The Cheesecake Factory

199 Boylston St, Chestnut Hill
(617) 964-3001

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Today is 9/16/2025 there was a little mix up with the waitress.I think her name was buzz.A be u s e or something like that, anywayThe manager's name was ben.He was very polite, very respectable and very thorough.And making me feel comfortable since i've been sitting here for thirty five forty minutes.Waiting for a takeout order that the lady screwed up period i'm very appreciative of his effort to try to make it right, because i'm getting some lunch from me...
went to pick up an online order, arrived there 5 min after the suggested pick up time, still had to wait an additional 15-20 min. Didn't realize until I got home that my fries were missing from my order. I spent nearly $100 on the order. normally I wouldn't make a big deal over something as little as fries, but when you pay $20 for just a sandwich, it hurts. I had to heat up some of my own fries i had in the freezer. what upset me the most is I contacted them TWICE...
The atmosphere and food is very good, but the prices are a bit high. Before ordering the food, bread was delivered warm with butter, and I quickly asked for some olive oil. I went in for a late lunch and had the Renee's chicken almond salad sandwich lunch, which includes half of a chicken salad sandwich, a cup of soup, and a small salad. The salad is actually quite large. The sandwich was outstanding and the soup was really good. This is actually a pretty hearty meal and...

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