I ordered strawberry smoothie. It doesn't taste like anything at all. Not made from real strawberries, they use powder.... The drink is like white milk with a few drops of pink color. Dont bother to go there.
Noah Castillo
After months of ordering from this Gong Cha, more than half of the time, they forget add-ons to my drink. I typically always add both black and white pearls, and they either only add black pearls or white pearls.
When I bring this up to the employees, they also make it like it's my problem, and I made the mistake. Not good customer service. They remake the drink, but they always seem angry about it.
Phatbitch
I like your drinks but this location seems to have an issue with forgetting the add-ons like boba or the wrong size drink: if you get large, they give you medium. It's a consistent issue I noticed. How do you keep forgetting? This is at least the 10th time of this happening. Train your employees better, they seem lazy and don't care to read a customer's ENTIRE order. It makes me think y'all do this on purpose. Suspicious behavior.
Love isn’t
The Exact Quincy Reality I came here to buy milk tea for the first time and loved it. But lately I'm not impressed because the standards here are so poor, and the service staff is not good. I recently ordered waffles that are not appetizing and not tasty. Unlike the Bostan branch, the taste is crispy, and the milk tea is delicious, up to standard, never falling short, it remains the same no matter how many times I go. I'll have to stop eating at the Quincy branch forever. And I feel very sorry because I like it. Gong Cha Mud
Maria Arriaga
Love their passion fruit tea and original waffle cone.
Pookie Pk
I placed an order through the app, and when I went to pick it up, I asked the staff for a bag. I didn’t realize she had already prepared it for me—and she even wrote me a sweet little note! I noticed it later and wanted to call to thank her, but I couldn’t reach anyone, so I decided to write my thanks here instead. It really warmed my heart. She’s so kind and thoughtful—thank you so much! I’ll definitely be back because of her ❤️
Hamza Ali
I went in to order a brown sugar milk tea (regular with extra large, no ice). The guy told me they couldn’t do “no ice,” which made no sense at all. Later I realized the “extra large” is just a scam — they literally add more ice and charge you extra for watered-down tea. You’re not getting more tea, you’re just getting ripped off.
When I got home and tried it, this was hands down the shittiest bubble tea I’ve ever had. The pearls were hard as rocks, there was barely any syrup around the cup, and the drink tasted bland. The pictures show a nice brown sugar swirl with fresh pearls and good tea. What I got was nothing like that. I paid $8.69 for garbage.
Honestly, don’t waste your money here. If you actually want good brown sugar milk tea, go to Tea Bar. Their pearls are fresh, their tea tastes amazing, and they actually put the brown sugar syrup around the cup like they’re supposed to. Even though they only have one size, it’s worth it — $5 for a solid medium drink that’s way better than this trash.
Gomcha needs to get their act together. I’ll never come back.
The King
The boy with glasses, I think his name is Kit, makes drinks really good. But the place is understaffed and my order usually takes awhile.
Hannah Chung
The Strawberry Creme Brulee is good 😃
Ordered 2 other drinks and it did not take long at all.
Isabel Llamas
I just went there and the matcha was so bad, so overly sweet. No matcha taste at all. Nothing was mixed in my drink, it wasn’t even a green color. I also ordered a dirty brown sugar milk tea with milk foam and it was horrible, this drink is consistently really good. The new workers have not been making the drinks good, they used to be very high quality.
I went to get a matcha latte with boba and the matcha was not properly mixed which also tasted quite powdery and you can clearly the the green tea powder itself in the drink.
TJ Ha
I usually enjoy Gong Cha, but my recent experiences at this location have been consistently disappointing. Every time I order a drink with milk foam, they forget to add it—every single time. It might seem like a small detail, but it’s something I specifically pay extra for, and it’s frustrating when it’s repeatedly overlooked.
It makes me feel like attention to detail and customer care just aren’t a priority here. I expected better from a brand like Gong Cha.
Hoping they take this feedback seriously and improve their quality control, because right now, it’s not worth coming back.
chloe
I went yesterday and it was extremely disappointing, as someone who has managed a boba tea shop for three years, and has experience making drinks, they were way too slow. I waited 30 minutes in the shop for two drinks, and I could see the methods they used, (like machines and set up) were similar to my shop, but they simply were very slow. Also, I could see the number of cups and orders were approximately 10–15, which in my experience shouldn’t take that long. I ordered an earl grey milk tea with toppings which was good, as well as a mango mini boba smoothie, which the smoothie had very large chunks of ice in it, like almost whole ice cubes, probably not blended completely. The employees had pleasant attitudes, it was just the wait time that seemed ridiculous to me.
iring ng
Ordered a medium drink for $5.75 but total came to $8.15 after I tapped my card. Requested for a receipt to see the break down and saw they charged a $2 tip. Asked the cashier and he said “maybe you accidentally tapped it” and didn’t offer to do anything. I don’t think I “accidentally” chose a custom tip of $2, because $2 is 34.78% and the screen wouldn’t have that option. Literally stealing smh
Haoward T
Good milk tea, spent $7 bucks for a large ice order
I ordered strawberry smoothie. It doesn't taste like anything at all. Not made from real strawberries, they use powder.... The drink is like white milk with a few drops of pink color. Dont bother to go there.
