My family of 4 visited last night and was told that they were only doing online orders. My family went outside to place an order. While outside another customer went outside and was served without having to do an online order. This is bad business and I don’t understand why my family had to go outside and do an online order and the others didn’t. Management needs to pay more attention to their employees. My family will never visit again.
Atmosphere: 1
Food: 4
Service: 1
Annie Conlon
super dirty & forgot my vinaigrette
Atmosphere: 2
Food: 2
Service: 1
Jason Wang
They keep getting my orders wrong! Its happened to me twice. They gave me someone else’s order with dairy in it (couldn’t eat it because I’m lactose intolerant) Worse, it’s impossible to get a refund if you order through the app.
Their chat bot pepper just refuses to issue refunds and gives vouchers instead and won’t connect you to a real person. The in store manager cant do anything to resolve app orders and i tried calling their number and email and no help either! Still haven’t gotten a refund for either order. Gonna have to start credit card disputes to get my money back.
If you want your order to be right, order in person.
Me personally? I’ve decided to give up on chipotle (at least for this specific location), will look elsewhere for take out. What a shame
Food: 3
Service: 1
Brian Celestine
My recent Chipotle experience was disappointing. The service counter was messy, and the employee preparing the food seemed careless about cross-contamination, with ingredients like tomatoes and cheese ending up in dishes where they didn't belong. My own burrito unfortunately contained two chunks of tomato when I hadn't ordered any. The burrito itself was hard and flaky, suggesting it had been sitting out for a while and was stale. I tried to eat it in my car since the dining room was closed (I'm unsure why), but it was so unappetizing I only managed a couple of bites before throwing it away. While this visit was definitely subpar, I'm hoping it was an isolated incident, perhaps due to the late hour (after 10 pm). I plan to give this Chipotle another chance and will update my review after my next visit.
Atmosphere: 1
Food: 1
Service: 1
Brendan Hassan
Opening times posted on their door and on their website are inaccurate. Don't waste people's time by providing false opening times
Atmosphere: 1
Service: 1
Costa Karellas
Formerly well-managed it’s unbelievable how far this place has gone down the drain. We come here often and they are consistently out of veggies or meat. I was just told at 5pm they won’t be making anymore veggies for the REST of the night. Instead I got a salad and at the register they decided to tell me AFTER I ordered that they were out of salad dressing. Never enough chips or they’re stale. Congratulations to the franchisee who is regardless is probably making a killing. Do the right thing and run it the right way. Make chipotle great again. 🤡
Brenna Burke
Worst they liar. They were giving me a hard time about trying to order a kids quesadilla and they were really rude about it and didn’t even offer any substitution. This place is disgusting and needs to shut down.
Atmosphere: 1
Food: 1
Service: 1
anon
I usually don't like judging food service workers because I understand how tough the job is, but OMG these are the RUDEST workers ever.
Atmosphere: 1
Food: 1
Service: 1
Tarah Agathe Valin
Not them closing an hour earlier than they’re supposed to online and when we kindly asked “are you closed?” (as a courtesy because they should’ve still been open) one of the workers rolled her eyes at us. Rude af.
Atmosphere: 1
Service: 1
DANIEL SERVADIO
Terrible they run out of everything by 5pm everyday
IF THEY ARE BUSY, PARK IN THE STOP N SHOP PARKING LOT. The parking lot can be a NIGHTMARE.
I empathize with the employees as they are obviously understaffed and poorly managed but this location is consistently behind on pick up orders and they make extremely poor versions of burritos and bowls.
Atmosphere: 1
Food: 1
Service: 1
Rajesh Bansal
They were out of bunch of things, why are you even open and charging full price when you're out of couple of main ingredients. Staff is pathetic, I asked her to add more corn and she literally threw it in the bowl. Avoid this place at all cost
Atmosphere: 4
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
Kusai Aldakhlallah
good food
Atmosphere: 5
Food: 5
Service: 5
shu liu
No customer service and on the app it says the order is ready but they can’t find it and there is no communication of what’s next. They just went back to their work.
Atmosphere: 1
Food: 3
Service: 1
Aidan Corcoran
Just left. There’s a drunk 40 year old worker that walks around like he owns the place. Saw him walk out the back licking his hands with no gloves on. He then grabbed a snapple and some food for himself and sat right next to all the people waiting for food. He’s eating very messy and has cheese hanging out of his mouth. The whole time he was yelling on the phone with his friend laughing with food in his mouth. Very gross but all the other workers looked like they were actually working. This guy single handedly makes me look at this location in disgust.
