We ordered a hundred chicken wings, which is a ridiculous amount of chicken wings to order and will obviously take a long time to cook. I had spare time on my hands today so I decided to just head on over and wait for my order there. It's a short walk from my house, I'd estimate I placed the order at about 12:50 and got to the store at about 1:05. When the cashier greeted me (very friendly person) I explained that I knew it probably wasn't ready, but I'm the guy who ordered 100 wings and I could pick it up whenever. She confirmed that it wasn't ready yet so I bought a soda (they have those cool Coke machines with all the flavors here) and had a seat. A couple minutes later a gentleman who I assume is the manager approached me and apologized that I had to wait. I worked food service for several years, if someone ordered 100 chicken wings from me and showed up 15 minutes later expecting them to be ready I'd have them banned for life from the restaurant and I'd be objectively right to do so. He offered me a brownie or something while I wait. I explained it was a big order and I knew I would be waiting, I had a peach Sprite Zero and the TV was playing Sports Center. I'm good. Take your time. He explained that he'd hook it up for me. Not necessary but cool. Then I got my order and took it home after another couple minutes. I think the order was ready at like 1:15. 25 minutes to cook 100 chicken wings is really good and did not necessitate an apology. When we opened the order we noticed that they gave us way more dipping sauce then we ordered and multiple brownies. They actually did hook it up like they said. I didn't count but I know for a fact we got more than 100 chicken wings. If Rick Ross or whoever owns this Wingstop is reading this, everyone who was working the afternoon of March 22, 2022 rules and deserves a raise. Give them some of that Maybach Music money. The way we were treated will directly lead to repeat business from me & my friends and we're all fat as hell so that's BIG BUSINESS. I see a lot of reviews on this page about bad customer service. I was nice to the employees and they were even nicer back. Maybe the problem was the customer.
Stephen N.
Ordered to pickup (DoorDash) but the door was locked and I couldn't get my order that was paid for. The employees saw me and never opened the door. Completely ignored me. I'm so glad I was able to get a refund.
Kelly O.
It's a chain. It is what is is. It's not going to blow you away like, say, Smoke Shop's wings or Bonchon's KFC. That being said, it's surprisingly a solid choice for your wing craving. We have a wing tradition, and while plenty of local spots have them, not many have options outside of buffalo, and I'm not a buffalo fan. Wingstop went to the top of the list because they had a bunch of different sauces and dry rubs to choose from, on all kinds of chicken (bone-in, boneless, thigh bites). The winner for me was the garlic parm rub, followed by the Hawaiian, but the other flavors were pretty good too. The wings were executed nicely (fried nicely, flavorful) and the delivery fairly quick. The skin-on fries also had potential and would probably be solid if they were hot and fresh (were stone cold and soggy by the time the delivery came). I'd personally love to see more non-spicy sauce/rub options (no honey mustard? only one BBQ variety?), and maybe another veg or two on the menu (carrot sticks and fried corn is something, at least), but it does what it does decently. I still miss me some Wing It (and even Wings Over), but Wingstop fit the bill when we needed it to.
Anaisha L.
The customer service is awful.And every time I go there they forget my blue cheese and gave me ranch instead.Another time they gave me no sauce at all. And I recommend Wingstop a 1 star.
Tha Big Dawg Y.
Ordered online using a mix and match special and received all wings. When trying to call back I got no response and waited 30 mins on the phone. Mind you I only saw two people working and the lady who gave me my phone was on her personal phone call
Kacia S.
Ridiculously slooooooow. emplyees Could care less how long you are waiting for a simple order. much more interested in looking at their phones and goofing around. We were told our order would be ready in 16-21 minutes and waited an additional 45 minutes before it was done.
Earl Cutler
Good freshly cooked wings lemon pepper to die for
Eddie Cajina Perez
good freshly cooked food, awesome fries
Harshene Cunningham
Went to the spot kids wanted to get some chicken. Placed the order went into the establishment. Notice two separate employees were not wearing face covering/masks. Also noticed not one employee(s) handling food were not wearing any gloves!
Rohan O.
