The boy with glasses, I think his name is Kit, makes drinks really good. But the place is understaffed and my order usually takes awhile.
Hannah Chung
The Strawberry Creme Brulee is good đ
Ordered 2 other drinks and it did not take long at all.
Isabel Llamas
I just went there and the matcha was so bad, so overly sweet. No matcha taste at all. Nothing was mixed in my drink, it wasnât even a green color. I also ordered a dirty brown sugar milk tea with milk foam and it was horrible, this drink is consistently really good. The new workers have not been making the drinks good, they used to be very high quality.
Amy Tran
I went to get a matcha latte with boba and the matcha was not properly mixed which also tasted quite powdery and you can clearly the the green tea powder itself in the drink.
TJ Ha
I usually enjoy Gong Cha, but my recent experiences at this location have been consistently disappointing. Every time I order a drink with milk foam, they forget to add itâevery single time. It might seem like a small detail, but itâs something I specifically pay extra for, and itâs frustrating when itâs repeatedly overlooked.
It makes me feel like attention to detail and customer care just arenât a priority here. I expected better from a brand like Gong Cha.
Hoping they take this feedback seriously and improve their quality control, because right now, itâs not worth coming back.
chloe
I went yesterday and it was extremely disappointing, as someone who has managed a boba tea shop for three years, and has experience making drinks, they were way too slow. I waited 30 minutes in the shop for two drinks, and I could see the methods they used, (like machines and set up) were similar to my shop, but they simply were very slow. Also, I could see the number of cups and orders were approximately 10â15, which in my experience shouldnât take that long. I ordered an earl grey milk tea with toppings which was good, as well as a mango mini boba smoothie, which the smoothie had very large chunks of ice in it, like almost whole ice cubes, probably not blended completely. The employees had pleasant attitudes, it was just the wait time that seemed ridiculous to me.
iring ng
Ordered a medium drink for $5.75 but total came to $8.15 after I tapped my card. Requested for a receipt to see the break down and saw they charged a $2 tip. Asked the cashier and he said âmaybe you accidentally tapped itâ and didnât offer to do anything. I donât think I âaccidentallyâ chose a custom tip of $2, because $2 is 34.78% and the screen wouldnât have that option. Literally stealing smh
Haoward T
Good milk tea, spent $7 bucks for a large ice order
Rebecca Galvin
I recently visited this Gong Cha location, and unfortunately, my experience was disappointing. When I walked in, the guy at the counter seemed irritated, clearly more focused on his Chinese TV show than serving customers. I placed my order, and his attitude was immediately noticeableârude and unprofessional.
When it came time to pay, he tossed my money onto the counter without a word and then threw my change back at me. It's frustrating when people working in customer service act like they don't want to be there. If you're not happy working, maybe it's time to consider a different job.
There are plenty of other bubble tea spots around, and I won't be returning to this one.
seeweadasianbostonian1234
my go-to boba tea place in quincy! the boba tea is good & i'd definitely recommend trying all kinds of tea there including limited edition ones. even during limited time events where they give free stuff such as the pins or the final fantasy event, the items r cute and i could definitely make it work w/ everyday fashion!! the workers r friendly too and the atmosphere is quiet, but if its busy it can be a bit chatty there hahaha đ the service is good & the wait would only be a couple minutes
Seemed overly expensive. However, I don't typically go here or get this type of item. So I have no idea
The Attempt
I have been coming here (5+ times) despite a few unfriendly encounters, but the tea itself is really not worth the $5+ price tag. Not saying itâs the baristaâs job to put on a show, but youâre working a customer facing gig, at least come prepared to deal with people. I had such great experiences with Gong Cha elsewhere that Iâm thoroughly in shock that Iâm even writing a 1-star review here.
Like no basic greetings when you come in, generally lack of passion for tea. Most times I walk in, it feels like Iâm interrupting their break. Not saying the next door Kung Fu is any better, but it sucks so bad that after a nice lunch or dinner thereâs really no enjoyable dedicated boba experiences around.
If I can make better bobas at home, WHY AM I PAYING FOR INCONSISTENT TEAS AND SERVICES? The one time I had tolerable tea and positive service was with a female staff that came to greet me even when she was restocking in the back room. What is in the air at this location? I hope they read the review and really think through why theyâre in the business cause seriously this ainât it chief. đ€Šââïž
Megan Wolfe
Way understaffed. Came in and there was only one employee in the entire store. He had to take everyoneâs order since the wall machine wasnât working, and then had to make them all. He also kept having to retype everything from one tablet into an iPad on ten register that slowed him down. He was working so fast but couldnât keep up with people coming in while being totally alone.
beth
i love boba yum yum
Wheelchair accessibility: i didnât see any steps on the way in but idk man
The boy with glasses, I think his name is Kit, makes drinks really good. But the place is understaffed and my order usually takes awhile.
