I was very disappointed today! I ordered soup and salad for lunch. I re wives a Luke warm soup and no salad! Sent the soup back to get warmer soup…still waiting on side salad. Slow, disorganized and disappointing! Bertuccis has always been my go to, not any more!
Atmosphere: 4
Food: 2
Service: 2
First Last
CUSTOMERS BEWARE: I traveled all the way from Schenectady NY to Boston MA with hopes to enjoy NYE. I decided to take my gf to Bertuccis because i've eaten there many times before and my gf never even heard of Bertuccis before so i wanted her to try it. HUGE MISTAKE!! And i mean, this was the mother of all regret. I took her to the newton location and we ordered our meals, had absolutely horrendous service from the get-go. They were not busy at all (and now i think i know why) there was no excuse for the service to be horrible for starters. Second, we kept getting stared at by another employee in the restaurant which made our experience very uncomfortable. So we get to ordering, my gf's meal was the chicken piccata and was also recommended by our horrible waitress who hardly visit our table and left us thirsty basically our entire meal because she wouldnt come to the table to ask if we needed anything, how our food was, nothing... it was so bad that eventually we just felt like we were eating in a cafeteria. And heres the biggest issue, my gf's meal was not even fully cooked, the center of the chicken was cold and i immediately told her to stop eating it and i then couldnt eat my meal because im not going to be disrespectful. So we wait and wait for our "waitress" to come back and ask us how our under cooked food was, took her forever, eventually my meal was cold and worthless. The manager or whoever was on duty brought my gf a measly cannoli for the trouble, never offered to refund our meal for all the trouble. Even our mixed drinks were terrible.. flat soda, no alcohol. Not worth $12 or $13 each, So eventually we leave.. and i was going to let this all go until hours later at our hotel my gf became very sick and was throwing up, couldnt stay out of the bathroom. Was up all night and we missed NYE completely because the following day we had to catch up on sleep. So i called to mention this to the manager on duty whos name was Francisco and asked for a refund. He took down all my info and said give it 7-10 business days. I gave more than 10days.. no refund showed on my end. So i called today to check up as he told me to if i dont see the refund and i get the other manager on duty who i believe his name was Will? He refused to tell me his name after he yelled at me and hung up. I'VE NEVER DEALT WITH SOMEONE SO UNPROFESSIONAL IN MY LIFE. I kept calling to find out why i was hung up on and then all the employees started hanging up on me. I've never ever been treated so horribly. Now i will never come back to Bertuccis. No wonder all the locations are closing.. perfect example. Spend your money anywhere else because this place is basically a cafeteria now.
Atmosphere: 1
Food: 1
Service: 1
Kathy Marie
You should be ashamed of yourself, I am a food critic, You have the audacity to charge a glass of wine Kendall Jackson $ 17. 25 for a glass of wine! You are no fancy restaurant a rip off. My server Angelik absolutely no personality whatsoever. I will never go back and will let people know what a rip off you are . A total disgrace, you’re not in Boston .
Atmosphere: 3
Food: 2
Service: 1
Julianne Berg
I ordered food to be delivered from the Braintree location. This was the first and last time. The food took almost 2 hours to be delivered and was cold andovercooked to say the least! I called to complain and spoke with Mike T. (according to the so called manager) and expressed my concern about Mike T. and how he hung up on me! The manager was just as rude...what a surprise. Unprofessional is an understatement. Word of mouth is powerful as we all know and no doubt they will be closing that location soon enough.
Food: 1
Service: 1
William Shannon
Had a bad experience at the Darien, CT location with multiple rude and nasty staff members. After we tried bringing this to the mangers attention, and discovering that she was even more rude and nasty then the staff we had encountered we wrote to HQ and never got a response, location has recently been shut down.
Naena Dutia
Hare Krishna Hare Ram .. Serene & Divine ...
Lisa B.
I'm reaching out to you regarding our Mother's Day experience at one of your Bertucci's locations. I am 33 years old and that entire time my mom has always cooked for the entire family for every holiday that includes Mother's Day. We would complain and say It's your day you need to sit and let us wait on you and she would say no and cook for everyone. This year we finally convinced her to allow us to order. She said she wanted something simple but something that she likes to eat. We decided to order from Bertucci's because she likes your restaurant. My father and mom stopped by onw of your restaurants the Friday before Mother's Day and ordered 2 meals that feed 10 and one that feeds 4 that came out to be a total of 394 dollars. My parent's said they spoke to Caitlin who was nice and told them they didn't have to pay that day and could pay for it the day we came to pick up the order. We requested that the order be ready by 2pm on Mothers day. We figured 2pm would be good because everyone would be out from Church and at our house and ready to eat. We arrived on Mother's Day ready to pick the order up and guess what Caitlin never placed the order. it Took about 15 minutes just to tell us that. no worries because we can place the order now she says but we'll have to wait an additional 30 minutes. we decided to do it because the family is coming and we have nothing prepared. My mom and aunt place the order and say please tell them not to rush because we don't want them burning the food. the food is finally prepared they ask once they receive it is everything their and the server assures her that it is. We call everyone and tell them we're coming because the food is done We live about 35 minute from the restaurant so it takes us some time getting home. Once we arrive we star unpacking the food. guess what we have an entire tray of salad missing we have desserts missing and on top of it some of the food was burnt. We call and speak to the store manager dairy we didn't get his name but complains about the missing food. He apologizes and ask for the card that we used because he's going to give us a credit. we can expect to see it in a few days. we again took for granted that we were getting the truth. We looked at the bank statement no credit. it's a shame because I'm occasion my mom spends over 100 for each visit. I've told her not to spend another dime
Theresa Frazier
If I could give this facility no stars I would. The bartender was rude. The leftover food from another patron had bugs crawling on it. The bathroom floor was equally disgusting. Was going to order food, but decided against it.
