This was our first time ordering anything from this franchise. We ordered through the in-store token, got 2 hot lattes with caramel and 2 signature egg sandwiches with sweetened bacon (or something like that). The order total was 18.46. It was made super fast, 100% right and we loved everything! Definitely coming back for more.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese
Noel Avenelle
Always something wrong every time we go. Today they wouldnt even answer the speaker to get our order. Avoid.
Atmosphere: 2
Food: 3
Service: 2
maryalice quinn
i literally read from their menu and ordered 2 turkey sausage, egg and cheese sandwiches and when i received my order had 2 egg tacos. Said what is this? They said turkey egg and cheese on tortilla. I said i didn’t order a taco. I read from the menu and the photo featured with that is NOT a taco. They said my order said egg wrap and I should have corrected that on the order screen, so since i didn’t I HAVE TO PAY EXTRA to get what i ordered. I said WHAT??! I’ve already paid for it and it hasn’t been provided and in what world is it my responsibility to double check THEIR work?? And then I asked them to identify the donut in my bag, which they said chocolate glazed. Yep, my order said chocolate frosted, does anyone in there know the difference? Maybe that’s why i ended up with an egg taco instead of an egg sandwich. Donuts were stale anyway and it was only 9am. Hey state road dunkin - stop trying to charge your customers twice for YOUR order mistakes and save yourself the money by training your people!!!
Chris Le
Have been here weekly and have always had a pleasant experience with the staff. Thank
Atmosphere: 5
Food: 5
Service: 5
WhitePaperKat
They somehow managed to screw up my order no matter what I do and they won't take any of the coupons that I get but yet they'll take other people's coupons What the hell did I ever do to them
Lily LaVoie
Frequently out of items, poor coffee, always charge for add-ons that they then refuse to provide, just take an extra 10 minutes and avoid this place when possible
Mr. Guy
Always have maple donuts
Nick Korbel
Inexplicably slow, usually wrong, or cold when it should be hot, or hot when it should be cold. There's a Marylou's next door, go there instead.
Msmg E.
The service here is always so friendly. It's a very busy location, (esp. during the summer) but they are always so patient. Plus, I have to get decaf coffee is nice and strong. (At Most places it tastes like coffee water). I don't usually review fast food places, but I wanted to give them credit. they do a great job.
Natalie S.
i'm so pissed. there's no reason i should leave FIFTEEN minutes early to get a coffee with some time to spare but instead I was LATE to work because they were refusing to take orders in the drive thru. It's the morning, the shift you should be most prepared for.
Regardless of what you order and pay for the employees of this store consistently get it wrong‼️ Maybe they should spend less time on their cell phones⁉️ Can we say UNSANITARY⁉️ Cause they certainly are NOT removing gloves, washing their hands and putting fresh gloves on… Unless as a customer you see said behavior and actually have to ask them to take those steps‼️ I think we all know or have an idea on how much time ppl spend in the bathroom with their phones⁉️ Bad sanitary habits lead to worse, intestinal infections like HepA‼️ Every time we order a toasted bagel or toasted bagel sandwich it never is‼️ They just barely warm it in a microwave or some other method other than toasting it‼️Order and pay for an extra espresso shot, it will almost NEVER make it in the cup‼️ #FACTS my last 2 orders same java every time med iced caramel latte w/ an extra espresso shot, not only were they missing the extra shot they didn’t bother to put the caramel drizzle‼️‼️What they didn’t forget. What they NEVER forget is to up charge us‼️ They also seem to have a hard time distinguishing American from Cheddar cheese. It’s not rocket science Dunkin’ even uses yellow for american and white for cheddar‼️ If they are not sure then idk maybe ask the customer to clarify⁉️ A few times they just put a slice of both‼️ This Dunkin’ is in my neighborhood so as I write this review I want to be clear in saying these are CONSISTENT issues with this store‼️ I am a believer that if no one speaks up there can never be corrective action. As I read other reviews it seems clear that management is aware of issues with this store and there is still a problem. They need to retrain its employees or clean house and hire folks who actually want to work for the paychecks they earn… Many businesses consider it stealing when employees collect their wages yet fail to do their jobs. When contacting the store directly they were quick to blame me for ordering wrong on the app, yet I made it clear I don’t use the app we order at the counter or drive thru every time. Makes me wonder how many times folks complain about incorrect orders and they blame it on the customer rather than paying attention to the job they were hired to do⁉️
D P
Horrible location. This place often won't have the food or drink you ordered. Then, refuse your refund and tell you to "go online for that." If you want anything to eat or drink, don't waste your time or money on this dunkin donuts. Complete nonsense.
Food: 1
Service: 1
jeremy deitsch
Horribly run dunkins. Never have anything and super slow.
Hannah C.
I saw other reviews were low so I was skeptical, but I had a great experience! The employees were so nice, the location was clean & easy to get to. We got an iced coffee that was made perfectly, a donut and some stuffed bagel bites. Great location!
