Blackbird Doughnuts Newton Centre

The review is for catering.

Ordered $250 in donuts. Asked for the donut wall in which the website stated that all I needed was a refundable deposit to get it and the website never stated there was minimum requirements to get it.

After I paid I was told that I have to double my order to $500 to get the donut wall. Not only does this break a couple of consumer laws, like bait and switch, but it is an unprofessional business practice. I initially thought this was an honest mistake but their refusal to update their policies to the website, where customers can see them BEFORE the purchase, makes me wonder if its on purpose.

You are also not allowed to order in the stores, where you can ask questions, and have to use the website where they can control you with misinformation.

All I ever received for my complaint is excuses and no accountability. My solution was to update the website with their policies so it doesn't happen to the next person. Their solution is for me to shut up and go away. They feel that laws and good business practices don't apply to them because they are a small business who answers emails from home.

And I do not have a complaint about their policies or their minimum requirements. My complaint is in the timing of when they tell you. Who wouldn't be upset to learn about minimum requirements after they paid $250?

Then the first thing they did in their reply to my complaint was to publicly post my personal information that they obtained through a private business transaction which breaks privacy laws and continues unprofessional business policies.

They posted my last name to intimidate me to take down an honest review.

They then attacked me personally, calling me unhinged, because I refuse to accept their excuses.

The donuts are great. The store employees are great. But I would not use them for catering.

Cold brew is extremely good.
Did not have time for doughnuts, will certainly do next time

The donuts are great. The coffee is great. The barrista on duty Sunday , August 11, 2024 not the friendliest guy in America . They have no bathroom . They have plenty of meter parking . Place was clean .

Parking: Lots of meter parking no worries

Atmosphere: 1

Food: 5

Service: 1

Recommended dishes: V Cinnamon Sugar Braid

The donuts are great. The coffee is great. The barrista on duty Sunday , August 11, 2024 not the friendliest guy in America . They have no bathroom . They have plenty of meter parking . Place was clean .

Parking: Lots of meter parking no worries

Atmosphere: 1

Food: 5

Service: 1

Recommended dishes: Honey Glazed Braid

At the prices of these donuts, I expect a religious life-changing experience. The offerings are creative and very tasty, and for the creativity they are maybe incrementally "better" than the Gourmet Donuts chain. Staff seemed a little groggy and disinterested on a recent hot Sunday morning.

Atmosphere: 4

Food: 3

Service: 4

Tried these donuts several times as a treat. There are some neat flavor ideas BUT overall do not taste as good as they sound. The only one I could imagine re-ordering is Salted Toffee. Most donuts are extra soft and doughy, a bit rubbery, it's different but not delightful. These days the product is mediocre sorry to report.

Atmosphere: 3

Food: 2

Service: 5

Recommended dishes: Salted Toffee

Two pretty ordinary donuts and a cup of coffee for 12 and change. Not going back.

All very good, but $3 a donut adds up quick.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Boston Cream, Pride Cake, Boston Cream Bismarck, Cherry Cheesecake

I heard a lot of good things about blackbird doughnuts but I was very disappointed first thing I bought 4 doughnuts it came to $15.90 there isn't a doughnut out there that's worth paying that much for. Second the doughnuts were on the smaller side. And finally I don't understand the chewy doughnut and the flavor was just ok. I have to say that I will not be back.

Food: 2

Service: 3

Kurt is the best and the Doughnuts and coffee are delicious!

Atmosphere: 5

Food: 5

Service: 5

Friendly customer service, delicious and great donut selection and good atmosphere. ? coffee ☕️

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Boston Cream, Everything Bagel, Everything Bagel Donut

Their blackbird donut gives heavenly taste!?‍↔️?

Food: 5

Service: 4

Recommended dishes: Blackbird

Great donuts

Atmosphere: 4

Food: 5

Service: 4

Great donuts. Get the triple chocolate donut w/ soft serve vanilla ice cream, you will not be disapointed.

Atmosphere: 5

Food: 5

Service: 5

Great service

Dietary restrictions: They are not certified but say they are aware of kashrut standards

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Hanukkah Donuts, Classic Doughnut Cakes Regular or Vegan, Frosted Pumpkin Cake, Blackbird