Worse chipotle location i have ever been in. The guy who made my burrito looked as if his spirit was left at home, and rolled his eyes and buffed when I asked him to do a second wrap with a tin foil because he made a disgusting mess rolling my burrito. There was lack of food ready, there were 8 people working and none of them were helping customers or doing anything. Not to mention the horrible stomach ache I got as soon as I started eating the burrito. What a nightmare.
Atmosphere: 3
Food: 1
Service: 1
Tim Mathieu
That chicken was dry. Real dry.
Atmosphere: 3
Food: 1
Service: 3
Arianna
Two guys behind the counter should get a new job if they hate it so much instead of being rude to their customers! it’s not that hard to be
Atmosphere: 1
Food: 1
Service: 1
Asaph Vaz Santos
THIS IS THE BEST CHIPOTLE
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Em S
Great food and service.
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Rhodi Lopez
Table was dirty. There's only one restroom for employees and patrons. The water sensor wasn't working properly.
Atmosphere: 3
Food: 4
Service: 4
V D
Restaurant doors were locked with a small crowd of customers gathered outside. We banged on the windows until staff came out. Staff said they had “only chicken”, and could not fulfill orders, even though they were still accepting orders online. Eventually they let us in and started making our orders.
Atmosphere: 1
Food: 2
Service: 1
Alex Shapiro
This location has always sucked. The food here isn't seasoned well compared to other locations (I eat a lot of Chipotle). The last time, there was ONE guy behind the counter doing everything and he was slow to boot. Had to go elsewhere.
Atmosphere: 2
Food: 2
Service: 2
Matthew Plumadore
I am a former employee at this location, and I have been frequenting it recently since the change in management. I have to say, I believe it has gone uphill in quality, tremendously. I’m going to leave the most honest and in-depth review I possibly can.FOOD - The “grill guy” matters tremendously at Chipotle. They more or less determine how good everything on the “hot” side of the line will be. The last few times, I have seen my former coworker Luis cooking the food. I have to commend him and whoever else has been cooking the food for my last few visits.The Rice - perfect consistency and texture, perfect balance of salt, cilantro, and lime.The Beans - Luis, or whoever has been cooking the food, absolutely NAILS the beans. The pinto beans are the absolute perfect texture every time I’ve visited recently. Believe it or not, the BEANS have been the highlight of my bowl every time, just because they are cooked to the right consistency every time - not too watery, not undercooked.The Meat - I order extra chicken every time, because it is so good at this location. It’s perfectly seasoned, and perfectly grilled - JUST enough that it has that salty, spicy, charred edge, without being over the top.I personally don’t care for Queso, or Fajita veggies, but I would bet that they are excellent as well.SERVICE - The service at this location has really gone uphill, in my opinion. Kai seems like an excellent manager. They served me multiple times, and have been very polite every time, with a smile on their face. They seem to treat their employees and customers with decency and respect. The woman working the line tonight (Monday 9/13) provided excellent service. She was quick and very kind.Another thing - although Chipotle has become expensive, in my opinion, this location serves very fair portions. Obviously, they can’t make your bowl overflow, but I feel that this location does a good job of providing a satisfactory amount of food.All around, solid service and friendly employees. They make you feel welcome and serve up delicious food.ATMOSPHERE - This is an honest review, so the ONLY thing I can knock this location on is the Atmosphere. The tables are often dirty, and it’s a bit of a recurring issue. And, when I came for dinner tonight, I entered the men’s room to wash my hands, only to find a broken faucet. I’m not sure if they’d noticed the broken faucet, but there are well-stocked hand sanitizer dispensers in the restaurant that provided an alternative. Plus, it’s not like the employees were sitting around on their phones; everyone was working the entire time I sat and ate my bowl. They were trying their best, and I noticed.In conclusion, if you want to go to a location that embodies “Chipotle Mexican Grill”, not “high schoolers serving chicken and rice that tastes like water” come to this one. You won’t be disappointed with the food or the service.
The Staff here are unprofessional. Ended up walking out as I was ordering.
Atmosphere: 3
Food: 5
Service: 1
Tony M.
