there was a roach staring back. I quickly stopped the cashier and told her to cancel my order. She said mam it's 56.00. I said oh no I'm not buying anything here you have roaches. When I got in my car I saw the cashier was holding a paper towel and I opened the door and asked "did you see it?" she said yes as she threw it away and told me "yes but it wasn't in the food". Yummy! If there is one roach, especially in broad daylight there must be plenty more. Disgusting and disappointing. :(
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pollo, Chicken Soup
Tay
Worst food I had 😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂 I feel bad for the owner 😂😂😂😂😂😂😂😂😂😂😂
Atmosphere: 1
Food: 1
Service: 1
carlos andres quiceno canas
The day I ate there I saw Pasar un Raton and I also got several hairs in El Polllo, not to mention that they didn't want to lend The Bathroom to a Hispanic who needed it. I don't recommend it.
Atmosphere: 1
Food: 1
Service: 1
Lorena Vazquez
I ordered a 4-piece chicken and the lady doesn't serve you well, you tell her it's the first time, she tells you things quickly, if you can, don't even go into the store, it smells horrible, almost 40 Dlls for this
Atmosphere: 1
Food: 1
Service: 1
Dorita Barrios
Very poor attention from the staff
Raul Martinez
The food is very good but the customer service is poor: people at the checkout talking and laughing to each other while customers wait. This review is not for once in which situations like these occur
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Pollo
Ed Monty
The quality of the food has gone down since a year ago, and the prices way up.
The fries are full of oil and they stick each other. They reduce the sauce container.
I understand that you are always looking to make the business profitable, but you are sacrificing quality.
Atmosphere: 4
Food: 2
Service: 4
carliana zoquier
I have been ordering from both the Lynn and Revere Locations for years now and the food has always been fresh and delicious. Lately, the Lynn location has been my go-to since it’s close to my office. My son loves the tacos, and I love their soup. The customer service is outstanding. The only issue I have ever had was my soup not being wrapped well as it usually is (per owner instruction) and it ended up spiraling. I called as soon as I got home, and they told me I could come back for a replacement. I got the replacement and was satisfied. I'm surprised that there are any negative reviews on here. I can see where there could be a potential issue with a language barrier while placing an order, but my colleagues at work who only speak English go on their own and get what they want. Don't let negative reviews stop you from trying this gem of place. It is on the pricer end, but the food is worth it.
I have been ordering from the Lynn and Revere locations for years and the food has always been fresh and delicious. Lately, Lynn's location has been my go-to since it is close to my office. My son loves tacos and I love their soup. Customer service is exceptional. The only problem I've had was that my soup wasn't wrapped tightly like it usually is (per the owner's instructions) and ended up spilling out. I called as soon as I got home and they said I could come back for a replacement. I got the replacement and was satisfied. I'm surprised there are negative reviews here. I can see where there could be a potential problem with the language barrier when ordering, but my colleagues at work who only speak English come in on their own and get what they want. Don't let the negative comments stop you from trying this gem of a place. It's on the more expensive end, but the food is worth it.
I VISITED IT. I ATE ROASTED CHICKEN AND SLICES OF TOSTONES. I CAN'T MISS IT. THE ELOTE?
Atmosphere: 4
Food: 4
Service: 4
Jennifer Amrock
Honestly, the best steak tacos I’ve had in a long time also have the chicken fingers and french fries and sweet plantains and they were all good food was hot and has an amazing taste.
Very bad serviceTo the customer, one hour of waiting for delivery. And after that hour of waiting they tell me that the delivery will not be able to reach where I am. They charged me the money and then told me that in order to receive a refund I must wait until 2:00 for the supposed manager to arrive to reimburse me. I don't recommend this at all.
Atmosphere: 1
Food: 2
Service: 1
Fernando perez
It's good but very expensive
Raul Castro
That fried chicken is
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
Marco Antonio Dubon
The chicken is very delicious, especially the sauce.
I'm embarrassed to say that I have been ordering here for years! Whenever I was sick this is where I would buy my chicken soup. On March 17, 2025, I called in a large order of food for myself and some coworkers. I walked into the restaurant was quickly greeted and the lady checked on my food and let me know it would be another 5 minutes. I sat down to wait and to get out of the way of the other entering customers. As I sat down, I looked on the floor and there was a cockroach staring back. I quickly interrupted the cashier and told her to cancel my order. She said mam it 56.00. I said oh no I’m not buying anything here you have roaches. As I got in my car, I saw that the cashier was holding a paper towel, and I opened the door and asked, “did you see it?” she said yes as she threw it away and said to me “yes but it wasn’t in the food.” Yuck! If there's one rock especially in broad day light, there must be way more. Disgusting and disappointing.
I'm very excited to say that I've been ordering here for years! Every time I was sick, this is where I bought my pollo soup. On March 17, 2025, I called to make a large food order for me and some work companions. Enter the restaurant, they greeted me quickly and the lady reviewed my food and let me know that it would be another 5 minutes. I felt like waiting and keeping me away from the path of the other customers who came in. When I felt it, I looked at the ground and there was a cucaracha that gave me back my gaze. I quickly interrupted the camera and told him that I had canceled my order. Ella say it would be $56.00. Le say, oh, no, I'm not going to buy anything here, you have cucarachas. When I got up to my car, I saw that the box was holding a paper towel and I opened the door and asked "did you see it?" ¡Yuck! If there is a fog, especially in broad daylight, there must be a lot more. Disgusting and disappointing.