Black Cummins
Check ur order before you leave honestly there’s not a better dunkin than exit 6. Every other location in this town blows. Unfortunately, every other location never fails to upset.
This was our first time ordering anything from this franchise. We ordered through the in-store token, got 2 hot lattes with caramel and 2 signature egg sandwiches with sweetened bacon (or something like that). The order total was 18.46. It was made super fast, 100% right and we loved everything! Definitely coming back for more.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese
Always something wrong every time we go. Today they wouldnt even answer the speaker to get our order. Avoid.
Atmosphere: 2
Food: 3
Service: 2
i literally read from their menu and ordered 2 turkey sausage, egg and cheese sandwiches and when i received my order had 2 egg tacos. Said what is this? They said turkey egg and cheese on tortilla. I said i didn’t order a taco. I read from the menu and the photo featured with that is NOT a taco. They said my order said egg wrap and I should have corrected that on the order screen, so since i didn’t I HAVE TO PAY EXTRA to get what i ordered. I said WHAT??! I’ve already paid for it and it hasn’t been provided and in what world is it my responsibility to double check THEIR work?? And then I asked them to identify the donut in my bag, which they said chocolate glazed. Yep, my order said chocolate frosted, does anyone in there know the difference? Maybe that’s why i ended up with an egg taco instead of an egg sandwich. Donuts were stale anyway and it was only 9am. Hey state road dunkin - stop trying to charge your customers twice for YOUR order mistakes and save yourself the money by training your people!!!
Have been here weekly and have always had a pleasant experience with the staff. Thank
Atmosphere: 5
Food: 5
Service: 5
They somehow managed to screw up my order no matter what I do and they won't take any of the coupons that I get but yet they'll take other people's coupons What the hell did I ever do to them
Frequently out of items, poor coffee, always charge for add-ons that they then refuse to provide, just take an extra 10 minutes and avoid this place when possible
Always have maple donuts
Inexplicably slow, usually wrong, or cold when it should be hot, or hot when it should be cold. There's a Marylou's next door, go there instead.
The service here is always so friendly. It's a very busy location, (esp. during the summer) but they are always so patient. Plus, I have to get decaf coffee is nice and strong. (At Most places it tastes like coffee water). I don't usually review fast food places, but I wanted to give them credit. they do a great job.
i'm so pissed. there's no reason i should leave FIFTEEN minutes early to get a coffee with some time to spare but instead I was LATE to work because they were refusing to take orders in the drive thru. It's the morning, the shift you should be most prepared for.
Restaurantji Recommends
Regardless of what you order and pay for the employees of this store consistently get it wrong‼️ Maybe they should spend less time on their cell phones⁉️ Can we say UNSANITARY⁉️ Cause they certainly are NOT removing gloves, washing their hands and putting fresh gloves on… Unless as a customer you see said behavior and actually have to ask them to take those steps‼️ I think we all know or have an idea on how much time ppl spend in the bathroom with their phones⁉️ Bad sanitary habits lead to worse, intestinal infections like HepA‼️ Every time we order a toasted bagel or toasted bagel sandwich it never is‼️ They just barely warm it in a microwave or some other method other than toasting it‼️Order and pay for an extra espresso shot, it will almost NEVER make it in the cup‼️ #FACTS my last 2 orders same java every time med iced caramel latte w/ an extra espresso shot, not only were they missing the extra shot they didn’t bother to put the caramel drizzle‼️‼️What they didn’t forget. What they NEVER forget is to up charge us‼️ They also seem to have a hard time distinguishing American from Cheddar cheese. It’s not rocket science Dunkin’ even uses yellow for american and white for cheddar‼️ If they are not sure then idk maybe ask the customer to clarify⁉️ A few times they just put a slice of both‼️ This Dunkin’ is in my neighborhood so as I write this review I want to be clear in saying these are CONSISTENT issues with this store‼️ I am a believer that if no one speaks up there can never be corrective action. As I read other reviews it seems clear that management is aware of issues with this store and there is still a problem. They need to retrain its employees or clean house and hire folks who actually want to work for the paychecks they earn… Many businesses consider it stealing when employees collect their wages yet fail to do their jobs. When contacting the store directly they were quick to blame me for ordering wrong on the app, yet I made it clear I don’t use the app we order at the counter or drive thru every time. Makes me wonder how many times folks complain about incorrect orders and they blame it on the customer rather than paying attention to the job they were hired to do⁉️
Horrible location. This place often won't have the food or drink you ordered. Then, refuse your refund and tell you to "go online for that." If you want anything to eat or drink, don't waste your time or money on this dunkin donuts. Complete nonsense.
Food: 1
Service: 1
Horribly run dunkins. Never have anything and super slow.
I saw other reviews were low so I was skeptical, but I had a great experience! The employees were so nice, the location was clean & easy to get to. We got an iced coffee that was made perfectly, a donut and some stuffed bagel bites. Great location!
Check ur order before you leave honestly there’s not a better dunkin than exit 6. Every other location in this town blows. Unfortunately, every other location never fails to upset.