The dinner menu here is interesting, thoughtfully prepared and presented, and very tasty. We've enjoyed everything we had here from mixed drinks to main courses to dessert. It's difficult to avoid spending over $100 on a meal for two, but for us the food is generally worth the price and certainly a cut above many other eateries in Pittsfield.The service, unfortunately, does not rise to the same level of professionalism as the cuisine. As far as we can tell this is a training and staffing issue that is tragically common in the Berkshires.Our latest visit was so frustrating I tried to gently coach our server, who was clearly not familiar or experienced with waiting tables or food -- let alone this restaurant's menu -- but the coaching was of little use. Despite there being only a handful of folks in the restaurant and two servers, diners sat around waiting a for their water, waiting to order, waiting for their meals and checks...all for a painfully long time.Our drinks never appeared (I had to fetch them from the bar myself, where they had been sitting for some fifteen minutes), our main course arrived lukewarm, our water glasses remained perpetually empty (until I again went to the bar to have them refilled myself), and no one ever checked on us...not even once.It was an unusually bad experience.So do go for the excellent food. That is terrifically worth it. But prepare to be extra patient with untrained staff who seem to hide out-of-sight most of the time and who really don't understand the basics of customer service. If the service were even vaguely competent at Hotel on North, this would be a five-star review. Again, though, perhaps they can't be faulted for a persisting lack of workers in the Berkshire hospitality industry.
Carla Odiaga
Everything was just great... the large room with high ceilings, excellent beds, friendly service, nice restaurant and other cozy lounging spots with comfy furniture... The location is also good, on the main street in an historic Berkshires town. I'd go back in a heartbeat.
Lisa Briggs DeTulio
Love this hotel! So unique.
TrixieHV
The restaurant, under the current management is very disappointing. The extremely brightly lit dining room provides the ambiance of an airport waiting area. My burger was not done to order, was tasteless and the fires were not seasoned at all. My husband’s fish taco was equally tasteless with a lack of any seasoning and the flour tortillas crumbled when picked up. Salt and vinegar fries were not salted or vinegary. We are local and would love to see a great dining experience in this space.
Carolyn B
Stayed at Hotel. Food here was fantastic. Lots to choose from. Tasty. And a good price. See picture.
Kristin Messina Abbate
Loved this special hotel!! Can’t wait to come back.
SkyKingBoston
We were overnight hotel guests at the adjacent Hotel on North. The hotel previously owned and operated the restaurant but when the restaurant re-opened after the height of the pandemic, it opened under a new name and management. The restaurant owners and managers operate at least one other property, and definitely know what they're doing, but I suspect finer dining in downtown Pittsfield remains a challenge, especially mid-winter during what is hopefully the tail end of the pandemic. The restaurant was only 20% full early this evening, but we all arrived about the same time and as a result caught them slightly short-staffed. Anyway, it all worked out because we weren't in a hurry, and because the staff was so friendly. The food was inspiring, well prepared, and delicious. We shared a charcuterie platter to start, my daughter enjoyed a vegetarian hash while I enjoyed the magnificent pork chop, and we finished with a shared dessert that seemed to be prepared in-house. My only complaint was with my cocktail. For a restaurant with a nicely curated cocktail menu, the drink was poorly prepared. Crushed ice and even worse, grenadine syrup, have no place in a Manhattan (on the rocks). Even worse, with no warning until I paid the bill, my Manhattan, which I ordered with Knob Creek spirit, cost $22, including $10 for the Knob Creek surcharge. I've had my share of Manhattans in expensive cities (i.e. London, New York, Boston, San Francisco, etc.) and have never encountered a ten dollar surcharge before. The rest of my life, at least for a while, I'll be able to claim the most expensive cocktail I ever enjoyed was right here in Pittsfield. OK, so the Manhattan incident didn't even come close to ruining what was otherwise a great meal and experience. Berkshire Palate is highly recommended, and it's likely that I'll return.
Donna Lynne
Bad experience! They did not have a room for us after we confirmed for my sons wedding.
Claudia Ossa Paradise
Gorgeous hotel and impeccably clean. Would definitely stay here again and look forward to returning when the restaurant opens again.
Stephanie H
The food and service were fantastic. I came back a second day to have a couple of dishes again. Loved the drinks, they were subtle and delicious. The atmosphere was laidback and private. Covid care looked on point
Absolutely loved this hotel! So unique and the decor is lovely. Super clean and felt very safe during these times. Front desk staff was so helpful and accommodating when we needed something. We had drinks, dessert and apps at Eat on North, and it was all delicious. Highly recommend staying here! Also highly recommend the Mexican restaurant, Titos, down the block for the days Eat on North is closed. Best Mexican food!
laurasC4191RJ
We had drinks and an app, and the bartender, Tyler, was fabulous! He was friendly, attentive, and made a delicious spicy margarita! Highly recommend the restaurant/bar for delicious drinks and fabulous service!
jabeiter
Good Afternoon LaurasC4191RJ, WE AGREE! Tyler is a fantastic addition to the Hotel on North team. I am so happy you enjoyed your experience with us. We pride ourselves on "delicious drinks and fabulous service"!! Thank you again, Daniel Zimmer General Manager
JessicaS
For covid outdoor eating the space is spacious and service totally fine. This particular food truck was not that great (although the people who worked there are incredibly kind and friendly).
