By far the worst ran chipotle I’ve ever seen, and I’ve been to a lot of chipotles
Atmosphere: 1
Food: 2
Service: 1
Jason Blier
Don’t open at 10:45 if you’re not ready for customers. Also you’re always out of steak at 6pm which I find ridiculous
Service: 1
Antonio Cristallini
Terrible staff, terrible environment. Would never go here ever again.
Atmosphere: 1
Food: 1
Service: 1
lola martinez
if I could give zero stars, I would. I am not a picky person at all and I always support staff, especially in chain restaurants. This was unacceptable. Tonight, I arrived at this chipotle around 6:30 PM. I stood in the line that was out the door (on a tuesday, mind you) And decided to place a mobile order instead. My pick up time was at 7:15 so I got back into my car and chilled out. I went back inside around 7:30. I proceeded to wait for my order until 8:45. when I walked in, the entire floor was flooded, presumably from a drink machine. That’s fine, not a problem. I understand that it is out of the staff’s control. There were about 25 other people besides me waiting for their mobile orders, and the staff was not making any mobile orders or helping the people in the regular line. There was one person helping the people in the regular line, and about 7 staff members standing in the back corner gossiping with each other in Spanish. I understand Spanish, and they were just chatting it up while there were people that had been waiting there for well over an hour. If you would go up to the counter, they would act annoyed that you were waiting for your order. I have never had a problem with this location before, and I have no idea why the staff was acting like this tonight, especially when it’s so busy. At one point, they had 5 mobile orders that were completely ready just sitting behind the counter, not at the mobile order pick up counter, just on the countertop behind the main counter. A lady that had been there for well over 30 minutes with her 2 young children, asked three times if they could hand her her order because she could see it taped over with a sticker, meaning that it was done. All of the staff members completely ignored her. They turned around and looked at her and turned back around and went back to talking. She decided to walk around the counter, grab her order and just walk out. I wish I had done that, but I don’t have the guts lol. I waited an hour and 15 minutes total inside the store for my order, even though I went into the store 15 minutes after it said it was completely ready. There was a poor boy that had been waiting there since before I got there and his order was for 7 PM. It Was well past 8:30 at that point and he had still not gotten his order, even after asking the staff multiple times if they were almost done with his order because he had been waiting for over an hour. They would act like they were going to look for his order and then completely ignore him. If I had done this at my customer service job, (also in the food industry) I would be fired immediately. This is completely unacceptable. I will never go back to this location again. I understand if it’s a slow day in the staff just wants to have fun or if they want to chat while they work. I do it too. But when the line is out the door for both mobile orders and in-store orders, they should be working on the orders and not just standing there talking. And when I say they were not preparing the orders, I mean it. they were standing in a little corner just talking to each other. Then, when I got home, after finally getting my order an hour and 15 minutes later, my bowl was missing three items, had the wrong rice, and the wrong meat. I’m just appalled because I have never written a review before and have never taken anything back in store or have never spoken up against slower customer service because I understand it, but this was just insane. Don’t waste your time going here.
Atmosphere: 1
Food: 1
Service: 1
Ron LaPierre
Food is always good at Chipotle... however ordering, speed of completing orders, and cleanliness always leaves s lot to be desired...Same situation at most eastern MA locations...
Atmosphere: 1
Food: 5
Service: 2
E
Came in 6pm and they had no rice. I asked if more was being made and the said no.
Ethan Patane
These folks are consistently the worst chipotle experience, to the point where I have stopped going. They physically and verbally fight with other employees, lose 30-45 minutes earlier than advertised, and lie about what food they have available. They are rude to customers, make poor food, consistently have made others feel unsafe in the stores. I am several others have walked out during verbal and physical altercations
Atmosphere: 1
Food: 1
Service: 1
Jhon Vallim
Excellent service.
Atmosphere: 5
Food: 5
Service: 5
Spencer Sheehan
Went there at 8:10pm they close at 11pm. Was told they’re out of cheese, guacamole, pico, vegetables, and every meat except chicken. How is that even possible
Atmosphere: 2
Food: 1
Service: 1
James James
This Chipotle is solid. The older Mexican gentleman serving gives great portions every time — definitely the most generous I’ve seen. Food tastes great and the service is fast. Always a good experience here.
Don't order takeout here. I placed my order online, and about three different people canceled it. When I asked what was going on, they told me they have too many staff but don't care about takeout orders at all. I ordered from another Chipotle further away, and it arrived faster than from this branch. It's a shame that even the manager doesn't seem to care.
Atmosphere: 1
Food: 1
Service: 1
A Horse with No Name
Infuriating how they don’t use the shelf space for take out/pick up orders. They have a giant shelf specifically for online orders that they don’t use, so you have to awkwardly stand around the front of the line, directly next to the bathroom, cramped around others waiting to pay for their food or ask weather or not their online order is ready or not. Absolutely crap shoot, definitely the worst chipotle in the area, highly recommend Woburn or Burlington because the food is better (chicken is always chewy at this location) and THEY USE THE TAKE OUT SHELF. It’s wild cause the shelf itself is doing nothing but taking up space making things MORE cramped in that little corner by the register. Some of the employees are nice though
Atmosphere: 2
Food: 1
Service: 1
Dennis Rodman
Worst chipotle in the country. Half the menu is never available
Atmosphere: 1
Food: 1
Service: 1
Megan Browne
Got my order wrong 2 times in one night. I picked around everything out in my bowl that I DID NOT order and barley had any food left.
Food: 1
Service: 1
B O
This Chipotle location was extremely disappointing. The restaurant was filthy and poorly maintained, and the staff was shockingly rude and unprofessional. The overall experience was unpleasant from start to finish. I won’t be returning.
