Dunkin'

162 Washington St, Peabody
(978) 854-5611

Recent Reviews

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Anne Merchant

Some of the most horrid coffee I have ever tasted. No matter what time you go the coffee is burnt and you could break a window with the muffins. The morning drive thru customer service is some of the worst I have ever experienced. The younger kids in the afternoon at least say Thank you back and smile. I don't know how this one has stayed open, from top to bottom one of the worst.

Atmosphere: 1

Food: 1

Service: 1

Sarah Williams

Twice recently I have been to this location in the afternoon. Same team of two. Let me saw what is good. The young man working. He is kind and I feel sorry for him as he has to work with this THING. First time most recently he took my order, no one in the lot, no one in the drive thru. I ordered two drinks, less ice more sparkling water. Shouldn’t be hard. She was mumbling nonsense and neither request was honored. Whatever, they only charged for the sparkling water. Maybe she is having a bad day. I tipped a buck because that’s what I had. Today, my fifteen year olds daughter ordered on the app. One drink. Medium strawberry dragonfruit refresher. We were three minutes away. She didn’t approach the counter, she waited, was looking at her phone, the nice young man asked if one of the orders was for her, and she said they could take their time she wasn’t in a rush. The THING came from out back to berate her for “needing more time”. Again. No one in drive thru, they had two orders for ONE DRINK each, and my daughter said she didn’t mind waiting. This lady is miserable. I went in and tipped five bucks, apologized to the young man for having to work with her, as he probably makes very low tips working with someone like her. Something needs to change. She needs a vacation, at least a month where she can go to a relaxation retreat and not team out fifteen year old kids who point blank said they weren’t in a rush and to take your time. What the actual heck? I will NOT be returning to that location if she is working there.

Atmosphere: 1

Food: 5

Service: 1

Luisa Capasso

Where is Dunkin’ Donuts have ever been to the Staff that works? There are very lazy. You asked them to make a bagel with butter and cream cheese on it. What do they do? They just throw a bagel with some butter on the side no cream cheese. No nothing horrible Service. They don’t even pay attention to you when you speak to them. They’re too busy with their conversations. I will never go back to this Dunkin’ Donuts again never!

Food: 1

Beto

⭐️⭐️⭐️⭐️⭐️
Always a great stop! The coffee is fresh, food comes out quick, and the service is friendly. The place is clean and has a nice atmosphere — perfect for a quick breakfast or coffee break.

Atmosphere: 5

Food: 5

Service: 5

Jesus Padilla

Lets get this place to close down buch of Phone is working there.

Joey

Should be a 3.5. DO NOT ENTER THE DRIVE THRU! The design is atrocious and I've seen multiple cars leave the drive thru with scratches due to how tight it is. Its so tight they have to have a sign saying they arent responsible for any damages. Other than that its eh.

Atmosphere: 3

Food: 5

Service: 3

Carol Hernandez Hernandez

Excellent service very nice people

Sofia Donatelli

A Dunkin with a sit in dining area and no bathroom for public use. If you’re working on the road and want to grab a bite and use the restroom- go elsewhere.

Atmosphere: 1

Sam Thomas

rude employee works there. Older lady. Ill go to a different place now.

Atmosphere: 1

Food: 1

Service: 1

Mike Camille

The only Dunks that refuses to put butter on a bagel. My mind is blown.

Viviane Jones-Foradas

PoopBurnt my bagel and didn’t put cream cheese on it

corey medeiros

Is it common practice not to acknowledge a customer at the drive-through window? Just put your hand out for payment and say not one word? I don’t know why I continue to come to this location.

Atmosphere: 1

Food: 5

Service: 1

Claude Couto

Great

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Muffins, Bacon Egg and Cheese

Neftali Guzman

Very bad actitud from the men cashiers on the drive struts This person makes a great influence in the work area that is not positive for those who are going to start new or those who already have experience in this job is very unpleasant the attitude of this person the cashier man of the drive strue since I work with people every day and I in my work team I do not want a person with these attitudes I DO NOT RECOMMEND THAT I GO TO THIS DOUNKIN DONUTS WITH AN EMPLOYEE LIKE THIS.

Atmosphere: 1

Food: 1

Service: 1

oscar funez

Ridiculous place, they don't have tables or chairs.
That says that because of the covid damn it

Atmosphere: 1

Food: 1

Service: 1

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