Dunkin'

Name: Dunkin'
Address: 246 E Main St, Norton, Massachusetts, 02766, US
Telephone: (508) 285-7253
Price range: $
Rating: 2.4

$ • Coffee Shops, Donuts

Hours:
246 E Main St, Norton
(508) 285-7253

Menu Order Online

About Dunkin' Donuts

Dunkin', a popular coffee and donut chain, has recently undergone some changes at its Norton location. This particular Dunkin' is one of only two in the area and is conveniently located off the highway, attracting a diverse customer base, from morning commuters to afternoon regulars.

The store operates under the guidance of upper management, and the flow of traffic can be challenging to control, as the United States is a free country. Customers may encounter long wait times, as orders can vary greatly, from a simple iced coffee and donut to more complex requests like multiple lattes, frozen drinks, and bakery items.

Reviews have highlighted some frustrations with restroom access, which is locked for security reasons mandated by upper management, not the store's choice. Customers are encouraged to be patient, as the restroom can be accessed once the line has cleared. Additionally, the store may occasionally run out of certain items due to the daily delivery schedule from corporate warehouses and bakeries, which is beyond the control of the local manager and staff.

Despite these challenges, the staff at this Dunkin' location strive to provide excellent service. One customer, Alex, praised the exceptional quality of their coffee and the marvelous service they receive. However, another customer had a less than satisfactory experience, where their order for a coffee with half ice was incorrectly filled. While the staff was willing to remake the coffee, the customer felt the resolution process was overcomplicated and unnecessary, leaving them unsure about continuing to patronize this Dunkin' location.

Overall, this Dunkin' location faces the common challenges of a busy, highway-adjacent establishment, but the staff remains dedicated to meeting customer needs to the best of their abilities. Customers are encouraged to approach the team with patience and understanding, as the limitations and constraints they face are often beyond their control.