Peter Zona
What’s happening? One distinction that gave Bertucci’s the edge over so many of the other Italian restaurants is that the meals like chicken parm and chicken picata were prepared with chicken that was pan fried NOT deep fried. There’s a lot I like about Bertucci’s, but deep fried chicken belongs in some fake Italian sub shop. Deep fried is not the way to go, so you guys better shape up.
Ordered $50.00 on a delivery, they used postmate or uber. I never received the order which they confirmed. I was told to take it up with uber. No response when I contacted Corp, management. Never again!
Amy S.
Sorry Bertucci's! I hoped I'd never ever have to do this! I worked for you years ago before you were a "chain!" You never should have changed your menu! I went tonight to get some sausage soup, one of my faves - came out as thick as risotto! I immediately said something to the waiter about the lack of broth and he offered to bring me some hot water to add to the soup - ummm what? Then, he took our bowls away (I was with my son), and, well.. they apparently added water ("broth", not) to my risotto! We also got meatballs, since it's Meatball Monday and they were half off - nope, not happy!! Meatballs were extremely bland, the Bertucci's sauce that I have always loved was not Bertucci's sauce, more like a can of unspiced diced tomatoes poured over the top! Needless to say - I will not be returning! Oh, and when I told the waiter that I just was not happy and didn't want the soup, he asked "why? We added broth to it so it should be fine now." Just take my word young man.
Mike Paul
This is got to be the best Italian franchise around. I don’t typically eat at franchises if I can help it but I certainly make a point to stop here!
Tom B
Ordered $50.00 on a delivery, they used postmate or uber. I never received the order which they confirmed. I was told to take it up with uber. No response when I contacted Corp, management. Never again!
I was very disappointed today! I ordered soup and salad for lunch. I re wives a Luke warm soup and no salad! Sent the soup back to get warmer soup…still waiting on side salad. Slow, disorganized and disappointing! Bertuccis has always been my go to, not any more!
Atmosphere: 4
Food: 2
Service: 2
CUSTOMERS BEWARE: I traveled all the way from Schenectady NY to Boston MA with hopes to enjoy NYE. I decided to take my gf to Bertuccis because i've eaten there many times before and my gf never even heard of Bertuccis before so i wanted her to try it. HUGE MISTAKE!! And i mean, this was the mother of all regret. I took her to the newton location and we ordered our meals, had absolutely horrendous service from the get-go. They were not busy at all (and now i think i know why) there was no excuse for the service to be horrible for starters. Second, we kept getting stared at by another employee in the restaurant which made our experience very uncomfortable. So we get to ordering, my gf's meal was the chicken piccata and was also recommended by our horrible waitress who hardly visit our table and left us thirsty basically our entire meal because she wouldnt come to the table to ask if we needed anything, how our food was, nothing... it was so bad that eventually we just felt like we were eating in a cafeteria. And heres the biggest issue, my gf's meal was not even fully cooked, the center of the chicken was cold and i immediately told her to stop eating it and i then couldnt eat my meal because im not going to be disrespectful. So we wait and wait for our "waitress" to come back and ask us how our under cooked food was, took her forever, eventually my meal was cold and worthless. The manager or whoever was on duty brought my gf a measly cannoli for the trouble, never offered to refund our meal for all the trouble. Even our mixed drinks were terrible.. flat soda, no alcohol. Not worth $12 or $13 each, So eventually we leave.. and i was going to let this all go until hours later at our hotel my gf became very sick and was throwing up, couldnt stay out of the bathroom. Was up all night and we missed NYE completely because the following day we had to catch up on sleep. So i called to mention this to the manager on duty whos name was Francisco and asked for a refund. He took down all my info and said give it 7-10 business days. I gave more than 10days.. no refund showed on my end. So i called today to check up as he told me to if i dont see the refund and i get the other manager on duty who i believe his name was Will? He refused to tell me his name after he yelled at me and hung up. I'VE NEVER DEALT WITH SOMEONE SO UNPROFESSIONAL IN MY LIFE. I kept calling to find out why i was hung up on and then all the employees started hanging up on me. I've never ever been treated so horribly. Now i will never come back to Bertuccis. No wonder all the locations are closing.. perfect example. Spend your money anywhere else because this place is basically a cafeteria now.
