It seems as though the manager enjoys yelling at her fellow employees, which - is suspect - is part of the reason they're always short-staffed.
I've waited 15 minutes for an iced coffee and breakfast sandwich, I've pre-ordered coffees and sandwiches 20 minutes in advance and I often still have to wait for my order to be made.
George R
I've been there twice this year, and unfortunately it has been the dirtiest and slowest DD I've visited in Massachusetts. That's too bad because they have such an excellent view and could probably do much better if they were cleaner.
Frank Wilusz
Over priced under staffed
Megan Dopson
I do not like ordering ahead of time (10 miles drive) only to get there to nicely wait another 10 minutes for my food only to have a rude work rudely yell at another worker for trying to make my mobile food order for me before the one car who just drove up in the drive through. What's the point in ordering ahead if I have to still wait for my order and deal with workers being horribly rude?
Hayley Gibbs
Placed a mobile order and my husband went inside to wait for it. After 20 minutes (it was not busy), he finally asked if his order was being made to which they told him “oh we don’t have sausage”. Instead of asking him what he was waiting for and then telling him that, they let him stand there that long until he had to ask himself.
Chuck D. Wright
DUNKIN DONUTS WILL BE A STAPLE IN MASSACHUSETTS! FORGET Starbucks!
Kathy Burgess
Close to my home, but sad to say, I can usually drive out of town to another of their locations and get served much quicker than their drive thru line moves. This mornings wait was ridiculous and there was only 3 cars ahead of me, it shouldn't take 15 minutes to get to window. Several cars behind me pulled out of line and left.
Atmosphere: 1
Food: 2
Service: 1
Mark Kemper
Vegetarian options: A few small options.
Parking: Small lot but parking is really not a problem.
Kid-friendliness: Great for kids.
Atmosphere: 3
Food: 4
Service: 4
Lori Cormier
The drive threw was quick.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Bagel with Cream Cheese Nailed It
Paul Surprenant
A very rude young lady at the counter inside... She asked what I would like and I said two donuts while in the middle of telling her my order she interrupted me by telling me the cost without listening to my order and then said the wrong order back to me I repeated the order a second time and while getting the donuts she asked me a third time with the wrong order (again) so I repeated for a third time so after she selected the first donut she headed into the back and I said that they're right there on the bottom row and she proceeded to say I didn't have to be so rude... If she would have listened the first time she would have heard it correctly... Then for her to say I was rude was just ridiculous... I used to stop at this Dunkin all the time but not anymore... This was Monday 10/14/24 at about 9:25 am ... I work for a company that has hundreds of employees and I will share this experience with them and be sure to tell them not to use this Dunkin ever again...
Door was locked 25mins before they closed. Big hours sign for lobby and drive thru. Both should have been open. Here out of town and have long trip and needed bathroom with my 2 kids and coffee....not happy
Atmosphere: 2
Food: 1
Service: 1
Orhan Baba
You can watch the great lake view while eat something and drinking coffee here. Nice location.
Atmosphere: 5
Food: 5
Service: 5
Neal Brassard
This is a older location. Only had donuts the morning I had stopped. The coffee was correct and fast.
Came in to dunkin, place was disgusting, countertop was sticky, like it need a good wipe down. Women's bathroom, there was soap all over floor. Workers standing around taking.
It seems as though the manager enjoys yelling at her fellow employees, which - is suspect - is part of the reason they're always short-staffed.
I've waited 15 minutes for an iced coffee and breakfast sandwich, I've pre-ordered coffees and sandwiches 20 minutes in advance and I often still have to wait for my order to be made.
I've been there twice this year, and unfortunately it has been the dirtiest and slowest DD I've visited in Massachusetts. That's too bad because they have such an excellent view and could probably do much better if they were cleaner.
Over priced under staffed
I do not like ordering ahead of time (10 miles drive) only to get there to nicely wait another 10 minutes for my food only to have a rude work rudely yell at another worker for trying to make my mobile food order for me before the one car who just drove up in the drive through. What's the point in ordering ahead if I have to still wait for my order and deal with workers being horribly rude?
Placed a mobile order and my husband went inside to wait for it. After 20 minutes (it was not busy), he finally asked if his order was being made to which they told him “oh we don’t have sausage”. Instead of asking him what he was waiting for and then telling him that, they let him stand there that long until he had to ask himself.
DUNKIN DONUTS WILL BE A STAPLE IN MASSACHUSETTS! FORGET Starbucks!
Close to my home, but sad to say, I can usually drive out of town to another of their locations and get served much quicker than their drive thru line moves. This mornings wait was ridiculous and there was only 3 cars ahead of me, it shouldn't take 15 minutes to get to window. Several cars behind me pulled out of line and left.
Atmosphere: 1
Food: 2
Service: 1
Vegetarian options: A few small options.
Parking: Small lot but parking is really not a problem.
Kid-friendliness: Great for kids.
Atmosphere: 3
Food: 4
Service: 4
The drive threw was quick.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Bagel with Cream Cheese Nailed It
A very rude young lady at the counter inside...
She asked what I would like and I said two donuts while in the middle of telling her my order she interrupted me by telling me the cost without listening to my order and then said the wrong order back to me I repeated the order a second time and while getting the donuts she asked me a third time with the wrong order (again) so I repeated for a third time so after she selected the first donut she headed into the back and I said that they're right there on the bottom row and she proceeded to say I didn't have to be so rude...
If she would have listened the first time she would have heard it correctly...
Then for her to say I was rude was just ridiculous...
I used to stop at this Dunkin all the time but not anymore...
This was Monday 10/14/24 at about 9:25 am ...
I work for a company that has hundreds of employees and I will share this experience with them and be sure to tell them not to use this Dunkin ever again...
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
Door was locked 25mins before they closed. Big hours sign for lobby and drive thru. Both should have been open. Here out of town and have long trip and needed bathroom with my 2 kids and coffee....not happy
Atmosphere: 2
Food: 1
Service: 1
You can watch the great lake view while eat something and drinking coffee here. Nice location.
Atmosphere: 5
Food: 5
Service: 5
This is a older location. Only had donuts the morning I had stopped. The coffee was correct and fast.
Atmosphere: 3
Food: 3
Service: 4
Great service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel with Cream Cheese Nailed It, Coffee Roll, Iced Latte
Came in to dunkin, place was disgusting, countertop was sticky, like it need a good wipe down. Women's bathroom, there was soap all over floor. Workers standing around taking.
Atmosphere: 1
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