The dinner menu here is interesting, thoughtfully prepared and presented, and very tasty. We've enjoyed everything we had here from mixed drinks to main courses to dessert. It's difficult to avoid spending over $100 on a meal for two, but for us the food is generally worth the price and certainly a cut above many other eateries in Pittsfield.The service, unfortunately, does not rise to the same level of professionalism as the cuisine. As far as we can tell this is a training and staffing issue that is tragically common in the Berkshires.Our latest visit was so frustrating I tried to gently coach our server, who was clearly not familiar or experienced with waiting tables or food -- let alone this restaurant's menu -- but the coaching was of little use. Despite there being only a handful of folks in the restaurant and two servers, diners sat around waiting a for their water, waiting to order, waiting for their meals and checks...all for a painfully long time.Our drinks never appeared (I had to fetch them from the bar myself, where they had been sitting for some fifteen minutes), our main course arrived lukewarm, our water glasses remained perpetually empty (until I again went to the bar to have them refilled myself), and no one ever checked on us...not even once.It was an unusually bad experience.So do go for the excellent food. That is terrifically worth it. But prepare to be extra patient with untrained staff who seem to hide out-of-sight most of the time and who really don't understand the basics of customer service. If the service were even vaguely competent at Hotel on North, this would be a five-star review. Again, though, perhaps they can't be faulted for a persisting lack of workers in the Berkshire hospitality industry.
Everything was just great... the large room with high ceilings, excellent beds, friendly service, nice restaurant and other cozy lounging spots with comfy furniture... The location is also good, on the main street in an historic Berkshires town. I'd go back in a heartbeat.
Love this hotel! So unique.
The restaurant, under the current management is very disappointing. The extremely brightly lit dining room provides the ambiance of an airport waiting area. My burger was not done to order, was tasteless and the fires were not seasoned at all. My husband’s fish taco was equally tasteless with a lack of any seasoning and the flour tortillas crumbled when picked up. Salt and vinegar fries were not salted or vinegary. We are local and would love to see a great dining experience in this space.
Stayed at Hotel. Food here was fantastic. Lots to choose from. Tasty. And a good price. See picture.
Loved this special hotel!! Can’t wait to come back.
We were overnight hotel guests at the adjacent Hotel on North. The hotel previously owned and operated the restaurant but when the restaurant re-opened after the height of the pandemic, it opened under a new name and management. The restaurant owners and managers operate at least one other property, and definitely know what they're doing, but I suspect finer dining in downtown Pittsfield remains a challenge, especially mid-winter during what is hopefully the tail end of the pandemic. The restaurant was only 20% full early this evening, but we all arrived about the same time and as a result caught them slightly short-staffed. Anyway, it all worked out because we weren't in a hurry, and because the staff was so friendly. The food was inspiring, well prepared, and delicious. We shared a charcuterie platter to start, my daughter enjoyed a vegetarian hash while I enjoyed the magnificent pork chop, and we finished with a shared dessert that seemed to be prepared in-house. My only complaint was with my cocktail. For a restaurant with a nicely curated cocktail menu, the drink was poorly prepared. Crushed ice and even worse, grenadine syrup, have no place in a Manhattan (on the rocks). Even worse, with no warning until I paid the bill, my Manhattan, which I ordered with Knob Creek spirit, cost $22, including $10 for the Knob Creek surcharge. I've had my share of Manhattans in expensive cities (i.e. London, New York, Boston, San Francisco, etc.) and have never encountered a ten dollar surcharge before. The rest of my life, at least for a while, I'll be able to claim the most expensive cocktail I ever enjoyed was right here in Pittsfield. OK, so the Manhattan incident didn't even come close to ruining what was otherwise a great meal and experience. Berkshire Palate is highly recommended, and it's likely that I'll return.
Bad experience! They did not have a room for us after we confirmed for my sons wedding.
Gorgeous hotel and impeccably clean. Would definitely stay here again and look forward to returning when the restaurant opens again.
The food and service were fantastic. I came back a second day to have a couple of dishes again. Loved the drinks, they were subtle and delicious. The atmosphere was laidback and private. Covid care looked on point
Restaurantji Recommends
Great food and specialty cocktails.
Absolutely loved this hotel! So unique and the decor is lovely. Super clean and felt very safe during these times. Front desk staff was so helpful and accommodating when we needed something. We had drinks, dessert and apps at Eat on North, and it was all delicious. Highly recommend staying here! Also highly recommend the Mexican restaurant, Titos, down the block for the days Eat on North is closed. Best Mexican food!
We had drinks and an app, and the bartender, Tyler, was fabulous! He was friendly, attentive, and made a delicious spicy margarita! Highly recommend the restaurant/bar for delicious drinks and fabulous service!
Good Afternoon LaurasC4191RJ, WE AGREE! Tyler is a fantastic addition to the Hotel on North team. I am so happy you enjoyed your experience with us. We pride ourselves on "delicious drinks and fabulous service"!! Thank you again, Daniel Zimmer General Manager
For covid outdoor eating the space is spacious and service totally fine. This particular food truck was not that great (although the people who worked there are incredibly kind and friendly).
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