The coffee they delivered to me didn't taste like coffee. They changed it but it still didn't taste like coffee. This unlike other
Atmosphere: 5
Food: 1
Service: 1
Sandra Matta
Such a great experience!!! We just stop by for a coffee waiting for a store to open. They were very busy, the managers can out to support the team. Very kind, helpful a great leaders!!! ????
Atmosphere: 5
Food: 5
Service: 5
Miaoyun Zhang
Red flag if you are ordering ice beverage with NO ice, there will be half of Grande. After asking for a ton of ice, the Grande was still not getting full. Only this Starbucks asked for money for the rest of 2% milk since I took order with the same item menu from others. Never get the HALF Grande.
Kelly
Spectacular service! Kind staff & patiently introduced new summer items. Team went above and beyond! It was a great start to my day! Thank you!
Atmosphere: 5
Food: 5
Service: 5
steffane
Ever since they fired all the old employees and have this new management the service is awful. Multiple orders not done correctly. Waited 10 minutes for a latte for them to tell me they don’t have it
Atmosphere: 3
Food: 4
Service: 1
Hakhun
Refused to give water without charging. Ridiculous
A M
Ordered Iced Hazelnut Oat milk Shaken Espresso and it was so different than shown in photos. Compare my uploaded my photos with photos shown on their website. Mine had 90% ice and 10% coffee. This is not done Starbucks. Never again ordering 90% ice in 7.3 bucks (w tax).
Shruti Shah
Disappointing experience! Our order was significantly delayed (almost 20 minutes) and when we inquired about it, the owner responded with unacceptable rudeness. Their behavior completely soured our mood and left a bad taste. Unfortunately, poor customer service can really ruin an otherwise pleasant experience.
Atmosphere: 1
Food: 1
Service: 1
Zhe Li
Forces me to load at least $10 into my account if I want to order ahead, instead of directly charging the exact amount on my credit card. Guess what, I'll choose not to give Starbucks my business.
Service: 1
Jihui Kim
I would like to leave a compliment review about the kindness of Starbucks employee, Ms. Eduarda.I witnessed her patiently and kindly assisting a slow and grumpy elderly customer. It was incredibly impressive. Despite having five or more people waiting in line ahead of me, she remained calm and kind, which appeared very professional. I wanted to commend her for her excellent service and leave this review.
So my mother went in a couple days ago with a friend and I don’t usually write reviews like this but this girl who worked at Starbucks was extremely rude. So my mom goes in and asks for a matcha latte. SHE SPECIFICALLY ASKED WITH ALMOND MILK. She’s lactose intolerant!!! So one of the girls were rude with my mothers friend. While she was paying the friend had spare change and I understand that the computers put in the numbers, but the girl (she’s black with like somewhat orange highlights. Photo included. Credit to konstantino petrakis review) started a whole scene. Acting up and being rude. So I’m assuming she was so upset with my mom and her friend, that she decided to pour REGULAR MILK instead of almond milk. My mom spent hours in the bathroom. If someone asks for almond milk instead of regular then people should know maybe they don’t want regular milk or are intolerant to it. Not only that but the workers took FOREVER to give them their drinks that the friend asked for a refund. No offense but if you are going to act unprofessional and be petty to switch the milks then simply QUIT. Don’t get the workers mad or they will make sure your drink gets ruined. I also work at the mall and that Starbucks is always awful. The workers ALWAYS fool around causing the wait to be longer. I went on my break one time and they took almost 30 minutes to make my drink. I had to leave it because my break was over. Starbucks gotta hire new people or they gonna lose business at the Natick mall.
Atmosphere: 2
Food: 3
Service: 1
Robert S Hyslop
Ethan was so personable and helpful even with a line on a busy Saturday... love the staff you have built in this Mall location
Atmosphere: 5
Food: 5
Service: 5
Shuzhi Zhang
Ordered a lavender matcha latte on mobile , and told me sold out lavender powder, and I have to call Starbucks to get the refund??? Silly Starbucks.
Atmosphere: 1
Food: 4
Service: 1
Mila Nikitina
i was one of the only people in the cafe and it took the workers 30 minutes to bring me my cake pop. absolutely RIDICULOUS. they were making themselves drinks and fooling around while i had to stand here and wait. for a cake pop. ABSURD. never come here and if you do don’t give them a tip. this is pathetic.
Atmosphere: 1
Food: 1
Service: 1
Christina Geden
I haven't been in since the reopen and decided to try today. Long wait when only 3 people ahead of me. Ordering was then fine but the location was out of pretty much anything if you wanted to eat. My drink took a while to make. The staff was not friendly or looking at anyone and the pick up area was a mess; needed to be wiped down and the machine with the lemonade was leaking all behind it. Frankly it felt like no one cared at all in terms of staff. I think they're understaffed or were at that time of day. Very downhill from before.