Okay I've been getting wings here for a bit and the wings are pretty good and the prices are as well. But the service is absolute sh#+ when it comes to this place. Wait times are longer than they should be and staff are just not great at all especially the manager a few days ago they messed up an order and asked us to bring the food back to show them that they messed up so we could get it replaced which is one of the dumbest things I've seen and the manager was honestly a douche about it as well the only reason I come back is because the wings are good this place can do so much more with better staff and a new manager and hopefully it gets one
Very slow and lazy works not one was wearing there masks properly whole operation needs to be shut down ASAP should be ashamed if you were an owner
Sharon W.
If I could, I would leave ZERO stars. The worst service ever. From the staff cussing and fussing to the 90 min wait for one order. This was not the best experience.
Kurt S.
I was a regular at the Wingstop in Mililani, HI. I finally tried the one in Roslindale. I used the app to order my food, and it was ready when I picked it up. The guys there were very friendly and professional. The bag was sealed with a sticker. I don't think they have seating, but the place looked clean. I tried my usual (Cajun and Mango habanero) plus Louisiana Voodoo fries (first time). I'm not really into cheese fries, but it was good. The wings were just like I remembered except the mango habanero was hot! The one in Hawaii was not, so this was a pleasant surprise. Will stop by again.
Joseph M.
Wingstop at ANY location are worst chicken wings I have ever had! Absolute crap! Close ur doors.
Laura D.
Minus one star for this Coronavirus specific feedback: both employees I saw when I picked up my order a few days ago were not wearing their mask correctly (covering both their mouth and nose) and at one point one employee put it completely under their chin to talk to customers. There were about 10 of us in the store at the time so it seemed very unsafe to have such poor mask practices. I left this feedback with Wingstop and have not heard back but I hope they will reiterate the importance of wearing a mask correctly for everyone's safety. Also, I was confused because there are a lot of printed paper instructions hanging in the store and one references calling from your car to pick up your food, but I wasn't told about that and everyone there for pickup was picking up at the counter. If car pickup is no longer happening (which it doesn't seem to be?) I think the instructions should be removed to reduce confusion and if it is happening, staff should tell customers when they walk in to go back to their cars and call. Pros: -Spicy Korean Q sauce is really good and not very spicy (much better than similar sauce at Buffalo Wild Wings) -You can add multiple sauces to an order depending on number of wings Cons: -Minimal sauce on orders -Wrong number of wings (less than ordered) -Ranch/blue cheese/celery is an additional cost -Chicken seems a little old/dry
We ordered a hundred chicken wings, which is a ridiculous amount of chicken wings to order and will obviously take a long time to cook. I had spare time on my hands today so I decided to just head on over and wait for my order there. It's a short walk from my house, I'd estimate I placed the order at about 12:50 and got to the store at about 1:05. When the cashier greeted me (very friendly person) I explained that I knew it probably wasn't ready, but I'm the guy who ordered 100 wings and I could pick it up whenever. She confirmed that it wasn't ready yet so I bought a soda (they have those cool Coke machines with all the flavors here) and had a seat. A couple minutes later a gentleman who I assume is the manager approached me and apologized that I had to wait. I worked food service for several years, if someone ordered 100 chicken wings from me and showed up 15 minutes later expecting them to be ready I'd have them banned for life from the restaurant and I'd be objectively right to do so. He offered me a brownie or something while I wait. I explained it was a big order and I knew I would be waiting, I had a peach Sprite Zero and the TV was playing Sports Center. I'm good. Take your time. He explained that he'd hook it up for me. Not necessary but cool. Then I got my order and took it home after another couple minutes. I think the order was ready at like 1:15. 25 minutes to cook 100 chicken wings is really good and did not necessitate an apology. When we opened the order we noticed that they gave us way more dipping sauce then we ordered and multiple brownies. They actually did hook it up like they said. I didn't count but I know for a fact we got more than 100 chicken wings. If Rick Ross or whoever owns this Wingstop is reading this, everyone who was working the afternoon of March 22, 2022 rules and deserves a raise. Give them some of that Maybach Music money. The way we were treated will directly lead to repeat business from me & my friends and we're all fat as hell so that's BIG BUSINESS. I see a lot of reviews on this page about bad customer service. I was nice to the employees and they were even nicer back. Maybe the problem was the customer.
Ordered to pickup (DoorDash) but the door was locked and I couldn't get my order that was paid for. The employees saw me and never opened the door. Completely ignored me. I'm so glad I was able to get a refund.