The Strawberry Creme Brulee is good đ
Ordered 2 other drinks and it did not take long at all.
I just went there and the matcha was so bad, so overly sweet. No matcha taste at all. Nothing was mixed in my drink, it wasnât even a green color. I also ordered a dirty brown sugar milk tea with milk foam and it was horrible, this drink is consistently really good. The new workers have not been making the drinks good, they used to be very high quality.
I went to get a matcha latte with boba and the matcha was not properly mixed which also tasted quite powdery and you can clearly the the green tea powder itself in the drink.
I usually enjoy Gong Cha, but my recent experiences at this location have been consistently disappointing. Every time I order a drink with milk foam, they forget to add itâevery single time. It might seem like a small detail, but itâs something I specifically pay extra for, and itâs frustrating when itâs repeatedly overlooked.
It makes me feel like attention to detail and customer care just arenât a priority here. I expected better from a brand like Gong Cha.
Hoping they take this feedback seriously and improve their quality control, because right now, itâs not worth coming back.
I went yesterday and it was extremely disappointing, as someone who has managed a boba tea shop for three years, and has experience making drinks, they were way too slow. I waited 30 minutes in the shop for two drinks, and I could see the methods they used, (like machines and set up) were similar to my shop, but they simply were very slow. Also, I could see the number of cups and orders were approximately 10â15, which in my experience shouldnât take that long. I ordered an earl grey milk tea with toppings which was good, as well as a mango mini boba smoothie, which the smoothie had very large chunks of ice in it, like almost whole ice cubes, probably not blended completely. The employees had pleasant attitudes, it was just the wait time that seemed ridiculous to me.
Ordered a medium drink for $5.75 but total came to $8.15 after I tapped my card. Requested for a receipt to see the break down and saw they charged a $2 tip. Asked the cashier and he said âmaybe you accidentally tapped itâ and didnât offer to do anything. I donât think I âaccidentallyâ chose a custom tip of $2, because $2 is 34.78% and the screen wouldnât have that option. Literally stealing smh
Good milk tea, spent $7 bucks for a large ice order
I recently visited this Gong Cha location, and unfortunately, my experience was disappointing. When I walked in, the guy at the counter seemed irritated, clearly more focused on his Chinese TV show than serving customers. I placed my order, and his attitude was immediately noticeableârude and unprofessional.
When it came time to pay, he tossed my money onto the counter without a word and then threw my change back at me. It's frustrating when people working in customer service act like they don't want to be there. If you're not happy working, maybe it's time to consider a different job.
There are plenty of other bubble tea spots around, and I won't be returning to this one.
my go-to boba tea place in quincy! the boba tea is good & i'd definitely recommend trying all kinds of tea there including limited edition ones. even during limited time events where they give free stuff such as the pins or the final fantasy event, the items r cute and i could definitely make it work w/ everyday fashion!! the workers r friendly too and the atmosphere is quiet, but if its busy it can be a bit chatty there hahaha đ the service is good & the wait would only be a couple minutes
Restaurantji Recommends
One of my favorite place to get my boba drink.
Seemed overly expensive. However, I don't typically go here or get this type of item. So I have no idea
I have been coming here (5+ times) despite a few unfriendly encounters, but the tea itself is really not worth the $5+ price tag. Not saying itâs the baristaâs job to put on a show, but youâre working a customer facing gig, at least come prepared to deal with people. I had such great experiences with Gong Cha elsewhere that Iâm thoroughly in shock that Iâm even writing a 1-star review here.
Like no basic greetings when you come in, generally lack of passion for tea. Most times I walk in, it feels like Iâm interrupting their break. Not saying the next door Kung Fu is any better, but it sucks so bad that after a nice lunch or dinner thereâs really no enjoyable dedicated boba experiences around.
If I can make better bobas at home, WHY AM I PAYING FOR INCONSISTENT TEAS AND SERVICES? The one time I had tolerable tea and positive service was with a female staff that came to greet me even when she was restocking in the back room. What is in the air at this location? I hope they read the review and really think through why theyâre in the business cause seriously this ainât it chief. đ€Šââïž
Way understaffed. Came in and there was only one employee in the entire store. He had to take everyoneâs order since the wall machine wasnât working, and then had to make them all. He also kept having to retype everything from one tablet into an iPad on ten register that slowed him down. He was working so fast but couldnât keep up with people coming in while being totally alone.
i love boba yum yum
Wheelchair accessibility: i didnât see any steps on the way in but idk man
Atmosphere: 1
Food: 5
Service: 5
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