Ordered on Uber Eats, and they sent a beef cheesteak when I ordered chicken and didn't include the sauce paid extra for. The fires were also stale and ice cold, but the sandwich was hot, so it wasn't a delivery order issue, just serving up old cold fries. 0/10 wouldn't eat here ever again
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Cheesesteak
Charles
We arrived just before Noon, and were surprised at how few customers were there. We ordered a big lunch, and the food arrived quickly. We shared an nice artichoke dip appetizer, and a roasted vegetable pizza which was particularly good, with lots of veg.
Mary
Robert was our server and he did a fabulous job of returning to our table often to be sure we had everything we wanted. He was personable and friendly, as well!
mattkiwi
Fantastic experience for our group of 18. Great service and food. Make sure to inquire about the number of checks when you're seated - with a large group you may be (understandably) asked to minimize the number of checks.
Kirbsterkirby
We had a bowling dinner there and everything was perfect. The food, service, great price, and very accommodating. We also celebrated Birthday Party there also.
Leo Bunker
Cheesesteak was tiny, maybe 5 inches, more like a wrap than a sub, allowed me to order online ranch and coke, but didn't have either at the restaurant, will not be going back. Much better and heartier cheesesteaks elsewhere for the same price.
Atmosphere: 1
Food: 1
Service: 1
1010203
Waitress was slow and erratic but very nice. She was the only server on so she did her best.
BrewstaBoy
Too much loud chatter from servers sitting down with a diner behind me. The service, generally, at all Bertucci's is disorganized at best. No one greets you when you walk in; the servers don't come to the table often enough even when there are few occupied tables. And, let's know the menu folks: I ordered ravioli (which was very good), but was given the option of meat or pomodoro sauce without being told there was a cost difference. I asked, “I can order it either way?” The server said yes. Later, when I saw it was $2 more for meat sauce, which was basically tomato sauce with a hint of meat, and commented to the server that I hadn't realized there was an additional charge for for meat sauce, she said “there is? Neither did I!” Wow.
AshleyC
Food was decent and as expected. Service members were kind and pleasant but definitely disorganized. Training needed.
Server was rude and rushed us out. Also, charged my husband for a final pour from the Bud Light draft which was warm and flat after he told us it was what he could get, so just take it. It was a parent's night out for us and I was NOT impressed. Waste of time really.
MichaelP
Food was a signature pizza which was perfect. 2 side Caesar salads were fresh chrisp just the right amount of dressing and sliced cheese. Service was very good considering they were obviously under staffed. We could see all staff were very busy. We really enjoyed our dinner and will return.
Gaidar
Worst location for for Bertucci's. Cane for lunch with kids. Waited an hour for food. Got cold pasta, and cold - "nearly frozen" in the words of my daugther - "oven-baked broccoli". Bad, bad, bad...
Ash12
my husband and I sat in a booth by the bar. service was slow . pizza and apps came out and was cold. had to send the pizza back to be re heated then it came out burnt. couldn't win.
Server was overwhelmed. Kitchen was backed up but it shouldn't take 30-45 min to get a water and your original drink order. Nearby table warned us to leave because it took them 1hr 20 min to get one pepperoni pizza Been in the hospitality industry for almost 20 years and you could just tell they are in a bad spot. Bathrooms dirty and over flowing with trash. Paper towel roll just sitting on the counter not in the dispenser. If that's how they treat a space customers need to use can you imagine what's going on in the private kitchen? Most frustrating part which is the only reason I'm writing this is because while our server was bad... -Forgot to put in food for the kids right away when we put it in with the drinks -only brought half the drinks - took us asking 3 times for more rolls as we waited only for her to question why we still wanted them once the food showed up over an hour later -Items remained on the bill that never show up both food and drinks -half the food that showed up was luke warm to cold -calzone not fully cooked (sent back) can chalk that up to being under staffed and needing someone who was inexperienced. We still tipped 20% because we know how hard it is to be a server. But the worst part was there was two managers who were just standing by the kitchen looking to expo plates but they were just standing around. Place wasn't busy and no one had bused a single table in the last hour and a half. Dirty plates and dishes everywhere and they couldn't have seem less concerned. A good manager supports the staff and the restaurant by getting their hands dirty and helping out where possible when short. These guys seem to just be collecting a paycheck. Let's call it what it is. A bad experience does not need to represent a full place and it's staff as for the hot food that came out it was good, but seeing the managers meander around While everything else was crumbling around them let me know all I need to know about this bertuccis currently
Best Cheese Steak I've had in a long time!
