Waited 25 minutes in line with kidsHad to leaveSo terribly slow and inefficient
Service: 1
Rola
Enjoyed the best ever hot fudge sundae with delicious malted vanilla ice cream, chopped pecans and whipped cream! Bravo Steve and Judy Herrell! Best in the Pioneer Valley!
Atmosphere: 5
Food: 5
Service: 5
Samantha B
What a time portal to what’s good and holy about ice cream. Made me feel like a kid again. Amazingggggggg ice cream and ambience.
Atmosphere: 5
Food: 5
Service: 5
Laura Taylor
Always a great stop! We had a great server who let us sample and didn't get flustered when I handed them a gift card they weren't sure how to use. ?
Atmosphere: 5
Food: 5
Service: 5
Laura D.
Pros: -Loved the three amigos ice cream--great texture with the 3 mix ins, and the toffee was not the kind that makes me worry for my teeth, just added a nice texture! Would get again. -Solid service Cons: -Prices a bit high for the kiddie sizes ($7+ for the small bites pictured), probably better value to just go up a size!
karen Tosoni
I have been going to Herrells for years. I found out this past September that I have Celiac.I have visited 4 times between then and tonight they have always been great. However, I went tonight with my daughter in law who is also Celiac. My 1st and 2nd choice I was told very rudly that they were rotation flavors and not available. We were made to feel that Celiac was a bother. It was not until we ordered our third choice that the server said ice cream flavors are on the website. I was limited since I gave up chocolate for lent. I checked, and the website site makes no mention of rotation flavors not being available for celiac. The website did say Kosher kitchen. She then said the ice cream maker was on vacation and school vacation was too busy yo keep up. I tell everyone to go to Herralls. My husband buys me gift certificates for Xmas. I won't be back rude and very disappointing.
Atmosphere: 5
Food: 2
Service: 1
Em
Absolutely delicious ice cream with great service! The employees are sweet and hardworking. The decorations are well themed and the interior is bright and colorful. Definitely would recommend to anyone in the area!
Atmosphere: 5
Food: 5
Service: 5
Pierce Holloway
Best hot chocolate ever ???Vegetarian options: Very goodDietary restrictions: Very goodParking: Cheap parking but u can find a free spot if you are lucky.Kid-friendliness: GoodWheelchair accessibility: Very good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Cake, Black Raspberry, Rum Raisin Ice Cream, Espresso Ice Cream, Birthday Cake, Large Sundae, Waffle Cone, Burnt Sugar, Cake, Whipped Cream, Chocolate Pudding, Fudge, Cookie, Gelato, Butter Ice Cream, Sampler, Hot Fudge Sundae, Brownie, Pie, Carrot Cake
David B.
I love the ice cream here. The service is pretty good too. The place is usually clean. The establishment itself is at a prime spot. The prices aren't bad either. I've heard that the management is also very anti-unions so that's why I'm not giving them the full 5 stars.
Worst milkshake I've ever had, 90% milk and 10% ice cream for 10$. And when I called them out on it, no refund, all they offered me was a 5$ credit (useless considering I live so far away). Shame I always used to go here as a kid and it was always amazing. Oh how the mighty have fallen.
Kath Bowers
The place to go when you want to have fun eating ice cream just the way you want it, in cheerful surroundings. Very friendly staff. Full of teddy bears! Well worth making it a destination, any time at all!
Atmosphere: 5
Food: 5
Service: 5
Marisa L
The prices are astronomical for the portions, I would not agree w/ the one "money sign" shown. But it's good ice cream, lots of cool flavors & service was great & quick.I had the Caramel Cow flavor w/ hot fudge, it was delicious so I highly recommend that ! ?
Atmosphere: 4
Food: 5
Service: 5
Louis Scuderi
Herrell's is a good ice cream shop with some flaws.The ice cream is good, not great. They have a nice array of flavors but it doesn't taste any better or higher quality than store bought. Hot fudge, whipped cream and homemade sprinkles are top tier. When they get it right it's the best sundae in the area.Herrell's prices are high. You can get a sundae that's about twice the size and generously loaded with toppings at half the price at a bunch of other places in the area. The other local spots also have better service and atmosphere but most are only open in the summer.Waiting in line and ordering is confusing, not because of the menu but because the line curves around the shop and there's not a spot designated to order from. Service is usually slow and/or they're short staffed. I don't blame the staff for their poor service as I'm sure they're underpaid and not treated well by the management. You're also unable to tip the staff if you pay with a credit card which is unfair.The inside of the shop is small, poorly decorated and in rough shape yet they have a poster celebrating their "renovation" in 2016. It could use some updating.It feels like Herrell's is coasting off their reputation while their product, service and experience are falling off. I hope they make some changes. It could be better.EDIT: I went to Herrell's last weekend and had a much better experience. Service was great, they had plenty of nice staff and the sundae was excellent.
Best ice cream in western mass no contest.