Stidim se reći da naručujem ovdje godinama! Kad god sam bio bolestan, ovdje bih kupio svoju pileću juhu. Dana 17. marta 2025. pozvao sam veliku narudžbu hrane za sebe i neke kolege. Use sam u restoran i brzo sam ga pozdravio i gospođa je provjerila moju hranu i obavijestila me da će to biti još 5 minuta. Sjeo sam da čekam i da se sklonim s puta drugim ulaznim mušterijama. Dok sam sjeo, pogledao sam u pod i vidio sam žohar koji je buljio u leđa. Brzo sam prekinuo blagajnicu i rekao joj da otkaže moju narudžbu. Rekla je da je mama u 56.00. Rekao sam, ne, ne kupujem ništa ovdje. Imaš žohare. Kad sam ušao u auto, vidio sam da blagajnica drži papirnati ubrus i otvorio sam vrata i pitao "jesi li ga vidio?" rekla je da dok ga je bacala i rekla mi: "Da, ali nije bilo u hrani." Bljak! Ako postoji jedan žohara, posebno usred bijela dana, mora ih biti mnogo više. Odvratno i razočaravajuće.
I'm embarrassed to say I've been ordering from here for years! Whenever I was sick, this is where I bought my chicken soup. On March 17, 2025, I called in a large food order for myself and some coworkers. I walked into the restaurant was quickly greeted and the lady checked my food and let me know it would be another 5 minutes. I sat down to wait and get out of the way of the other customers coming in. As I sat down I looked at the floor and there was a roach staring back. I quickly stopped the cashier and told her to cancel my order. She said mam it's 56.00. I said oh no I'm not buying anything here you have roaches. When I got in my car I saw the cashier was holding a paper towel and I opened the door and asked "did you see it?" she said yes as she threw it away and told me "yes but it wasn't in the food". Yummy! If there is one roach, especially in broad daylight there must be plenty more. Disgusting and disappointing. :(
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pollo, Chicken Soup
Worst food I had 😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂 I feel bad for the owner 😂😂😂😂😂😂😂😂😂😂😂
Atmosphere: 1
Food: 1
Service: 1
The day I ate there I saw Pasar un Raton and I also got several hairs in El Polllo, not to mention that they didn't want to lend The Bathroom to a Hispanic who needed it. I don't recommend it.
Atmosphere: 1
Food: 1
Service: 1
I ordered a 4-piece chicken and the lady doesn't serve you well, you tell her it's the first time, she tells you things quickly, if you can, don't even go into the store, it smells horrible, almost 40 Dlls for this
Atmosphere: 1
Food: 1
Service: 1
Very poor attention from the staff
The food is very good but the customer service is poor: people at the checkout talking and laughing to each other while customers wait. This review is not for once in which situations like these occur
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Pollo
The quality of the food has gone down since a year ago, and the prices way up.
The fries are full of oil and they stick each other. They reduce the sauce container.
I understand that you are always looking to make the business profitable, but you are sacrificing quality.
Atmosphere: 4
Food: 2
Service: 4
I have been ordering from both the Lynn and Revere Locations for years now and the food has always been fresh and delicious. Lately, the Lynn location has been my go-to since it’s close to my office. My son loves the tacos, and I love their soup. The customer service is outstanding.
The only issue I have ever had was my soup not being wrapped well as it usually is (per owner instruction) and it ended up spiraling. I called as soon as I got home, and they told me I could come back for a replacement. I got the replacement and was satisfied.
I'm surprised that there are any negative reviews on here. I can see where there could be a potential issue with a language barrier while placing an order, but my colleagues at work who only speak English go on their own and get what they want. Don't let negative reviews stop you from trying this gem of place. It is on the pricer end, but the food is worth it.
I have been ordering from the Lynn and Revere locations for years and the food has always been fresh and delicious. Lately, Lynn's location has been my go-to since it is close to my office. My son loves tacos and I love their soup. Customer service is exceptional.
The only problem I've had was that my soup wasn't wrapped tightly like it usually is (per the owner's instructions) and ended up spilling out. I called as soon as I got home and they said I could come back for a replacement. I got the replacement and was satisfied.
I'm surprised there are negative reviews here. I can see where there could be a potential problem with the language barrier when ordering, but my colleagues at work who only speak English come in on their own and get what they want. Don't let the negative comments stop you from trying this gem of a place. It's on the more expensive end, but the food is worth it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tacos, Burrito De Pollo Chicken, Chicken Soup, Arroz Amarillo, Tostones
I VISITED IT. I ATE ROASTED CHICKEN AND SLICES OF TOSTONES. I CAN'T MISS IT. THE ELOTE?
Atmosphere: 4
Food: 4
Service: 4
Honestly, the best steak tacos I’ve had in a long time also have the chicken fingers and french fries and sweet plantains and they were all good food was hot and has an amazing taste.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Torta, Fried Chicken
Restaurantji Recommends
Great food love
Atmosphere: 5
Food: 5
Service: 5
Very bad serviceTo the customer, one hour of waiting for delivery. And after that hour of waiting they tell me that the delivery will not be able to reach where I am. They charged me the money and then told me that in order to receive a refund I must wait until 2:00 for the supposed manager to arrive to reimburse me. I don't recommend this at all.
Atmosphere: 1
Food: 2
Service: 1
It's good but very expensive
That fried chicken is
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
The chicken is very delicious, especially the sauce.
Atmosphere: 5
Food: 5
Service: 5
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