My family of 4 visited last night and was told that they were only doing online orders. My family went outside to place an order. While outside another customer went outside and was served without having to do an online order. This is bad business and I don’t understand why my family had to go outside and do an online order and the others didn’t. Management needs to pay more attention to their employees. My family will never visit again.
Atmosphere: 1
Food: 4
Service: 1
super dirty & forgot my vinaigrette
Atmosphere: 2
Food: 2
Service: 1
They keep getting my orders wrong! Its happened to me twice. They gave me someone else’s order with dairy in it (couldn’t eat it because I’m lactose intolerant) Worse, it’s impossible to get a refund if you order through the app.
Their chat bot pepper just refuses to issue refunds and gives vouchers instead and won’t connect you to a real person. The in store manager cant do anything to resolve app orders and i tried calling their number and email and no help either! Still haven’t gotten a refund for either order. Gonna have to start credit card disputes to get my money back.
If you want your order to be right, order in person.
Me personally? I’ve decided to give up on chipotle (at least for this specific location), will look elsewhere for take out. What a shame
Food: 3
Service: 1
My recent Chipotle experience was disappointing. The service counter was messy, and the employee preparing the food seemed careless about cross-contamination, with ingredients like tomatoes and cheese ending up in dishes where they didn't belong. My own burrito unfortunately contained two chunks of tomato when I hadn't ordered any. The burrito itself was hard and flaky, suggesting it had been sitting out for a while and was stale. I tried to eat it in my car since the dining room was closed (I'm unsure why), but it was so unappetizing I only managed a couple of bites before throwing it away. While this visit was definitely subpar, I'm hoping it was an isolated incident, perhaps due to the late hour (after 10 pm). I plan to give this Chipotle another chance and will update my review after my next visit.
Atmosphere: 1
Food: 1
Service: 1
Opening times posted on their door and on their website are inaccurate. Don't waste people's time by providing false opening times
Atmosphere: 1
Service: 1
Formerly well-managed it’s unbelievable how far this place has gone down the drain. We come here often and they are consistently out of veggies or meat. I was just told at 5pm they won’t be making anymore veggies for the REST of the night. Instead I got a salad and at the register they decided to tell me AFTER I ordered that they were out of salad dressing. Never enough chips or they’re stale. Congratulations to the franchisee who is regardless is probably making a killing. Do the right thing and run it the right way. Make chipotle great again. 🤡
Worst they liar. They were giving me a hard time about trying to order a kids quesadilla and they were really rude about it and didn’t even offer any substitution. This place is disgusting and needs to shut down.
Atmosphere: 1
Food: 1
Service: 1
I usually don't like judging food service workers because I understand how tough the job is, but OMG these are the RUDEST workers ever.
Atmosphere: 1
Food: 1
Service: 1
Not them closing an hour earlier than they’re supposed to online and when we kindly asked “are you closed?” (as a courtesy because they should’ve still been open) one of the workers rolled her eyes at us. Rude af.
Atmosphere: 1
Service: 1
Terrible they run out of everything by 5pm everyday
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
IF THEY ARE BUSY, PARK IN THE STOP N SHOP PARKING LOT. The parking lot can be a NIGHTMARE.
I empathize with the employees as they are obviously understaffed and poorly managed but this location is consistently behind on pick up orders and they make extremely poor versions of burritos and bowls.
Atmosphere: 1
Food: 1
Service: 1
They were out of bunch of things, why are you even open and charging full price when you're out of couple of main ingredients. Staff is pathetic, I asked her to add more corn and she literally threw it in the bowl. Avoid this place at all cost
Atmosphere: 4
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
good food
Atmosphere: 5
Food: 5
Service: 5
No customer service and on the app it says the order is ready but they can’t find it and there is no communication of what’s next. They just went back to their work.
Atmosphere: 1
Food: 3
Service: 1
Just left. There’s a drunk 40 year old worker that walks around like he owns the place. Saw him walk out the back licking his hands with no gloves on. He then grabbed a snapple and some food for himself and sat right next to all the people waiting for food. He’s eating very messy and has cheese hanging out of his mouth. The whole time he was yelling on the phone with his friend laughing with food in his mouth. Very gross but all the other workers looked like they were actually working. This guy single handedly makes me look at this location in disgust.
Atmosphere: 1
Food: 4
Service: 1
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