The coffee they delivered to me didn't taste like coffee. They changed it but it still didn't taste like coffee. This unlike other
Atmosphere: 5
Food: 1
Service: 1
Such a great experience!!!
We just stop by for a coffee waiting for a store to open.
They were very busy, the managers can out to support the team.
Very kind, helpful a great leaders!!!
????
Atmosphere: 5
Food: 5
Service: 5
Red flag if you are ordering ice beverage with NO ice, there will be half of Grande. After asking for a ton of ice, the Grande was still not getting full. Only this Starbucks asked for money for the rest of 2% milk since I took order with the same item menu from others. Never get the HALF Grande.
Spectacular service! Kind staff & patiently introduced new summer items. Team went above and beyond! It was a great start to my day! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Ever since they fired all the old employees and have this new management the service is awful. Multiple orders not done correctly. Waited 10 minutes for a latte for them to tell me they don’t have it
Atmosphere: 3
Food: 4
Service: 1
Refused to give water without charging. Ridiculous
Ordered Iced Hazelnut Oat milk Shaken Espresso and it was so different than shown in photos. Compare my uploaded my photos with photos shown on their website. Mine had 90% ice and 10% coffee. This is not done Starbucks. Never again ordering 90% ice in 7.3 bucks (w tax).
Disappointing experience! Our order was significantly delayed (almost 20 minutes) and when we inquired about it, the owner responded with unacceptable rudeness. Their behavior completely soured our mood and left a bad taste. Unfortunately, poor customer service can really ruin an otherwise pleasant experience.
Atmosphere: 1
Food: 1
Service: 1
Forces me to load at least $10 into my account if I want to order ahead, instead of directly charging the exact amount on my credit card. Guess what, I'll choose not to give Starbucks my business.
Service: 1
I would like to leave a compliment review about the kindness of Starbucks employee, Ms. Eduarda.I witnessed her patiently and kindly assisting a slow and grumpy elderly customer. It was incredibly impressive. Despite having five or more people waiting in line ahead of me, she remained calm and kind, which appeared very professional. I wanted to commend her for her excellent service and leave this review.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
So my mother went in a couple days ago with a friend and I don’t usually write reviews like this but this girl who worked at Starbucks was extremely rude. So my mom goes in and asks for a matcha latte. SHE SPECIFICALLY ASKED WITH ALMOND MILK. She’s lactose intolerant!!! So one of the girls were rude with my mothers friend. While she was paying the friend had spare change and I understand that the computers put in the numbers, but the girl (she’s black with like somewhat orange highlights. Photo included. Credit to konstantino petrakis review) started a whole scene. Acting up and being rude. So I’m assuming she was so upset with my mom and her friend, that she decided to pour REGULAR MILK instead of almond milk. My mom spent hours in the bathroom. If someone asks for almond milk instead of regular then people should know maybe they don’t want regular milk or are intolerant to it. Not only that but the workers took FOREVER to give them their drinks that the friend asked for a refund. No offense but if you are going to act unprofessional and be petty to switch the milks then simply QUIT. Don’t get the workers mad or they will make sure your drink gets ruined. I also work at the mall and that Starbucks is always awful. The workers ALWAYS fool around causing the wait to be longer. I went on my break one time and they took almost 30 minutes to make my drink. I had to leave it because my break was over. Starbucks gotta hire new people or they gonna lose business at the Natick mall.
Atmosphere: 2
Food: 3
Service: 1
Ethan was so personable and helpful even with a line on a busy Saturday... love the staff you have built in this Mall location
Atmosphere: 5
Food: 5
Service: 5
Ordered a lavender matcha latte on mobile , and told me sold out lavender powder, and I have to call Starbucks to get the refund??? Silly Starbucks.
Atmosphere: 1
Food: 4
Service: 1
i was one of the only people in the cafe and it took the workers 30 minutes to bring me my cake pop. absolutely RIDICULOUS. they were making themselves drinks and fooling around while i had to stand here and wait. for a cake pop. ABSURD. never come here and if you do don’t give them a tip. this is pathetic.
Atmosphere: 1
Food: 1
Service: 1
I haven't been in since the reopen and decided to try today. Long wait when only 3 people ahead of me. Ordering was then fine but the location was out of pretty much anything if you wanted to eat. My drink took a while to make. The staff was not friendly or looking at anyone and the pick up area was a mess; needed to be wiped down and the machine with the lemonade was leaking all behind it. Frankly it felt like no one cared at all in terms of staff. I think they're understaffed or were at that time of day. Very downhill from before.
Atmosphere: 2
Food: 2
Service: 2
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