Dunkin'
480 W Housatonic St, Pittsfield
(413) 442-1780
Recent Reviews
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Horrible costumer service
Atmosphere: 1
Food: 1
Service: 1
Wait in line 10 minutes only to be told this is the last customer where closing the lobby!!! Only because they can’t keep up !
Atmosphere: 1
Service: 1
If there's no other coffee around then it'll do
Atmosphere: 2
Food: 2
Service: 2
Always the best coffee with great service.
Atmosphere: 5
Food: 5
Service: 5
I’ve never had the simplest order get messed up so many times and have the most strange interactions in a drive thru at any other Dunkins except this one. I get in line and say “medium hot French vanilla cream no sugar”, they repeat gibberish back to me. I slow down and repeat my order again “medium hot French vanilla cream no sugar”. They repeat back “with milk?” So I say again “medium hot French vanilla cream no sugar”. They responded the amount I owe. I pull up to pay at the next window. The girl hands me some iced lemon Frappuccino with milk. I look at her and say “nope” “medium hot French vanilla cream no sugar”. She says “oh ok yup the medium hot”. I pay, she hands me my coffee, and I drive off. I take a sip, it’s a medium hot Carmel macchiato. I just wanted my medium hot French vanilla cream no sugar.
Atmosphere: 4
Food: 2
Service: 2
I ordered two coffees one black and one with three sugars and light unfortunately I should have checked my coffee before I went out because no cream was ever added
The best one in the area
Atmosphere: 5
Food: 5
Service: 5
Unfortunately, a little wait is due to numerous customers/cars ahead of me, otherwise fast service. Food was as to order and tasty.
Atmosphere: 3
Food: 5
Service: 5
They need good management asap . At cashier didn’t know anything.
Atmosphere: 1
Food: 1
Service: 1
Just ok
Parking: Nope
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Dunkin' Refreshers
Restaurantji Recommends
I used to visit DD daily even after working at several locations but I've gotten a uncooked muffin just straight dough and also my last coffee was like a dirty water... I always have gotten great products from our local DD but the last few months have been a real eye opener for me, the app didn't even respond either after I told them about raw uncooked muffin !!!!!!!!!
Dietary restrictions: Don't eat this food unless inspected and I mean thoroughly!!
Atmosphere: 4
Food: 3
Service: 5
Totally disgusting the fact there is 5 people working, but yet the sign says on counter... drive thru only..no counter service....so the truck drivers get screwed.... LAZY!
Atmosphere: 1
Service: 1
Always closes early. Every night they close their hot food earlier and earlier. Last night it was an hour early , tonight it was 2 hours early. How can the employees just decide they don’t want to cook anymore. Definitely needs better supervision
Atmosphere: 1
Food: 1
Service: 1
Was on able to get drinks because mechine was down again must order from app.because register is always close
Atmosphere: 4
Food: 5
Service: 5
Totally disgusting the fact there is 5 people working, but yet the sign says on counter... drive thru only..no counter service....so the truck drivers get screwed.... LAZY!
Atmosphere: 1
Service: 1
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