Giving one stars today, purely because of the service attitude. One of the girl with us feel uncomfortable because one of the server kept looking at her. Another servers also kept observing us while we are looking and talking about the menus. When we decided to add some stuff into the order, they even cheered in a very inrespectful way. They also have a really bad tipping culture. If you undertip them for ANY reason, they will come to you and ask for more (as well as reason). However their reason is they need to make more money. If they are underpaid, they should go somewhere else and ICE should come investigate whether they are illegally working there.
Atmosphere: 5
Food: 5
Service: 1
mOnSter GooNZ
Food was good. Fresh and reasonable priced , but no service at all . No hello , no smiles . No how is everything , the busboy was nicer than the server. Not coming back . Also we were told there is no more desserts available . No sorry . No can I get you something else instead. . Don’t recommend this place
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Tomato Broth
bruce H
Super bad
Atmosphere: 1
Food: 1
Service: 1
bchung1989
Good hotpot., but on the pricier end.
Atmosphere: 4
Food: 4
Service: 5
Ken Lm
Food is ok. The music is too loud!!!!’
Atmosphere: 1
Food: 4
Service: 4
Sahomi Santana
I really liked the food here, the broth was really flavorful and the service was quick. you order everything through a tablet which is dangerous if you have no self control because you can just keep ordering stuff throughout the meal lol. but its super convenient. the servings are generous for the price. the free dessert is also pretty nice. the bok choy, enoki mushrooms, taro, and quail eggs are my favorite. also the bathroom is really clean and they have everything you could need in the womens bathroom.
i would avoid the bar seating during busy times if you can though, because of the layout. the bar is in the line of the kitchen so the workers are walking behind you and talking as you eat. also one worker left their tablet (each waiter has one ig) next to the bar and for almost an hour straight it was constantly dinging with the notification sound. it was extremely annoying lol.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Enoki Mushroom, Pork Bone Broth
Rolla Valdez
It's my 2nd time coming to this restaurant and i'll be coming back again and again. Highly recommended place with great food, excellent service and wonderful (instagrammable) atmosphere. The 1st time we came, Kai explained how everything works, even explained the level of spiciness of the broths, showed us how he mixes the sauce in their sauce bar. Also, the price is cheaper compared to neighboring hotpot in the area. Overall we had a very good experience!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Enoki Mushroom, Pork Bone Broth, Veggie Platter, Selected Beef Slices, Sauce Bar
Tannaz Monfared
The sauce bar is a real rip off. We literally had two table spoons of sauce and we were charged $12 for that. They never tell you how the sauce bar works. It’s also not on the menu. I didn’t like how they knew it was our first time and they encouraged us to use it without mentioning the cost. The rest was Ok.
Atmosphere: 3
Food: 3
Service: 3
Just Me
It was a great experience, they gave us tablets to put in our orders, easy, plentiful, beautiful presentation, tasty, cheap drinks with good quality!
Vegetarian options: You can choose all vegetarian items
Kid-friendliness: The kids enjoyed the ambiance, and the tablets to see what they wanted to order, the watermelon drink was a big hit and the Logan drinks. They liked that they were able to choose and cook their own food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pork Bone Broth, Beef and Lamb Meat, Sauce Bar
This is our first time eating here recommended by our friends, What a delicious hotpot place to eat! Kai is incredibly knowledgeable, attentive and had excellent recommendations, he is one of the best waiters we have ever had, He went above and beyond to ensure we had the best experience possible. Kai was also very patient explaining how everything worked so we truly got the most out all they had to offer. The restaurant is clean, modern and the service is prompt, the foods are delicious with varieties, will come back and highly recommended.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pork Bone Broth, Hot Pot, Selected Beef Slices
Jess Kim
After the first time, I went two more times to really try to like this place. The quality of food was consistently poor and service not good. Twice the servers were awful, once the server was great but it was so understaffed he couldn’t help but be minimally attentive. Their sauce game is weak. Been eating hot pot my entire life, this place is honestly the worst hotpot I’ve ever had. The restaurant is pretty though.
Atmosphere: 3
Food: 2
Service: 2
Jean Valjean
best hot pot restaurant I have ever visited. Watch out for the spicy broth though. Even very mild version of it VERY spicy ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Pot, Seafood, Selected Beef Slices
Calvin Ng
This isn't all you can eat hotpot buffet. They have 5 different type of broths you can pick. We selected tomatoes and bone broth. The tomatoes broth isn't too sweet. The bone broth is really good and recommended. We felt the broth isn't heavy with msg. We got different meat cuts and veggies. The lava tofu is a must. They were doing a promotion where eat guess can pick ice grass jelly and tofu with sweet sauce. Both of the desserts were good, but the ice grass jelly is highly recommended. It's refreshing. Good sauce selections. They have duck feet and meat you can eat. The staff's were attentive and polite. The food and broth came out pretty quick. The tablet that we used to pick out broths and food was easy to use and navigate. Reasonable price. Definitely would come back again.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Pork Bone Broth, Hot Pot, Sauce Station, Selected Beef Slices
Nicholas DP
Service is great! The gentleman serving us gave us all the ins and outs on how everything works and he made great drinks
Giving one stars today, purely because of the service attitude. One of the girl with us feel uncomfortable because one of the server kept looking at her. Another servers also kept observing us while we are looking and talking about the menus. When we decided to add some stuff into the order, they even cheered in a very inrespectful way. They also have a really bad tipping culture. If you undertip them for ANY reason, they will come to you and ask for more (as well as reason). However their reason is they need to make more money. If they are underpaid, they should go somewhere else and ICE should come investigate whether they are illegally working there.