Atmosphere: 4
Food: 5
Service: 5
Ordered on Uber Eats, and they sent a beef cheesteak when I ordered chicken and didn't include the sauce paid extra for. The fires were also stale and ice cold, but the sandwich was hot, so it wasn't a delivery order issue, just serving up old cold fries. 0/10 wouldn't eat here ever again
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Cheesesteak
We arrived just before Noon, and were surprised at how few customers were there. We ordered a big lunch, and the food arrived quickly. We shared an nice artichoke dip appetizer, and a roasted vegetable pizza which was particularly good, with lots of veg.
Robert was our server and he did a fabulous job of returning to our table often to be sure we had everything we wanted. He was personable and friendly, as well!
Fantastic experience for our group of 18. Great service and food. Make sure to inquire about the number of checks when you're seated - with a large group you may be (understandably) asked to minimize the number of checks.
We had a bowling dinner there and everything was perfect. The food, service, great price, and very accommodating. We also celebrated Birthday Party there also.
Cheesesteak was tiny, maybe 5 inches, more like a wrap than a sub, allowed me to order online ranch and coke, but didn't have either at the restaurant, will not be going back. Much better and heartier cheesesteaks elsewhere for the same price.
Atmosphere: 1
Food: 1
Service: 1
Waitress was slow and erratic but very nice. She was the only server on so she did her best.
Too much loud chatter from servers sitting down with a diner behind me. The service, generally, at all Bertucci's is disorganized at best. No one greets you when you walk in; the servers don't come to the table often enough even when there are few occupied tables. And, let's know the menu folks: I ordered ravioli (which was very good), but was given the option of meat or pomodoro sauce without being told there was a cost difference. I asked, “I can order it either way?” The server said yes. Later, when I saw it was $2 more for meat sauce, which was basically tomato sauce with a hint of meat, and commented to the server that I hadn't realized there was an additional charge for for meat sauce, she said “there is? Neither did I!” Wow.
Food was decent and as expected. Service members were kind and pleasant but definitely disorganized. Training needed.
Restaurantji Recommends
Server was rude and rushed us out. Also, charged my husband for a final pour from the Bud Light draft which was warm and flat after he told us it was what he could get, so just take it. It was a parent's night out for us and I was NOT impressed. Waste of time really.
Food was a signature pizza which was perfect. 2 side Caesar salads were fresh chrisp just the right amount of dressing and sliced cheese. Service was very good considering they were obviously under staffed. We could see all staff were very busy. We really enjoyed our dinner and will return.
Worst location for for Bertucci's. Cane for lunch with kids. Waited an hour for food. Got cold pasta, and cold - "nearly frozen" in the words of my daugther - "oven-baked broccoli". Bad, bad, bad...
my husband and I sat in a booth by the bar. service was slow . pizza and apps came out and was cold. had to send the pizza back to be re heated then it came out burnt. couldn't win.
Server was overwhelmed. Kitchen was backed up but it shouldn't take 30-45 min to get a water and your original drink order. Nearby table warned us to leave because it took them 1hr 20 min to get one pepperoni pizza Been in the hospitality industry for almost 20 years and you could just tell they are in a bad spot. Bathrooms dirty and over flowing with trash. Paper towel roll just sitting on the counter not in the dispenser. If that's how they treat a space customers need to use can you imagine what's going on in the private kitchen? Most frustrating part which is the only reason I'm writing this is because while our server was bad... -Forgot to put in food for the kids right away when we put it in with the drinks -only brought half the drinks - took us asking 3 times for more rolls as we waited only for her to question why we still wanted them once the food showed up over an hour later -Items remained on the bill that never show up both food and drinks -half the food that showed up was luke warm to cold -calzone not fully cooked (sent back) can chalk that up to being under staffed and needing someone who was inexperienced. We still tipped 20% because we know how hard it is to be a server. But the worst part was there was two managers who were just standing by the kitchen looking to expo plates but they were just standing around. Place wasn't busy and no one had bused a single table in the last hour and a half. Dirty plates and dishes everywhere and they couldn't have seem less concerned. A good manager supports the staff and the restaurant by getting their hands dirty and helping out where possible when short. These guys seem to just be collecting a paycheck. Let's call it what it is. A bad experience does not need to represent a full place and it's staff as for the hot food that came out it was good, but seeing the managers meander around While everything else was crumbling around them let me know all I need to know about this bertuccis currently
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