By far the worst ran chipotle I’ve ever seen, and I’ve been to a lot of chipotles
Atmosphere: 1
Food: 2
Service: 1
Don’t open at 10:45 if you’re not ready for customers. Also you’re always out of steak at 6pm which I find ridiculous
Service: 1
Terrible staff, terrible environment. Would never go here ever again.
Atmosphere: 1
Food: 1
Service: 1
if I could give zero stars, I would. I am not a picky person at all and I always support staff, especially in chain restaurants. This was unacceptable. Tonight, I arrived at this chipotle around 6:30 PM. I stood in the line that was out the door (on a tuesday, mind you) And decided to place a mobile order instead. My pick up time was at 7:15 so I got back into my car and chilled out. I went back inside around 7:30. I proceeded to wait for my order until 8:45. when I walked in, the entire floor was flooded, presumably from a drink machine. That’s fine, not a problem. I understand that it is out of the staff’s control. There were about 25 other people besides me waiting for their mobile orders, and the staff was not making any mobile orders or helping the people in the regular line. There was one person helping the people in the regular line, and about 7 staff members standing in the back corner gossiping with each other in Spanish. I understand Spanish, and they were just chatting it up while there were people that had been waiting there for well over an hour. If you would go up to the counter, they would act annoyed that you were waiting for your order. I have never had a problem with this location before, and I have no idea why the staff was acting like this tonight, especially when it’s so busy. At one point, they had 5 mobile orders that were completely ready just sitting behind the counter, not at the mobile order pick up counter, just on the countertop behind the main counter. A lady that had been there for well over 30 minutes with her 2 young children, asked three times if they could hand her her order because she could see it taped over with a sticker, meaning that it was done. All of the staff members completely ignored her. They turned around and looked at her and turned back around and went back to talking. She decided to walk around the counter, grab her order and just walk out. I wish I had done that, but I don’t have the guts lol. I waited an hour and 15 minutes total inside the store for my order, even though I went into the store 15 minutes after it said it was completely ready. There was a poor boy that had been waiting there since before I got there and his order was for 7 PM. It Was well past 8:30 at that point and he had still not gotten his order, even after asking the staff multiple times if they were almost done with his order because he had been waiting for over an hour. They would act like they were going to look for his order and then completely ignore him. If I had done this at my customer service job, (also in the food industry) I would be fired immediately. This is completely unacceptable. I will never go back to this location again. I understand if it’s a slow day in the staff just wants to have fun or if they want to chat while they work. I do it too. But when the line is out the door for both mobile orders and in-store orders, they should be working on the orders and not just standing there talking. And when I say they were not preparing the orders, I mean it. they were standing in a little corner just talking to each other. Then, when I got home, after finally getting my order an hour and 15 minutes later, my bowl was missing three items, had the wrong rice, and the wrong meat. I’m just appalled because I have never written a review before and have never taken anything back in store or have never spoken up against slower customer service because I understand it, but this was just insane. Don’t waste your time going here.
Atmosphere: 1
Food: 1
Service: 1
Food is always good at Chipotle... however ordering, speed of completing orders, and cleanliness always leaves s lot to be desired...Same situation at most eastern MA locations...
Atmosphere: 1
Food: 5
Service: 2
Came in 6pm and they had no rice. I asked if more was being made and the said no.
These folks are consistently the worst chipotle experience, to the point where I have stopped going. They physically and verbally fight with other employees, lose 30-45 minutes earlier than advertised, and lie about what food they have available. They are rude to customers, make poor food, consistently have made others feel unsafe in the stores. I am several others have walked out during verbal and physical altercations
Atmosphere: 1
Food: 1
Service: 1
Excellent service.
Atmosphere: 5
Food: 5
Service: 5
Went there at 8:10pm they close at 11pm. Was told they’re out of cheese, guacamole, pico, vegetables, and every meat except chicken. How is that even possible
Atmosphere: 2
Food: 1
Service: 1
This Chipotle is solid. The older Mexican gentleman serving gives great portions every time — definitely the most generous I’ve seen. Food tastes great and the service is fast. Always a good experience here.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Don't order takeout here. I placed my order online, and about three different people canceled it. When I asked what was going on, they told me they have too many staff but don't care about takeout orders at all. I ordered from another Chipotle further away, and it arrived faster than from this branch. It's a shame that even the manager doesn't seem to care.
Atmosphere: 1
Food: 1
Service: 1
Infuriating how they don’t use the shelf space for take out/pick up orders. They have a giant shelf specifically for online orders that they don’t use, so you have to awkwardly stand around the front of the line, directly next to the bathroom, cramped around others waiting to pay for their food or ask weather or not their online order is ready or not. Absolutely crap shoot, definitely the worst chipotle in the area, highly recommend Woburn or Burlington because the food is better (chicken is always chewy at this location) and THEY USE THE TAKE OUT SHELF. It’s wild cause the shelf itself is doing nothing but taking up space making things MORE cramped in that little corner by the register. Some of the employees are nice though
Atmosphere: 2
Food: 1
Service: 1
Worst chipotle in the country. Half the menu is never available
Atmosphere: 1
Food: 1
Service: 1
Got my order wrong 2 times in one night. I picked around everything out in my bowl that I DID NOT order and barley had any food left.
Food: 1
Service: 1
This Chipotle location was extremely disappointing. The restaurant was filthy and poorly maintained, and the staff was shockingly rude and unprofessional. The overall experience was unpleasant from start to finish. I won’t be returning.
Atmosphere: 1
Food: 1
Service: 1
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