Terrible service. Imagine being this greedy and desperate for money as a franchise owner. Why are you delivering and taking orders going to Cambridge, Lowell, Newbury Port, etc. Service is slow, local and in store customers are ignored, yet I get 20 different orders from here going to Cambridge, Lynn, Bedford, Chelmsford, Lowell, Methuen, etc.
Sorry they cant help you or serve you here, they have to make a happy meal for a guy in Worcester with a $3 tip.
Atmosphere: 1
Food: 1
Service: 1
Paula Bearden
This is by far the worst I've been to. I went Monday night, just out working 12 hours, I didn't even notice the sign that said the Grinch Meals sold out, I ordered 10 piece nugget grinch meal, again not noticing the sign, she said No, I said no, then I saw the sign, I said ok, could I have a 6 piece nugget and large diet coke, she said No, I said are you sold out of nuggets, she said no! I said, is there a manager, she said no. I said , do you even want my business, she said no, drive up! Nooo, I drove off and will never, ever go back there! I went to Montvale Ave McDonalds, and oh my goodness, what a difference! Hi, can I help you, I got my Grinch meal, they asked if I needed anything else, I said no but thank you, they said Thank you, please drive around, the man who i paid repeated my order before I paid. Said Thank you, drove to the food window, I got a hello, how are you, they said one 10 piece nugget Grinch Meal with a large diet coke, I said yes thank you, I got a thank you! I couldn't resist saying could someone please go train the Reading store, he remained professional and just smiled. I thanked him for a nice experience! He said Im glad and Thank you. Go to the Montvale Ave McDonald's, I have never had a bad experience there!
Joseph Maietta
AVOID THIS MCDONALDS OUT OF PRINCIPLE. The audacity to charge for sauces when McDonald’s has already overpriced their items is downright insulting to the average consumer. McDonalds was a place for cheap fast food and now it cost more than actual restaurants. AVOID!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Luanna Catalunha
I've been to many McDonald's, this place is clean, the bathroom smells good and the service is friendly.
Ray Chen
Bad service, says allows 3 promo codes but only lets me get 2 Employees says boss doesn’t want to give out promo because I didn’t spend money. During a promotion that McDonald’s does during its our work promo. Apparently the boss is not in and they will not refund the accounts as well.
Atmosphere: 1
Food: 1
Service: 1
Dhairya Patel
I ordered a McFlurry and it came completely unmixed. When I asked about it, the staff kept saying “1 sec, 1 sec” and made me wait 15 minutes just to hand me a properly mixed McFlurry. The delay was unnecessary and the service felt dismissive. A simple request turned into a long wait, which was really disappointing.
Mariana Castro
Very bad service at the McDonald’s in Reading, MA. I repeated my order 3 times in the drive-thru and they still didn’t enter it correctly. When I got to the window, neither the employee nor the manager wanted to fix or charge the missing items. They told me I had to go all the way back and do the drive-thru line again. And to make it worse — they didn’t even give me the complete order at the end. This shows a complete lack of customer service, attention, and training in this location. Horrible experience. I do not recommend this McDonald’s.
Jenna Thompson
I don’t recommend the McCrispy strips, but this McDonald’s is one of my regulars
They definitely need to change the staff. They're always arguing, they delay the food, and the customer service is terrible. What's going on at McDonald's? 20 minutes for some fries?
Atmosphere: 1
Food: 5
Service: 1
Scott Simpson
The interior is a dystopian nightmare where kiosks have completely replaced human labor. There’s not even a menu on the walls. And the food was cold.
Atmosphere: 1
Food: 2
Service: 1
Leslie ann
This place has the worst customer service! This morning I placed a mobile order to be ready when I get there and the lady at the drive thru was extremely rude asked me to park even tho I ordered ahead had to wait anyways so I don’t understand the point of ordering ahead. I had to go inside to get my order and it was still not ready. When I asked for an estimate on time since I had to bring my kid to his appointment she ignored me then came and gave me my order mins after I asked her for her name she said she didn’t know as she rolled her eyes walking away. She should be working in the back making sandwiches not serving customers with that attitude. She should have stayed home today if she was going to be in that pissy mood.
Atmosphere: 1
Food: 1
Service: 1
Abigail Cochran
The food was good, but they don’t do refills?!?! The lady working was also rude in answering my request to refill my drink. What McDonald’s doesn’t do refills??
Atmosphere: 3
Food: 4
Service: 2
Brittany Sweeney
They are severely understaffed. I've given them a few different chances but unfortunately it's always the same. They do not get the orders correct and it takes forever to get your food even tho there is barely any customers (if any at all) inside or in the drive thru.