Atmosphere: 5
Food: 5
Service: 1
Food was good. Fresh and reasonable priced , but no service at all . No hello , no smiles . No how is everything , the busboy was nicer than the server. Not coming back . Also we were told there is no more desserts available . No sorry . No can I get you something else instead. . Don’t recommend this place
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Tomato Broth
Super bad
Atmosphere: 1
Food: 1
Service: 1
Good hotpot., but on the pricier end.
Atmosphere: 4
Food: 4
Service: 5
Food is ok. The music is too loud!!!!’
Atmosphere: 1
Food: 4
Service: 4
I really liked the food here, the broth was really flavorful and the service was quick. you order everything through a tablet which is dangerous if you have no self control because you can just keep ordering stuff throughout the meal lol. but its super convenient. the servings are generous for the price. the free dessert is also pretty nice. the bok choy, enoki mushrooms, taro, and quail eggs are my favorite.
also the bathroom is really clean and they have everything you could need in the womens bathroom.
i would avoid the bar seating during busy times if you can though, because of the layout. the bar is in the line of the kitchen so the workers are walking behind you and talking as you eat. also one worker left their tablet (each waiter has one ig) next to the bar and for almost an hour straight it was constantly dinging with the notification sound. it was extremely annoying lol.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Enoki Mushroom, Pork Bone Broth
It's my 2nd time coming to this restaurant and i'll be coming back again and again. Highly recommended place with great food, excellent service and wonderful (instagrammable) atmosphere. The 1st time we came, Kai explained how everything works, even explained the level of spiciness of the broths, showed us how he mixes the sauce in their sauce bar. Also, the price is cheaper compared to neighboring hotpot in the area.
Overall we had a very good experience!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Enoki Mushroom, Pork Bone Broth, Veggie Platter, Selected Beef Slices, Sauce Bar
The sauce bar is a real rip off. We literally had two table spoons of sauce and we were charged $12 for that. They never tell you how the sauce bar works. It’s also not on the menu. I didn’t like how they knew it was our first time and they encouraged us to use it without mentioning the cost.
The rest was Ok.
Atmosphere: 3
Food: 3
Service: 3
It was a great experience, they gave us tablets to put in our orders, easy, plentiful, beautiful presentation, tasty, cheap drinks with good quality!
Vegetarian options: You can choose all vegetarian items
Kid-friendliness: The kids enjoyed the ambiance, and the tablets to see what they wanted to order, the watermelon drink was a big hit and the Logan drinks. They liked that they were able to choose and cook their own food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pork Bone Broth, Beef and Lamb Meat, Sauce Bar
Quality ingredients, friendly service, cool ambiance.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This is our first time eating here recommended by our friends, What a delicious hotpot place to eat! Kai is incredibly knowledgeable, attentive and had excellent recommendations, he is one of the best waiters we have ever had, He went above and beyond to ensure we had the best experience possible. Kai was also very patient explaining how everything worked so we truly got the most out all they had to offer. The restaurant is clean, modern and the service is prompt, the foods are delicious with varieties, will come back and highly recommended.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pork Bone Broth, Hot Pot, Selected Beef Slices
After the first time, I went two more times to really try to like this place. The quality of food was consistently poor and service not good. Twice the servers were awful, once the server was great but it was so understaffed he couldn’t help but be minimally attentive. Their sauce game is weak. Been eating hot pot my entire life, this place is honestly the worst hotpot I’ve ever had. The restaurant is pretty though.
Atmosphere: 3
Food: 2
Service: 2
best hot pot restaurant I have ever visited. Watch out for the spicy broth though. Even very mild version of it VERY spicy ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Pot, Seafood, Selected Beef Slices
This isn't all you can eat hotpot buffet. They have 5 different type of broths you can pick. We selected tomatoes and bone broth. The tomatoes broth isn't too sweet. The bone broth is really good and recommended. We felt the broth isn't heavy with msg. We got different meat cuts and veggies. The lava tofu is a must. They were doing a promotion where eat guess can pick ice grass jelly and tofu with sweet sauce. Both of the desserts were good, but the ice grass jelly is highly recommended. It's refreshing. Good sauce selections. They have duck feet and meat you can eat.
The staff's were attentive and polite. The food and broth came out pretty quick. The tablet that we used to pick out broths and food was easy to use and navigate. Reasonable price. Definitely would come back again.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Pork Bone Broth, Hot Pot, Sauce Station, Selected Beef Slices
Service is great! The gentleman serving us gave us all the ins and outs on how everything works and he made great drinks
Atmosphere: 5
Food: 4
Service: 5
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