Starbucks

1245 Hancock St, Quincy
(617) 770-4953

Recent Reviews

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Colin Pearce

The lighting is bad and seats aren't comfortable, yet the service is really good.

Atmosphere: 3

Food: 5

Service: 5

Celeste Lek

Young and diverse staff at this location! Very efficent and polite team members. My pick up order is always ready as described on the app. The team members here need a raise!

Atmosphere: 5

Food: 5

Service: 5

jasmin deangelo

This starbucks location makes horrible coffee. The man who makes coffee on 8am Sundays did a terrible job following instructions. I asked if he can fix a drink I requested & when he went to fix it he made it worse instead of making me a new drink. Starbucks needs employees who can make drinks as the customers want it not how he thinks I want it! Deff not a 4 star location !

Atmosphere: 1

Service: 1

Cheuris

I’m a usual costumer here I went today morning for a coffee but then I went in the afternoon to grab an order since I was doing deliverys, I asked the cashier for my order and he pointed where to go without saying a single word, after I went there I saw a bag and when i touched the bag to see the name I saw that my order had a coffee and there’s was a coffee cup next of the bag so I’m confused and i touched the cup as well thinking that is mine because since they don’t wanna talk and do their jobs i assumed i had to do it myself, then this ridiculous asian woman grabbed the bad out of hand aggressively saying i can’t just go grab the bag without showing her my phone ( but when i was there nobody cared to help) i showed her the phone and she was complaining because apparently the cup that was by the order was her coffee she kept screaming and complaining that i touched her Coffee cup like a 5yo kid, i feel like people who have 0 costumer service should quit their jobs and find something else instead of being there miserable, disgusting behavior overall i wish there was a manager there to handle that because I’m clearly not going back to that store, y’all check the cameras because there’s a lot of people in these reviews complaining about costumer service and nobody seems to care.

Service: 1

ROMIKKUMAR PATEL

I give you 0 star for that . I always buy matcha latte. But today it's test bad like expired. Staff behavior is very rude with me today. It is horrible experience

Atmosphere: 1

Food: 1

Service: 1

C S

Great location, very friendly staff.

Atmosphere: 5

Food: 5

Service: 5

Lacey Wright

I was really missing the apple crisp macchiatto from years ago. The baristas at this store (at around 1pm on Oct 26, 2025) were super helpful and were able to recreate this drink for me with the current syrups they had in stock. I really appreciate how above and beyond they went to make me my drink! (I had no expectations of actually getting this drink, since I knew it wasn't on the menu anymore. I just figured I would ask, and I was so excited and grateful for their help!)

Atmosphere: 5

Food: 5

Service: 5

Tantan Staan

I ordered via the mobile app and select whip add-on but i didn’t get the whip🥹

J O (docj)

A busy Starbucks. Staff were friendly.

Atmosphere: 5

Service: 5

Phil White

Coffee!

Atmosphere: 5

Food: 5

Service: 5

Irelis Nieves-Ulerio

Great place!!

Atmosphere: 5

Food: 5

Service: 5

catricia plaisir

Bad customer service I was poorly treated. They should never treat customer like the way I was treated, to me that was discrimination. The cashier said I am not a customer she will not let me used the restroom even if I showed her my Starbucks cup she clearly said that’s not from her store, I am liar. I am so disappointed and embarrassed.

Service: 1

Christina Diaz

Friendly staff. Always a good experience!

Atmosphere: 5

Food: 5

Service: 5

Colleen Hennelly

I asked for my venti iced latte to be put in a trenta cup with extra ice. The people behind the bar said “we don’t do that”. I thought she was thinking I was asking for a trenta latte which I know isn’t allowed. I said “no I just want my venti latte in a bigger cup with extra ice”. She rudely said “I know we don’t do that”. Zero explanation, zero apology. I’ve had this done at other Starbucks locations and I’ve worked at Starbucks myself and have done that hundreds of times. If this is a store by store rule, they might as well make it all or nothing. Every Starbucks should have the same rules. As for the barista, she’s clearly miserable and needs a new job. Maybe explain to the customers why something isn’t allowed and apologize for the inconvenience since it’s a customer service job. Would love for it to only be coffee for her but it isn’t. Which is unfortunate for everyone involved.

John Mal

Has been my go to spot for a while now. NEVER again after dealing with Ashely. I don’t know if she was having a bad day but I can’t imagine treating other human beings like she does. The people in front of me were treated very unfairly as well as myself. Starbucks, monitor your employees!!!

Service: 1

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