Food: 5
Service: 5
Waited 25 minutes in line with kidsHad to leaveSo terribly slow and inefficient
Service: 1
Enjoyed the best ever hot fudge sundae with delicious malted vanilla ice cream, chopped pecans and whipped cream! Bravo Steve and Judy Herrell! Best in the Pioneer Valley!
Atmosphere: 5
Food: 5
Service: 5
What a time portal to what’s good and holy about ice cream. Made me feel like a kid again. Amazingggggggg ice cream and ambience.
Atmosphere: 5
Food: 5
Service: 5
Always a great stop! We had a great server who let us sample and didn't get flustered when I handed them a gift card they weren't sure how to use. ?
Atmosphere: 5
Food: 5
Service: 5
Pros: -Loved the three amigos ice cream--great texture with the 3 mix ins, and the toffee was not the kind that makes me worry for my teeth, just added a nice texture! Would get again. -Solid service Cons: -Prices a bit high for the kiddie sizes ($7+ for the small bites pictured), probably better value to just go up a size!
I have been going to Herrells for years. I found out this past September that I have Celiac.I have visited 4 times between then and tonight they have always been great. However, I went tonight with my daughter in law who is also Celiac. My 1st and 2nd choice I was told very rudly that they were rotation flavors and not available. We were made to feel that Celiac was a bother. It was not until we ordered our third choice that the server said ice cream flavors are on the website. I was limited since I gave up chocolate for lent. I checked, and the website site makes no mention of rotation flavors not being available for celiac. The website did say Kosher kitchen. She then said the ice cream maker was on vacation and school vacation was too busy yo keep up. I tell everyone to go to Herralls. My husband buys me gift certificates for Xmas. I won't be back rude and very disappointing.
Atmosphere: 5
Food: 2
Service: 1
Absolutely delicious ice cream with great service! The employees are sweet and hardworking. The decorations are well themed and the interior is bright and colorful. Definitely would recommend to anyone in the area!
Atmosphere: 5
Food: 5
Service: 5
Best hot chocolate ever ???Vegetarian options: Very goodDietary restrictions: Very goodParking: Cheap parking but u can find a free spot if you are lucky.Kid-friendliness: GoodWheelchair accessibility: Very good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Cake, Black Raspberry, Rum Raisin Ice Cream, Espresso Ice Cream, Birthday Cake, Large Sundae, Waffle Cone, Burnt Sugar, Cake, Whipped Cream, Chocolate Pudding, Fudge, Cookie, Gelato, Butter Ice Cream, Sampler, Hot Fudge Sundae, Brownie, Pie, Carrot Cake
I love the ice cream here. The service is pretty good too. The place is usually clean. The establishment itself is at a prime spot. The prices aren't bad either. I've heard that the management is also very anti-unions so that's why I'm not giving them the full 5 stars.
Restaurantji Recommends
Went in for an awesome sundae on my ? birthday ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burnt Sugar, Whipped Cream, Fudge
Worst milkshake I've ever had, 90% milk and 10% ice cream for 10$. And when I called them out on it, no refund, all they offered me was a 5$ credit (useless considering I live so far away). Shame I always used to go here as a kid and it was always amazing. Oh how the mighty have fallen.
The place to go when you want to have fun eating ice cream just the way you want it, in cheerful surroundings. Very friendly staff. Full of teddy bears! Well worth making it a destination, any time at all!
Atmosphere: 5
Food: 5
Service: 5
The prices are astronomical for the portions, I would not agree w/ the one "money sign" shown. But it's good ice cream, lots of cool flavors & service was great & quick.I had the Caramel Cow flavor w/ hot fudge, it was delicious so I highly recommend that ! ?
Atmosphere: 4
Food: 5
Service: 5
Herrell's is a good ice cream shop with some flaws.The ice cream is good, not great. They have a nice array of flavors but it doesn't taste any better or higher quality than store bought. Hot fudge, whipped cream and homemade sprinkles are top tier. When they get it right it's the best sundae in the area.Herrell's prices are high. You can get a sundae that's about twice the size and generously loaded with toppings at half the price at a bunch of other places in the area. The other local spots also have better service and atmosphere but most are only open in the summer.Waiting in line and ordering is confusing, not because of the menu but because the line curves around the shop and there's not a spot designated to order from. Service is usually slow and/or they're short staffed. I don't blame the staff for their poor service as I'm sure they're underpaid and not treated well by the management. You're also unable to tip the staff if you pay with a credit card which is unfair.The inside of the shop is small, poorly decorated and in rough shape yet they have a poster celebrating their "renovation" in 2016. It could use some updating.It feels like Herrell's is coasting off their reputation while their product, service and experience are falling off. I hope they make some changes. It could be better.EDIT: I went to Herrell's last weekend and had a much better experience. Service was great, they had plenty of nice staff and the sundae was excellent.
Atmosphere: 2
Food: 3
Service: 4