Dunkin'

Name: Dunkin'
Address: 246 E Main St, Norton, Massachusetts, 02766, US
Telephone: (508) 285-7253
Price range: $
Rating: 2.3

$ • Coffee Shops, Donuts

Hours:
246 E Main St, Norton
(508) 285-7253

Menu Order Online

About Dunkin' Donuts

Dunkin', a well-known coffee and donut chain, has recently undergone some changes at its Norton location. This store is one of only two in the area and is conveniently located off the highway, attracting a diverse customer base, from morning commuters to afternoon regulars. The staff at this Dunkin' strive to provide good service, and customers often praise the friendly attitude of the employees. Coffee is made quickly, especially when ordered ahead via mobile, which helps reduce wait times. However, the store can be busy, and sometimes customers may experience longer waits if there are many orders or if the staff is short-handed, as seen when only two people are working the counter and drive-thru.

The store operates under the guidance of upper management, and the flow of traffic can be challenging to control, which occasionally results in long wait times. Orders can vary from a simple iced coffee and donut to more complex requests like multiple lattes, frozen drinks, and bakery items. Customers have also noted that the restroom is locked for security reasons, but it can be accessed once the line has cleared, requiring patience.

Items may occasionally run out due to the daily delivery schedule from corporate warehouses and bakeries, which is beyond the control of the local staff. Despite these challenges, the staff remains dedicated to meeting customer needs. Customers are encouraged to be patient and understanding of the store's limitations.

Recent reviews mention that customers found the experience generally positive, praising the quick service when ordering ahead and the friendliness of the staff. Some customers shared frustrations when the store was busy, or when others had difficulty understanding or waiting for their orders, but overall, the atmosphere is friendly and accommodating. A few reviews also highlighted that the staff work hard and remain respectful, even when faced with difficult situations.