Terrible service. Imagine being this greedy and desperate for money as a franchise owner. Why are you delivering and taking orders going to Cambridge, Lowell, Newbury Port, etc. Service is slow, local and in store customers are ignored, yet I get 20 different orders from here going to Cambridge, Lynn, Bedford, Chelmsford, Lowell, Methuen, etc.
Sorry they cant help you or serve you here, they have to make a happy meal for a guy in Worcester with a $3 tip.
Atmosphere: 1
Food: 1
Service: 1
This is by far the worst I've been to. I went Monday night, just out working 12 hours, I didn't even notice the sign that said the Grinch Meals sold out, I ordered 10 piece nugget grinch meal, again not noticing the sign, she said No, I said no, then I saw the sign, I said ok, could I have a 6 piece nugget and large diet coke, she said No, I said are you sold out of nuggets, she said no! I said, is there a manager, she said no. I said , do you even want my business, she said no, drive up! Nooo, I drove off and will never, ever go back there! I went to Montvale Ave McDonalds, and oh my goodness, what a difference! Hi, can I help you, I got my Grinch meal, they asked if I needed anything else, I said no but thank you, they said Thank you, please drive around, the man who i paid repeated my order before I paid. Said Thank you, drove to the food window, I got a hello, how are you, they said one 10 piece nugget Grinch Meal with a large diet coke, I said yes thank you, I got a thank you! I couldn't resist saying could someone please go train the Reading store, he remained professional and just smiled. I thanked him for a nice experience! He said Im glad and Thank you. Go to the Montvale Ave McDonald's, I have never had a bad experience there!
AVOID THIS MCDONALDS OUT OF PRINCIPLE. The audacity to charge for sauces when McDonald’s has already overpriced their items is downright insulting to the average consumer. McDonalds was a place for cheap fast food and now it cost more than actual restaurants. AVOID!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
I've been to many McDonald's, this place is clean, the bathroom smells good and the service is friendly.
Bad service, says allows 3 promo codes but only lets me get 2
Employees says boss doesn’t want to give out promo because I didn’t spend money. During a promotion that McDonald’s does during its our work promo.
Apparently the boss is not in and they will not refund the accounts as well.
Atmosphere: 1
Food: 1
Service: 1
I ordered a McFlurry and it came completely unmixed. When I asked about it, the staff kept saying “1 sec, 1 sec” and made me wait 15 minutes just to hand me a properly mixed McFlurry. The delay was unnecessary and the service felt dismissive. A simple request turned into a long wait, which was really disappointing.
Very bad service at the McDonald’s in Reading, MA. I repeated my order 3 times in the drive-thru and they still didn’t enter it correctly. When I got to the window, neither the employee nor the manager wanted to fix or charge the missing items. They told me I had to go all the way back and do the drive-thru line again. And to make it worse — they didn’t even give me the complete order at the end.
This shows a complete lack of customer service, attention, and training in this location. Horrible experience. I do not recommend this McDonald’s.
I don’t recommend the McCrispy strips, but this McDonald’s is one of my regulars
Atmosphere: 4
Food: 2
Service: 4
Garbage customer service
Atmosphere: 1
Food: 1
Service: 1
Good food Tim is the best chill guy
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
They definitely need to change the staff. They're always arguing, they delay the food, and the customer service is terrible. What's going on at McDonald's? 20 minutes for some fries?
Atmosphere: 1
Food: 5
Service: 1
The interior is a dystopian nightmare where kiosks have completely replaced human labor. There’s not even a menu on the walls. And the food was cold.
Atmosphere: 1
Food: 2
Service: 1
This place has the worst customer service! This morning I placed a mobile order to be ready when I get there and the lady at the drive thru was extremely rude asked me to park even tho I ordered ahead had to wait anyways so I don’t understand the point of ordering ahead. I had to go inside to get my order and it was still not ready. When I asked for an estimate on time since I had to bring my kid to his appointment she ignored me then came and gave me my order mins after I asked her for her name she said she didn’t know as she rolled her eyes walking away. She should be working in the back making sandwiches not serving customers with that attitude. She should have stayed home today if she was going to be in that pissy mood.
Atmosphere: 1
Food: 1
Service: 1
The food was good, but they don’t do refills?!?! The lady working was also rude in answering my request to refill my drink. What McDonald’s doesn’t do refills??
Atmosphere: 3
Food: 4
Service: 2
They are severely understaffed. I've given them a few different chances but unfortunately it's always the same. They do not get the orders correct and it takes forever to get your food even tho there is barely any customers (if any at all) inside or in the drive thru.
Atmosphere: 1
Food: 2
Service: 1
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