This location never fails to fail. Don’t order after 6pm if you want basic ingredients like white rice or cheese.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito
Chris Rolfe
Missing orders, out-of-ingredients, inconsistent services, messy restaurant, and poor service - this location can't get it right.
I tried to give the Medfield location time to get over the "growing pains", but they just can't get it together. I've been going to Chipotle since August of 2000 (yes, old, I know...), and this is hands down the worst location I've been too...and it's not improving. I'd estimate that 50% of the online order I've placed are wrong or missing items.
For example, today I ordered ahead 30 mins in advance - the order was not ready, nor did they have a record of it, and they were out of key elements of the order (carnitas, cheese, chips, chocolate milk), all available for order online. The volatility of business in Medfield isn't drastic, and the analytics available are able to provide strong forecast. Just unacceptable...
Atmosphere: 1
Food: 1
Service: 1
Michael Kane
A laughably poorly run Chipotle. Water didn't work in the bathroom. "Out" of white rice. Soda fountain didn't work. A puddle of water in front of the soda machine. And topped off by slow service with workers arguing about who would cover each other's shift.
Atmosphere: 1
Food: 2
Service: 1
Lee Gesmer
I usually enjoy going to this chipotle, which is relatively new in Medfield. However, the server today obviously spoke zero English, and I was unable to communicate with her at all. She also seemed very unfamiliar with what is necessary to simply assemble a bowl of food. So, great place, good food, but they really need to upgrade the people working there, so that at least they can communicate with English speakers.
Atmosphere: 3
Food: 5
Service: 1
Steve Prats
High end fast food. Lots of options and fresh
Atmosphere: 3
Food: 4
Service: 3
Johan Valerio
Having employees treat customers rude and then proceed to make there food slamming the food in a bowl is just unacceptable. I wouldn't even feed this food to my kids . I wouldn't recommend this place at all an will proceed to take this further. .
Atmosphere: 3
Food: 1
Service: 1
Guy Ridge
I was the only person in line. The worker took 5 minutes to walk to the sink, wash her hands (at least she did that) and start making my order. She was moving so slow it was insane. Dude cutting the chicken could not have cared less. Total slop working at this place
Atmosphere: 3
Food: 2
Service: 1
Christopher Devine
Service is so bad it’s embarrassing. Workers move in slow motion and the food is not well made.
Atmosphere: 1
Food: 2
Service: 1
Sue McCarthy
Vanessa was great and Jake too!!!
Atmosphere: 5
Food: 5
Service: 5
Eric
My Fiancé picked up an order for me, half chicken half steak. This is what we got. The bowl wasn't even half full and we paid 16$ for it. Very disappointed. (This picture was taken immediately after opening)
The queso with chips costs $4.90 and the queso is fit in to a ketchup like fillup cup placed on the side of your order. Not only is it expensive, but it is way too solid to be considered a decent dip.
Sumer Sinh
Always out of ingredients, charging extra if want a ingredient on side (rather than in bowl) and not sure if staff is properly trained to prepare bowls or guacamole (stacking things , not distributing - making mess) or in communicating with customers. Complained twice- no response from local manager or staff - don’t care it seems??
Atmosphere: 1
Food: 1
Service: 1
Susan Kosar
I attended this Chipotle with high hopes. From the outside it looked very nice and I was excited that a new Chipotle was in the area. I had wanted to order a chicken quesadilla, however they made me order it online. I have never had that issue before, however on the website it says “online only”. I had also gotten burrtio bowls and they did not put the top on it correctly so it spilled all over the place. I got my quesadilla fairly quickly, however it consisted of mostly chicken and only a tiny amount of cheese. They also had put the wrong type of chicken in my quesadilla so it was very spicy. I had asked them to change it to the chicken I wanted, and they very rudely said that was the chicken I had ordered. Also, the soda machiene did not have lemonade like it said, instead it came out with just water. The staff was not very friendly and the tables were very dirty. I will not be coming back.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Burrito Bowl
RACHEL SCHARR
I was so excited for this brand new chipotle to open up in medfield. However it's absolutely horrible. I've been to way better chipotles than this. Such a bummer because it's so new! The staff is so rude and unfriendly. First and last time I'll be there.
Matrubhumi Crying
Always out of ingredients (three times in a row), that too at 7pm (closing at 10pm) on Thursday. While out of 1-2 ingredients, if ask for slightly extra on other ingredients - doesn’t hesitate to charge extra for it. Not sure if they make Guac etc. locally, but tased horrible -maybe because the bowl was messed up with missing ingredients
This location never fails to fail. Don’t order after 6pm if you want basic ingredients like white rice or cheese.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito
Missing orders, out-of-ingredients, inconsistent services, messy restaurant, and poor service - this location can't get it right.