Been a fan of Chipotle for years. This is why I was so shocked and terribly disappointed when we tried the Natick Chipotle at Routes 27 and 9. 1. The place was disgusting and filthy. Especially the food serving station, the register station counter, and the preparation station counter. Filthy and food scraps everywhere. Looked like a bomb went off in there.2. The food serving station's food containers were mostly empty or close to it. The food left in them looked like it had been them for days. The slight amount of lettuce left looked stale and not edible.3. The so-called menu sign did not provide any details of what you were eating. The plant-based protein "surprise" substance had enough extreme hot pepper in it to burn down a building. 4. It was nighttime outside and NO lights on in this entire parking lot. It was unsafe while we watched bicyclists, walkers, and vehicle operators all over the lot and traffic lanes. It was difficult to see in the darkness. We have eaten at other Chipotles, but this one was by far the worst we've ever seen. It was so bad that we ended up barely eating the food and threw them out. This will likely keep us from visiting a Chipotle again. Hopefully we'll be able to keep down the tiny bit of food we had.
Jhonatan Londono
Whoever that female is that’s working right now or maybe not right now but at 2:40pm on Tuesday sept 5th is a huge btc cause I was nothing but nice and fast w my order and she acted like she was being forced to take my order and even worst didn’t even mark my burritos, 2 burritos basically the same just one thing different and doesn’t mark it… then takes for ever to give me my change back, do y’all check for elementary-level math atleast to be a cashier cause even tho it tells you how much you owe back she was having the hardest time to figure it out. Bottom line food was good for the price, the watermelon limonada was good, the customer service was dog fecal matter. Hopefully never have to see her there again.
Atmosphere: 3
Food: 4
Service: 1
Burton C.
This place is a disgrace. would leave 0 stars if I could. Every surface is filthy. They try to cheat on kids meals and charge double the regular price for extras. Will not even include salsa with chips. I have never had such bad customer service at a Chipotle. Save yourself the trouble of coming here.
Lolita M.
So I'm actually sitting here while making this review... I always eat at Chipotle it's one of my go go's for good fast food. But this location is TERRIBLE the food has a weird taste to it that I can't describe it ...tastes like it's burnt but also flavorless!!! Weird weird taste and I don't know what it was in my bowl! I should've known not to come in or to order by it being a ghost town behind and in front of the counter!! There's no one really working here the grill wasn't on and the food looked like it was sitting in the containers at the counter for hours... very.. unappetizing. Also there was no straws for my drink, the container was GONE?? I won't be coming back at this location I don't think it's even worth getting my money back.
Worse chipotle location i have ever been in. The guy who made my burrito looked as if his spirit was left at home, and rolled his eyes and buffed when I asked him to do a second wrap with a tin foil because he made a disgusting mess rolling my burrito. There was lack of food ready, there were 8 people working and none of them were helping customers or doing anything. Not to mention the horrible stomach ache I got as soon as I started eating the burrito. What a nightmare.
Atmosphere: 3
Food: 1
Service: 1
That chicken was dry. Real dry.
Atmosphere: 3
Food: 1
Service: 3
Two guys behind the counter should get a new job if they hate it so much instead of being rude to their customers! it’s not that hard to be
Atmosphere: 1
Food: 1
Service: 1
THIS IS THE BEST CHIPOTLE
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Great food and service.
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Table was dirty. There's only one restroom for employees and patrons. The water sensor wasn't working properly.
Atmosphere: 3
Food: 4
Service: 4
Restaurant doors were locked with a small crowd of customers gathered outside. We banged on the windows until staff came out. Staff said they had “only chicken”, and could not fulfill orders, even though they were still accepting orders online. Eventually they let us in and started making our orders.
Atmosphere: 1
Food: 2
Service: 1
This location has always sucked. The food here isn't seasoned well compared to other locations (I eat a lot of Chipotle). The last time, there was ONE guy behind the counter doing everything and he was slow to boot. Had to go elsewhere.