Atmosphere: 1
Food: 1
Service: 1
You should be ashamed of yourself, I am a food critic, You have the audacity to charge a glass of wine Kendall Jackson $ 17. 25 for a glass of wine! You are no fancy restaurant a rip off. My server Angelik absolutely no personality whatsoever. I will never go back and will let people know what a rip off you are . A total disgrace, you’re not in Boston .
Atmosphere: 3
Food: 2
Service: 1
I ordered food to be delivered from the Braintree location. This was the first and last time. The food took almost 2 hours to be delivered and was cold andovercooked to say the least! I called to complain and spoke with Mike T. (according to the so called manager) and expressed my concern about Mike T. and how he hung up on me! The manager was just as rude...what a surprise. Unprofessional is an understatement. Word of mouth is powerful as we all know and no doubt they will be closing that location soon enough.
Food: 1
Service: 1
Had a bad experience at the Darien, CT location with multiple rude and nasty staff members. After we tried bringing this to the mangers attention, and discovering that she was even more rude and nasty then the staff we had encountered we wrote to HQ and never got a response, location has recently been shut down.
Hare Krishna Hare Ram .. Serene & Divine ...
I'm reaching out to you regarding our Mother's Day experience at one of your Bertucci's locations. I am 33 years old and that entire time my mom has always cooked for the entire family for every holiday that includes Mother's Day. We would complain and say It's your day you need to sit and let us wait on you and she would say no and cook for everyone. This year we finally convinced her to allow us to order. She said she wanted something simple but something that she likes to eat. We decided to order from Bertucci's because she likes your restaurant. My father and mom stopped by onw of your restaurants the Friday before Mother's Day and ordered 2 meals that feed 10 and one that feeds 4 that came out to be a total of 394 dollars. My parent's said they spoke to Caitlin who was nice and told them they didn't have to pay that day and could pay for it the day we came to pick up the order. We requested that the order be ready by 2pm on Mothers day. We figured 2pm would be good because everyone would be out from Church and at our house and ready to eat. We arrived on Mother's Day ready to pick the order up and guess what Caitlin never placed the order. it Took about 15 minutes just to tell us that. no worries because we can place the order now she says but we'll have to wait an additional 30 minutes. we decided to do it because the family is coming and we have nothing prepared. My mom and aunt place the order and say please tell them not to rush because we don't want them burning the food. the food is finally prepared they ask once they receive it is everything their and the server assures her that it is. We call everyone and tell them we're coming because the food is done We live about 35 minute from the restaurant so it takes us some time getting home. Once we arrive we star unpacking the food. guess what we have an entire tray of salad missing we have desserts missing and on top of it some of the food was burnt. We call and speak to the store manager dairy we didn't get his name but complains about the missing food. He apologizes and ask for the card that we used because he's going to give us a credit. we can expect to see it in a few days. we again took for granted that we were getting the truth. We looked at the bank statement no credit. it's a shame because I'm occasion my mom spends over 100 for each visit. I've told her not to spend another dime
If I could give this facility no stars I would. The bartender was rude. The leftover food from another patron had bugs crawling on it. The bathroom floor was equally disgusting. Was going to order food, but decided against it.
What’s happening? One distinction that gave Bertucci’s the edge over so many of the other Italian restaurants is that the meals like chicken parm and chicken picata were prepared with chicken that was pan fried NOT deep fried. There’s a lot I like about Bertucci’s, but deep fried chicken belongs in some fake Italian sub shop. Deep fried is not the way to go, so you guys better shape up.
They were awesome as usual
Restaurantji Recommends
Horrible horrible pizza
Ordered $50.00 on a delivery, they used postmate or uber. I never received the order which they confirmed. I was told to take it up with uber. No response when I contacted Corp, management. Never again!
Sorry Bertucci's! I hoped I'd never ever have to do this! I worked for you years ago before you were a "chain!" You never should have changed your menu! I went tonight to get some sausage soup, one of my faves - came out as thick as risotto! I immediately said something to the waiter about the lack of broth and he offered to bring me some hot water to add to the soup - ummm what? Then, he took our bowls away (I was with my son), and, well.. they apparently added water ("broth", not) to my risotto! We also got meatballs, since it's Meatball Monday and they were half off - nope, not happy!! Meatballs were extremely bland, the Bertucci's sauce that I have always loved was not Bertucci's sauce, more like a can of unspiced diced tomatoes poured over the top! Needless to say - I will not be returning! Oh, and when I told the waiter that I just was not happy and didn't want the soup, he asked "why? We added broth to it so it should be fine now." Just take my word young man.
This is got to be the best Italian franchise around. I don’t typically eat at franchises if I can help it but I certainly make a point to stop here!
Ordered $50.00 on a delivery, they used postmate or uber. I never received the order which they confirmed. I was told to take it up with uber. No response when I contacted Corp, management. Never again!