It's a chain. It is what is is. It's not going to blow you away like, say, Smoke Shop's wings or Bonchon's KFC. That being said, it's surprisingly a solid choice for your wing craving. We have a wing tradition, and while plenty of local spots have them, not many have options outside of buffalo, and I'm not a buffalo fan. Wingstop went to the top of the list because they had a bunch of different sauces and dry rubs to choose from, on all kinds of chicken (bone-in, boneless, thigh bites). The winner for me was the garlic parm rub, followed by the Hawaiian, but the other flavors were pretty good too. The wings were executed nicely (fried nicely, flavorful) and the delivery fairly quick. The skin-on fries also had potential and would probably be solid if they were hot and fresh (were stone cold and soggy by the time the delivery came). I'd personally love to see more non-spicy sauce/rub options (no honey mustard? only one BBQ variety?), and maybe another veg or two on the menu (carrot sticks and fried corn is something, at least), but it does what it does decently. I still miss me some Wing It (and even Wings Over), but Wingstop fit the bill when we needed it to.
The customer service is awful.And every time I go there they forget my blue cheese and gave me ranch instead.Another time they gave me no sauce at all. And I recommend Wingstop a 1 star.
Ordered online using a mix and match special and received all wings. When trying to call back I got no response and waited 30 mins on the phone. Mind you I only saw two people working and the lady who gave me my phone was on her personal phone call
Ridiculously slooooooow. emplyees Could care less how long you are waiting for a simple order. much more interested in looking at their phones and goofing around. We were told our order would be ready in 16-21 minutes and waited an additional 45 minutes before it was done.
Good freshly cooked wings lemon pepper to die for
good freshly cooked food, awesome fries
Went to the spot kids wanted to get some chicken. Placed the order went into the establishment. Notice two separate employees were not wearing face covering/masks. Also noticed not one employee(s) handling food were not wearing any gloves!
Okay I've been getting wings here for a bit and the wings are pretty good and the prices are as well. But the service is absolute sh#+ when it comes to this place. Wait times are longer than they should be and staff are just not great at all especially the manager a few days ago they messed up an order and asked us to bring the food back to show them that they messed up so we could get it replaced which is one of the dumbest things I've seen and the manager was honestly a douche about it as well the only reason I come back is because the wings are good this place can do so much more with better staff and a new manager and hopefully it gets one
Restaurantji Recommends
Very slow and lazy works not one was wearing there masks properly whole operation needs to be shut down ASAP should be ashamed if you were an owner
If I could, I would leave ZERO stars. The worst service ever. From the staff cussing and fussing to the 90 min wait for one order. This was not the best experience.
I was a regular at the Wingstop in Mililani, HI. I finally tried the one in Roslindale. I used the app to order my food, and it was ready when I picked it up. The guys there were very friendly and professional. The bag was sealed with a sticker. I don't think they have seating, but the place looked clean. I tried my usual (Cajun and Mango habanero) plus Louisiana Voodoo fries (first time). I'm not really into cheese fries, but it was good. The wings were just like I remembered except the mango habanero was hot! The one in Hawaii was not, so this was a pleasant surprise. Will stop by again.
Wingstop at ANY location are worst chicken wings I have ever had! Absolute crap! Close ur doors.
Minus one star for this Coronavirus specific feedback: both employees I saw when I picked up my order a few days ago were not wearing their mask correctly (covering both their mouth and nose) and at one point one employee put it completely under their chin to talk to customers. There were about 10 of us in the store at the time so it seemed very unsafe to have such poor mask practices. I left this feedback with Wingstop and have not heard back but I hope they will reiterate the importance of wearing a mask correctly for everyone's safety. Also, I was confused because there are a lot of printed paper instructions hanging in the store and one references calling from your car to pick up your food, but I wasn't told about that and everyone there for pickup was picking up at the counter. If car pickup is no longer happening (which it doesn't seem to be?) I think the instructions should be removed to reduce confusion and if it is happening, staff should tell customers when they walk in to go back to their cars and call. Pros: -Spicy Korean Q sauce is really good and not very spicy (much better than similar sauce at Buffalo Wild Wings) -You can add multiple sauces to an order depending on number of wings Cons: -Minimal sauce on orders -Wrong number of wings (less than ordered) -Ranch/blue cheese/celery is an additional cost -Chicken seems a little old/dry