Atmosphere: 2
Food: 2
Service: 2
I am a former employee at this location, and I have been frequenting it recently since the change in management. I have to say, I believe it has gone uphill in quality, tremendously. I’m going to leave the most honest and in-depth review I possibly can.FOOD - The “grill guy” matters tremendously at Chipotle. They more or less determine how good everything on the “hot” side of the line will be. The last few times, I have seen my former coworker Luis cooking the food. I have to commend him and whoever else has been cooking the food for my last few visits.The Rice - perfect consistency and texture, perfect balance of salt, cilantro, and lime.The Beans - Luis, or whoever has been cooking the food, absolutely NAILS the beans. The pinto beans are the absolute perfect texture every time I’ve visited recently. Believe it or not, the BEANS have been the highlight of my bowl every time, just because they are cooked to the right consistency every time - not too watery, not undercooked.The Meat - I order extra chicken every time, because it is so good at this location. It’s perfectly seasoned, and perfectly grilled - JUST enough that it has that salty, spicy, charred edge, without being over the top.I personally don’t care for Queso, or Fajita veggies, but I would bet that they are excellent as well.SERVICE - The service at this location has really gone uphill, in my opinion. Kai seems like an excellent manager. They served me multiple times, and have been very polite every time, with a smile on their face. They seem to treat their employees and customers with decency and respect. The woman working the line tonight (Monday 9/13) provided excellent service. She was quick and very kind.Another thing - although Chipotle has become expensive, in my opinion, this location serves very fair portions. Obviously, they can’t make your bowl overflow, but I feel that this location does a good job of providing a satisfactory amount of food.All around, solid service and friendly employees. They make you feel welcome and serve up delicious food.ATMOSPHERE - This is an honest review, so the ONLY thing I can knock this location on is the Atmosphere. The tables are often dirty, and it’s a bit of a recurring issue. And, when I came for dinner tonight, I entered the men’s room to wash my hands, only to find a broken faucet. I’m not sure if they’d noticed the broken faucet, but there are well-stocked hand sanitizer dispensers in the restaurant that provided an alternative. Plus, it’s not like the employees were sitting around on their phones; everyone was working the entire time I sat and ate my bowl. They were trying their best, and I noticed.In conclusion, if you want to go to a location that embodies “Chipotle Mexican Grill”, not “high schoolers serving chicken and rice that tastes like water” come to this one. You won’t be disappointed with the food or the service.
Atmosphere: 4
Food: 5
Service: 5
Fast service, great lunch spot! Good food.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The Staff here are unprofessional. Ended up walking out as I was ordering.
Atmosphere: 3
Food: 5
Service: 1
Been a fan of Chipotle for years. This is why I was so shocked and terribly disappointed when we tried the Natick Chipotle at Routes 27 and 9. 1. The place was disgusting and filthy. Especially the food serving station, the register station counter, and the preparation station counter. Filthy and food scraps everywhere. Looked like a bomb went off in there.2. The food serving station's food containers were mostly empty or close to it. The food left in them looked like it had been them for days. The slight amount of lettuce left looked stale and not edible.3. The so-called menu sign did not provide any details of what you were eating. The plant-based protein "surprise" substance had enough extreme hot pepper in it to burn down a building. 4. It was nighttime outside and NO lights on in this entire parking lot. It was unsafe while we watched bicyclists, walkers, and vehicle operators all over the lot and traffic lanes. It was difficult to see in the darkness. We have eaten at other Chipotles, but this one was by far the worst we've ever seen. It was so bad that we ended up barely eating the food and threw them out. This will likely keep us from visiting a Chipotle again. Hopefully we'll be able to keep down the tiny bit of food we had.
Whoever that female is that’s working right now or maybe not right now but at 2:40pm on Tuesday sept 5th is a huge btc cause I was nothing but nice and fast w my order and she acted like she was being forced to take my order and even worst didn’t even mark my burritos, 2 burritos basically the same just one thing different and doesn’t mark it… then takes for ever to give me my change back, do y’all check for elementary-level math atleast to be a cashier cause even tho it tells you how much you owe back she was having the hardest time to figure it out. Bottom line food was good for the price, the watermelon limonada was good, the customer service was dog fecal matter. Hopefully never have to see her there again.
Atmosphere: 3
Food: 4
Service: 1
This place is a disgrace. would leave 0 stars if I could. Every surface is filthy. They try to cheat on kids meals and charge double the regular price for extras. Will not even include salsa with chips. I have never had such bad customer service at a Chipotle. Save yourself the trouble of coming here.
So I'm actually sitting here while making this review... I always eat at Chipotle it's one of my go go's for good fast food. But this location is TERRIBLE the food has a weird taste to it that I can't describe it ...tastes like it's burnt but also flavorless!!! Weird weird taste and I don't know what it was in my bowl! I should've known not to come in or to order by it being a ghost town behind and in front of the counter!! There's no one really working here the grill wasn't on and the food looked like it was sitting in the containers at the counter for hours... very.. unappetizing. Also there was no straws for my drink, the container was GONE?? I won't be coming back at this location I don't think it's even worth getting my money back.