After months of ordering from this Gong Cha, more than half of the time, they forget add-ons to my drink. I typically always add both black and white pearls, and they either only add black pearls or white pearls.
When I bring this up to the employees, they also make it like it's my problem, and I made the mistake. Not good customer service. They remake the drink, but they always seem angry about it.
I like your drinks but this location seems to have an issue with forgetting the add-ons like boba or the wrong size drink: if you get large, they give you medium. It's a consistent issue I noticed. How do you keep forgetting? This is at least the 10th time of this happening. Train your employees better, they seem lazy and don't care to read a customer's ENTIRE order. It makes me think y'all do this on purpose. Suspicious behavior.
The Exact Quincy Reality
I came here to buy milk tea for the first time and loved it.
But lately I'm not impressed because the standards here are so poor, and the service staff is not good.
I recently ordered waffles that are not appetizing and not tasty.
Unlike the Bostan branch, the taste is crispy, and the milk tea is delicious, up to standard, never falling short, it remains the same no matter how many times I go.
I'll have to stop eating at the Quincy branch forever.
And I feel very sorry because I like it.
Gong Cha Mud
Love their passion fruit tea and original waffle cone.
I placed an order through the app, and when I went to pick it up, I asked the staff for a bag. I didn’t realize she had already prepared it for me—and she even wrote me a sweet little note! I noticed it later and wanted to call to thank her, but I couldn’t reach anyone, so I decided to write my thanks here instead. It really warmed my heart. She’s so kind and thoughtful—thank you so much! I’ll definitely be back because of her ❤️
I went in to order a brown sugar milk tea (regular with extra large, no ice). The guy told me they couldn’t do “no ice,” which made no sense at all. Later I realized the “extra large” is just a scam — they literally add more ice and charge you extra for watered-down tea. You’re not getting more tea, you’re just getting ripped off.
When I got home and tried it, this was hands down the shittiest bubble tea I’ve ever had. The pearls were hard as rocks, there was barely any syrup around the cup, and the drink tasted bland. The pictures show a nice brown sugar swirl with fresh pearls and good tea. What I got was nothing like that. I paid $8.69 for garbage.
Honestly, don’t waste your money here. If you actually want good brown sugar milk tea, go to Tea Bar. Their pearls are fresh, their tea tastes amazing, and they actually put the brown sugar syrup around the cup like they’re supposed to. Even though they only have one size, it’s worth it — $5 for a solid medium drink that’s way better than this trash.
Gomcha needs to get their act together. I’ll never come back.
The boy with glasses, I think his name is Kit, makes drinks really good. But the place is understaffed and my order usually takes awhile.
The Strawberry Creme Brulee is good 😃
Ordered 2 other drinks and it did not take long at all.
I just went there and the matcha was so bad, so overly sweet. No matcha taste at all. Nothing was mixed in my drink, it wasn’t even a green color. I also ordered a dirty brown sugar milk tea with milk foam and it was horrible, this drink is consistently really good. The new workers have not been making the drinks good, they used to be very high quality.
Restaurantji Recommends
I went to get a matcha latte with boba and the matcha was not properly mixed which also tasted quite powdery and you can clearly the the green tea powder itself in the drink.
I usually enjoy Gong Cha, but my recent experiences at this location have been consistently disappointing. Every time I order a drink with milk foam, they forget to add it—every single time. It might seem like a small detail, but it’s something I specifically pay extra for, and it’s frustrating when it’s repeatedly overlooked.
It makes me feel like attention to detail and customer care just aren’t a priority here. I expected better from a brand like Gong Cha.
Hoping they take this feedback seriously and improve their quality control, because right now, it’s not worth coming back.
I went yesterday and it was extremely disappointing, as someone who has managed a boba tea shop for three years, and has experience making drinks, they were way too slow. I waited 30 minutes in the shop for two drinks, and I could see the methods they used, (like machines and set up) were similar to my shop, but they simply were very slow. Also, I could see the number of cups and orders were approximately 10–15, which in my experience shouldn’t take that long. I ordered an earl grey milk tea with toppings which was good, as well as a mango mini boba smoothie, which the smoothie had very large chunks of ice in it, like almost whole ice cubes, probably not blended completely. The employees had pleasant attitudes, it was just the wait time that seemed ridiculous to me.
Ordered a medium drink for $5.75 but total came to $8.15 after I tapped my card. Requested for a receipt to see the break down and saw they charged a $2 tip. Asked the cashier and he said “maybe you accidentally tapped it” and didn’t offer to do anything. I don’t think I “accidentally” chose a custom tip of $2, because $2 is 34.78% and the screen wouldn’t have that option. Literally stealing smh
Good milk tea, spent $7 bucks for a large ice order
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