I had the worst experience at this Dunkin’ Donuts location on January 11. The staff was incredibly rude and unprofessional. My order was completely messed up—they forgot to put some of my food in the bag, and when I pointed it out, they acted like it was my fault.
To make things worse, when I urgently asked to use the restroom, they refused and said it wasn’t available for public use. The staff showed zero understanding or compassion for my situation.
This is by far the worst Dunkin’ Donuts I’ve ever been to in Massachusetts. Terrible service, careless employees, and absolutely no customer care. Avoid this location at all costs!
Atmosphere: 1
Food: 1
Service: 1
Marie Bouras
Fast, Friendly,Very Helpful, Nice,Enjoyable,worth the trip.
Parking: Plenty of parking,no waiting,Friendly people & place,happy environment,always something for everyone's wants.Food& Drinks were prepared to your requests,NO complaints with orders.Enjoyed.
Atmosphere: 5
Food: 5
Service: 5
Milena Cabral
I really like this Dunkin’. Very good service, there are Brazilians there, which helps a lot for people who are customers and don't really know what to ask for. Girls, you are awesome!!! I really like it, I only buy from this store!!
Atmosphere: 5
Food: 5
Service: 5
Stacie Coviello
They have the best coffee. Always fresh. Never burnt or old.
Atmosphere: 5
Food: 5
Service: 5
Elisha
I really don’t like to write bad reviews. This experience was beyond “bad service” The woman who works here is a miserable person who clearly has no empathy. I have never wanted to see anyone lose their job, we all gotta eat, but this woman needs to be put in her place and sent home to consider the consequences of her nasty attitude. Interestingly, she seen in a picture that is in another review posted a year ago. She has the customer service skills of a dead possum.
Atmosphere: 1
Service: 1
Eric Blanchard
This dunks has the freshest tasting coffee
Food: 5
Service: 5
AJ Noble
No public restroom, which is annoying because the only time I stop/buy something at dunkin is for their bathrooms on roadtrips.
Atmosphere: 1
Food: 1
Service: 1
Richard Hudson
Come on!!!! It's DUNKINS!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Croissant, Bacon Egg and Cheese, Egg and Cheese, Munchkins Donut Hole Treats
Shane Kieran
Always been good to me over many many years. The staff knows me very well. And are all very very friendly. Great Service Always ? My very favorite dunks to vist...
I ask for ice coffee 6 skim milk and 5 Carmel squarel they gave me cream and sugar i told them it's not mine i asked for what i wanted and they had bad attitude and started talking brizalin like if i didn't understand i told them that yes i did order skim milk and carmel not cream so they were surprised that i knew what there were saying the othere lady was nice and changed the order and gave it to me and said sorry about the order.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Muffins, Donuts
A D
This place is always super slow they have you wait over 20 minutes for any food item, and I had a horrible experience when I went there daily for almost a month and the customer service was the worst I’ve ever encountered in my life. Rude rude rude employees who barely speak English, and denied me hash browns when the lady at the register had already took my order it was 2 sandwiches and I had her scan my app for a deal that said free hash browns with purchase of sandwich. I waited and waited finally the sandwiches were done then when I asked about my hash browns they said I didn’t order that and didn’t pay for it when I said the lady at the register already scanned the deal it was free I don’t need to pay for it, the lady making food ignored me and kept making everyone else’s food instead, so I obviously was angry and impatient at that time and the lady who scanned my app even denied scanning it even after I showed her what she scanned she played dumb when she knows she scanned it. And the cameras will show she scanned it.Then when I’m explaining it to her she ignored me went to hand me the hash browns as I grabbed the bag she took it back to hen placed it on the counter instead. Don’t get me started on the customers who don’t mind their business making the situation even worse when she had no idea what was even going on. This whole experience was disgusting. And all those employees in the mornings should be replaced. They don’t know what they are doing and they move extremely slow, and when they mess up they blame the customer. It’s pathetic. I would have continued going there daily giving them business and my money, after today, I will never step foot in that place again, I will be calling corporate. Enjoy losing a lifetime customer. Along with everyone else I know/ talk to. I will advise everyone to go elsewhere and I will be letting everyone on social media know of this experience so they never have to go what I just went through. Oh and last but not least I waited so long for my food to be cold, and hash browns undercooked. This place is a disaster because of its employees. Didn’t the manager train their employees to know the customer is always right, in this case the customer was right and berated for it. This whole encounter triggered my anxiety and epilepsy and I will make sure corporate hears about this and hopefully their will be repercussions for their actions.
Stopped for coffee and breakfast and needed to use the restroom. A sign said, “Absolutely no restroom.” Very inhumane and inhospitable. How can you sell drinks and food and not allow people to wash their hands, etc.?
Atmosphere: 1
Food: 5
Service: 1
David Hanscom
Super clean and honorable.
Atmosphere: 5
Food: 5
Service: 5
Leidy Rodríguez
The person who is there at night between 7:46, Saturday, February 25, is a poorly educated person, he did not want to serve me before, he serves me very badly, he makes my coffee wrong when I ask him if he can change my coffee, he tells me no. and she returned my money, she is rude, she has no principle, it is a lack of respect to have people who have no education or ethics, she did not want to give me her man, he is terrible, he has already had several kisses, the place gave him a 0, bad food, bad staff, lack of education has no principles he did not want to attend to me I hope they take action on the matter
My coffee was right, and the bagels were fresh.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
I had the worst experience at this Dunkin’ Donuts location on January 11. The staff was incredibly rude and unprofessional. My order was completely messed up—they forgot to put some of my food in the bag, and when I pointed it out, they acted like it was my fault.
