I feel so sorry for the employees at this location, the manager today in the morning was yelling at them and berating them in front of customers because the line wasn't moving fast enough. Very UNPROFESSIONAL on her part. Although our order was incorrect and went inside to get it corrected, when the employee saw me coming in and realizing something was wrong, his face turned pale white and started trembling and quickly corrected the order making sure the manager didn't see it so she wouldn't verbally harras them all over again. A good manager does not need to yell and insult employees especially in front of customers. If they messed up, you take them aside. All she accomplished was making them more nervous.
Atmosphere: 1
Food: 4
Service: 1
Spencer Hilliard
I honestly don’t understand how they can have 4 people working, no customers in the store, 1 person in the drive through and I still have to wait 15 minutes to order through the drive through they are in shambles and need some employee reworking because this is the laziest dunks I’ve been too in
My drink is never full to the top and always full of ice. I asked for light ice. This happens every time I always let it go but today the person on the headset cut me off and said they start making the drinks right away when i tried to correct her for putting in my whole drink wrong.
Atmosphere: 1
Food: 1
Service: 1
kj cef
My drink is never full to the top and always full of ice. I asked for light ice. This happens every time I always let it go but today the person on the headset cut me off and said they start making the drinks right away when i tried to correct her for putting in my whole drink wrong.
Atmosphere: 1
Food: 1
Service: 1
kris cef
My drink is never full to the top and always full of ice. I asked for light ice. This happens every time I always let it go but today the person on the headset cut me off and said they start making the drinks right away when i tried to correct her for putting in my whole drink wrong.
Atmosphere: 1
Food: 1
Service: 1
Kristopher Cook
The place is just okay, the coffee typically taste old and burnt. I refuse to eat anything from there because of all those little flies hanging around on the donuts bagels and muffins. It's 2023 and you think that a nationwide company in this day and age would have some kind of a cover or a flap or something to keep the bugs out.
Coffee my way!! Love the West St in Reading location!! Great service and the friendliest employees ???
Atmosphere: 5
Food: 5
Service: 5
John Speranza
Great service
Justin R
Solid dunks
Alcione Felix
I just had a terrible experience at the store located at 316 Lowell street Wilmington Ma , the Spanish lady at the drive thru along with her daughter were extremely rude to me, only because I took an extra minute so sort it out money on my wallet, she yelled at me saying that she didn’t have all day ( I probably took less than a minute to give her the money. Her daughter came and yelled something while her mom was also yelling. I’m calling the cops if that happens next time. I appreciate and love all Dunkins products but I do not have to deal with bad employees since there’s a Dunkin Donuts on every corner.
Right next 95 and
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Bagel
I feel so sorry for the employees at this location, the manager today in the morning was yelling at them and berating them in front of customers because the line wasn't moving fast enough. Very UNPROFESSIONAL on her part. Although our order was incorrect and went inside to get it corrected, when the employee saw me coming in and realizing something was wrong, his face turned pale white and started trembling and quickly corrected the order making sure the manager didn't see it so she wouldn't verbally harras them all over again. A good manager does not need to yell and insult employees especially in front of customers. If they messed up, you take them aside. All she accomplished was making them more nervous.
Atmosphere: 1
Food: 4
Service: 1
I honestly don’t understand how they can have 4 people working, no customers in the store, 1 person in the drive through and I still have to wait 15 minutes to order through the drive through they are in shambles and need some employee reworking because this is the laziest dunks I’ve been too in
Atmosphere: 1
Food: 2
Service: 1
Very kind
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Cheese, Avocado Toast, Bagel
One of my fav spots. Ramire is my fav. He always makes it worth the trip
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Caramel Iced Macchiato, Everything Stuffed Bagel Minis, Iced Macchiato, Classic Donuts, Bagel, Muffins, Dozen Donuts, Bagel with Cream Cheese Spread
My order is always correct
Atmosphere: 2
Food: 3
Service: 5
My drink is never full to the top and always full of ice. I asked for light ice. This happens every time I always let it go but today the person on the headset cut me off and said they start making the drinks right away when i tried to correct her for putting in my whole drink wrong.
Atmosphere: 1
Food: 1
Service: 1
My drink is never full to the top and always full of ice. I asked for light ice. This happens every time I always let it go but today the person on the headset cut me off and said they start making the drinks right away when i tried to correct her for putting in my whole drink wrong.
Atmosphere: 1
Food: 1
Service: 1
My drink is never full to the top and always full of ice. I asked for light ice. This happens every time I always let it go but today the person on the headset cut me off and said they start making the drinks right away when i tried to correct her for putting in my whole drink wrong.
Atmosphere: 1
Food: 1
Service: 1
The place is just okay, the coffee typically taste old and burnt. I refuse to eat anything from there because of all those little flies hanging around on the donuts bagels and muffins. It's 2023 and you think that a nationwide company in this day and age would have some kind of a cover or a flap or something to keep the bugs out.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
Very busy need another person
Atmosphere: 5
Food: 5
Service: 4
Coffee my way!! Love the West St in Reading location!! Great service and the friendliest employees ???
Atmosphere: 5
Food: 5
Service: 5
Great service
Solid dunks
I just had a terrible experience at the store located at 316 Lowell street Wilmington Ma , the Spanish lady at the drive thru along with her daughter were extremely rude to me, only because I took an extra minute so sort it out money on my wallet, she yelled at me saying that she didn’t have all day ( I probably took less than a minute to give her the money. Her daughter came and yelled something while her mom was also yelling. I’m calling the cops if that happens next time. I appreciate and love all Dunkins products but I do not have to deal with bad employees since there’s a Dunkin Donuts on every corner.
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