Blackbird Doughnuts Newton Centre

Coffee is always bad here. Even the good old black coffee is bad. This isn’t very difficult to get right at all. Why is the coffee so bad?

Donuts are inconsistent. I’ve been here 20+ times and about half the time there was something wrong with my donut. Most frequent problem is a donut that smells and tastes like frying oil.

BUT on a good day, they make a hell of a donut. I mean it, it is very, very good. The bite and the chew of the dough, the yeasty fresh smell, the toppings are never too sweet or too much, the custard in the Boston crème is to die for… But this is only half the time. Why?

And the only other thing I got was an egg sandwich which I honestly found appalling. It was stale, tiny, and looked sad. It was the kind of sandwich you’d find at a gas station from a freezer. Forget selling it for as much as you do, you shouldn’t be giving that terrible thing away for free.

Also, the wait times are very inconsistent because there’s always one poor employee there trying to keep up with a smile on their face. It isn’t always the same person, but it is always one person. So any increase in demand quickly overwhelms them. Sometimes you’ll walk in and out, other times it’ll be 15 minutes. Why? Every employee seems to be trying to “wing it” too, doing things in different orders or in different ways, etc. HELP THEM! Doesn’t look like you guys train them or ask them what they need.

All in all, feels like unsuccessful execution kept afloat by a successful recipe, and pretty appealing branding. If they don’t find a solution for their very basic supply chain failures though, I’m not sure whether they’ll be able to grow further without sacrificing even more quality.

Atmosphere: 4

Food: 3

Service: 4

The Boston Cream Cold Brew is absolutely delicious!

Atmosphere: 5

Food: 5

Service: 5

Went this morning for doughnuts for a function. The cashier/baker was super helpful and knowledgeable about the ingredients in each doughnut. He also was incredibly friendly. Will definitely return for my own breakfast in the near future.

Atmosphere: 5

Food: 5

Service: 5

Awesome doughnuts, but the coffee is inconsistent. Most employees are too poorly trained to make the expensive specialty drinks. Stick to the doughnuts.

Food: 5

Service: 1

I asked for a Cortado and got a extra large cappuccino

Atmosphere: 1

Food: 1

Service: 1

I’ve tried Blackbird multiples times. Creative flavors but both times I’ve tried they are stale and dry, never fresh. The employees are very kind. Donut scene in Boston doesn’t compare to NYC or Chicago but expected this to be better for the price point.

4 bucks for a mediocre jelly donut 🍩....Nope!

Atmosphere: 2

Food: 1

Service: 2

Gota toasted marshmallow latte which was pretty good! Regular glazed donuts were great and salted toffee and apple cider glazed was a hit as well.

Atmosphere: 5

Food: 4

Service: 4

Recommended dishes: Vanilla Glaze, Salted Toffee

Small shop. 6 out of 19 donuts are vegan today. Taste great.

Best donut I ever had!! Iight and tasty and not all full of sugar.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Salted Toffee, Boston Cream, Coconut Cake

Delicious doughnuts and lattes + the nicest staff you’ll ever meet. Wish I could give 6/5 stars for service, genuinely cannot emphasize how lovely all of the people working at Blackbird are.

Atmosphere: 5

Food: 5

Service: 5

Super good donuts!

Atmosphere: 5

Food: 5

Service: 5

Their donuts are fantastic, and they're nicely balanced. The cake donuts aren't too oily or sweet, and the yeast donuts are fluffy, cherry, and the right level of sugary!

Atmosphere: 5

Food: 5

Service: 5

Very small and cozy vibe. Donuts great and flavorful. I got the iced latte and it hit the spot as well. In front of the commuter rail station, so great to grab a bit or drink before hopping on to go to Boston or etc.

Atmosphere: 5

Food: 5

Service: 5

had a delicious lemonade + iced tea!! gabe was so kind and helpful!

Atmosphere: 5

Food: 5

Service: 5