To make things worse, when I urgently asked to use the restroom, they refused and said it wasn’t available for public use. The staff showed zero understanding or compassion for my situation.
This is by far the worst Dunkin’ Donuts I’ve ever been to in Massachusetts. Terrible service, careless employees, and absolutely no customer care. Avoid this location at all costs!
Atmosphere: 1
Food: 1
Service: 1
Fast, Friendly,Very Helpful, Nice,Enjoyable,worth the trip.
Parking: Plenty of parking,no waiting,Friendly people & place,happy environment,always something for everyone's wants.Food& Drinks were prepared to your requests,NO complaints with orders.Enjoyed.
Atmosphere: 5
Food: 5
Service: 5
I really like this Dunkin’. Very good service, there are Brazilians there, which helps a lot for people who are customers and don't really know what to ask for. Girls, you are awesome!!! I really like it, I only buy from this store!!
Atmosphere: 5
Food: 5
Service: 5
They have the best coffee. Always fresh. Never burnt or old.
Atmosphere: 5
Food: 5
Service: 5
I really don’t like to write bad reviews. This experience was beyond “bad service” The woman who works here is a miserable person who clearly has no empathy. I have never wanted to see anyone lose their job, we all gotta eat, but this woman needs to be put in her place and sent home to consider the consequences of her nasty attitude. Interestingly, she seen in a picture that is in another review posted a year ago. She has the customer service skills of a dead possum.
Atmosphere: 1
Service: 1
This dunks has the freshest tasting coffee
Food: 5
Service: 5
No public restroom, which is annoying because the only time I stop/buy something at dunkin is for their bathrooms on roadtrips.
Atmosphere: 1
Food: 1
Service: 1
Come on!!!! It's DUNKINS!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Croissant, Bacon Egg and Cheese, Egg and Cheese, Munchkins Donut Hole Treats
Always been good to me over many many years. The staff knows me very well. And are all very very friendly. Great Service Always ? My very favorite dunks to vist...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese, Muffins, Croissant, Coolatta, Wake-Up Wrap - Bacon Egg and Cheese, Donuts, Munchkins Donut Hole Treats
Restaurantji Recommends
I ask for ice coffee 6 skim milk and 5 Carmel squarel they gave me cream and sugar i told them it's not mine i asked for what i wanted and they had bad attitude and started talking brizalin like if i didn't understand i told them that yes i did order skim milk and carmel not cream so they were surprised that i knew what there were saying the othere lady was nice and changed the order and gave it to me and said sorry about the order.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Muffins, Donuts
This place is always super slow they have you wait over 20 minutes for any food item, and I had a horrible experience when I went there daily for almost a month and the customer service was the worst I’ve ever encountered in my life. Rude rude rude employees who barely speak English, and denied me hash browns when the lady at the register had already took my order it was 2 sandwiches and I had her scan my app for a deal that said free hash browns with purchase of sandwich. I waited and waited finally the sandwiches were done then when I asked about my hash browns they said I didn’t order that and didn’t pay for it when I said the lady at the register already scanned the deal it was free I don’t need to pay for it, the lady making food ignored me and kept making everyone else’s food instead, so I obviously was angry and impatient at that time and the lady who scanned my app even denied scanning it even after I showed her what she scanned she played dumb when she knows she scanned it. And the cameras will show she scanned it.Then when I’m explaining it to her she ignored me went to hand me the hash browns as I grabbed the bag she took it back to hen placed it on the counter instead. Don’t get me started on the customers who don’t mind their business making the situation even worse when she had no idea what was even going on. This whole experience was disgusting. And all those employees in the mornings should be replaced. They don’t know what they are doing and they move extremely slow, and when they mess up they blame the customer. It’s pathetic. I would have continued going there daily giving them business and my money, after today, I will never step foot in that place again, I will be calling corporate. Enjoy losing a lifetime customer. Along with everyone else I know/ talk to. I will advise everyone to go elsewhere and I will be letting everyone on social media know of this experience so they never have to go what I just went through. Oh and last but not least I waited so long for my food to be cold, and hash browns undercooked. This place is a disaster because of its employees. Didn’t the manager train their employees to know the customer is always right, in this case the customer was right and berated for it. This whole encounter triggered my anxiety and epilepsy and I will make sure corporate hears about this and hopefully their will be repercussions for their actions.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hash Browns, Sourdough Breakfast Sandwich
Stopped for coffee and breakfast and needed to use the restroom. A sign said, “Absolutely no restroom.” Very inhumane and inhospitable. How can you sell drinks and food and not allow people to wash their hands, etc.?
Atmosphere: 1
Food: 5
Service: 1
Super clean and honorable.
Atmosphere: 5
Food: 5
Service: 5
The person who is there at night between 7:46, Saturday, February 25, is a poorly educated person, he did not want to serve me before, he serves me very badly, he makes my coffee wrong when I ask him if he can change my coffee, he tells me no. and she returned my money, she is rude, she has no principle, it is a lack of respect to have people who have no education or ethics, she did not want to give me her man, he is terrible, he has already had several kisses, the place gave him a 0, bad food, bad staff, lack of education has no principles he did not want to attend to me I hope they take action on the matter
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