I tried to give the Medfield location time to get over the "growing pains", but they just can't get it together. I've been going to Chipotle since August of 2000 (yes, old, I know...), and this is hands down the worst location I've been too...and it's not improving. I'd estimate that 50% of the online order I've placed are wrong or missing items.
For example, today I ordered ahead 30 mins in advance - the order was not ready, nor did they have a record of it, and they were out of key elements of the order (carnitas, cheese, chips, chocolate milk), all available for order online. The volatility of business in Medfield isn't drastic, and the analytics available are able to provide strong forecast. Just unacceptable...
Atmosphere: 1
Food: 1
Service: 1
A laughably poorly run Chipotle. Water didn't work in the bathroom. "Out" of white rice. Soda fountain didn't work. A puddle of water in front of the soda machine. And topped off by slow service with workers arguing about who would cover each other's shift.
Atmosphere: 1
Food: 2
Service: 1
I usually enjoy going to this chipotle, which is relatively new in Medfield. However, the server today obviously spoke zero English, and I was unable to communicate with her at all. She also seemed very unfamiliar with what is necessary to simply assemble a bowl of food. So, great place, good food, but they really need to upgrade the people working there, so that at least they can communicate with English speakers.
Atmosphere: 3
Food: 5
Service: 1
High end fast food. Lots of options and fresh
Atmosphere: 3
Food: 4
Service: 3
Having employees treat customers rude and then proceed to make there food slamming the food in a bowl is just unacceptable. I wouldn't even feed this food to my kids . I wouldn't recommend this place at all an will proceed to take this further. .
Atmosphere: 3
Food: 1
Service: 1
I was the only person in line. The worker took 5 minutes to walk to the sink, wash her hands (at least she did that) and start making my order. She was moving so slow it was insane. Dude cutting the chicken could not have cared less. Total slop working at this place
Atmosphere: 3
Food: 2
Service: 1
Service is so bad it’s embarrassing. Workers move in slow motion and the food is not well made.
Atmosphere: 1
Food: 2
Service: 1
Vanessa was great and Jake too!!!
Atmosphere: 5
Food: 5
Service: 5
My Fiancé picked up an order for me, half chicken half steak. This is what we got. The bowl wasn't even half full and we paid 16$ for it. Very disappointed.
(This picture was taken immediately after opening)
Atmosphere: 3
Food: 1
Service: 2
Recommended dishes: Burrito Bowl
Restaurantji Recommends
The queso with chips costs $4.90 and the queso is fit in to a ketchup like fillup cup placed on the side of your order. Not only is it expensive, but it is way too solid to be considered a decent dip.
Always out of ingredients, charging extra if want a ingredient on side (rather than in bowl) and not sure if staff is properly trained to prepare bowls or guacamole (stacking things , not distributing - making mess) or in communicating with customers. Complained twice- no response from local manager or staff - don’t care it seems??
Atmosphere: 1
Food: 1
Service: 1
I attended this Chipotle with high hopes. From the outside it looked very nice and I was excited that a new Chipotle was in the area. I had wanted to order a chicken quesadilla, however they made me order it online. I have never had that issue before, however on the website it says “online only”. I had also gotten burrtio bowls and they did not put the top on it correctly so it spilled all over the place. I got my quesadilla fairly quickly, however it consisted of mostly chicken and only a tiny amount of cheese. They also had put the wrong type of chicken in my quesadilla so it was very spicy. I had asked them to change it to the chicken I wanted, and they very rudely said that was the chicken I had ordered. Also, the soda machiene did not have lemonade like it said, instead it came out with just water. The staff was not very friendly and the tables were very dirty. I will not be coming back.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Burrito Bowl
I was so excited for this brand new chipotle to open up in medfield. However it's absolutely horrible. I've been to way better chipotles than this. Such a bummer because it's so new! The staff is so rude and unfriendly. First and last time I'll be there.
Always out of ingredients (three times in a row), that too at 7pm (closing at 10pm) on Thursday. While out of 1-2 ingredients, if ask for slightly extra on other ingredients - doesn’t hesitate to charge extra for it. Not sure if they make Guac etc. locally, but tased horrible -maybe because the bowl was messed up with missing ingredients
Atmosphere: 2
Food: 1
Service: 1
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