Russell Inn
65 Westfield Rd, Russell
(413) 862-3608
Recent Reviews
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Went last weekend and ate at the bar. Friendly and welcoming patrons and staff. The two gals bartending were making great looking drinks and shots for people, and they were HAPPY while working. Exceptional service. Had clam chowder, fried mozz and the filet tip gorgonzola on special. Everything was great. Looking forward to visiting again soon. Beautiful ride out there, to boot.
Steak in the steak and cheese grinders are extremely fatty, terrible. I will be going else ware.
Atmosphere: 3
Food: 2
Service: 3
Love the place but their food has gone way downhill. I used to get steak and cheese grinders but now all you get is steak loaded with fat and stringy couldn't even chew it. Threw it away. This happened several times recently as a gave them a second chance in case it was a one tone accident but guess not.
Atmosphere: 3
Food: 2
Service: 3
They have terrific food. Katie was very accommodating with a last minute change for 20 guests. Food was fabulous. Everyone left happy and satisfied.
I had the worst pizza ever tonight. I ordered chicken, spinach , artichoke, normally a favorite. The chicken was very dry, there was no sauce, little cheese, and it was flavorless. We told our waitress. All she said was, “I’ll tell the owner, he’s making the pizza”. Based on this overall experience, I would not return or recommend this place to anyone. I am dumbfounded no one came out to apologize or offer compensation or a replacement.
The chicken bacon ranch pizza was really good and the wing's
Great food and drinks. Issue is on the bar side, the girl with brown hair always has a hard time leaving the bar to attend the tables. Jane doe at the bar is being served their 7th drink by the time the people at the table get their first. I recommend to the manager to get the bartenders out from behind the bar more to attend tables on the bar side
I hate to write these negative reviews, but I feel its in the best interest of the general public to know.
My boyfriend and I ordered a pizza this evening and brought it back home to enjoy. It unfortunately contained an unwanted addition. After consuming a decent portion of this pizza we discovered a greasy still moving cockroach in the remaining portion. Breaks my heart to come to the decision to not eat here anymore. We certainly hope they contact an exterminator and fix this issue for their patrons, yet we unfortunately will not be returning. Please inspect your food before and after you pick it up and bring it into your home.
Just had dinner there for Mother’s Day with a group of 11. We loved the food and the service was excellent
Very big servings at reasonable prices.
Restaurantji Recommends
Most recent visit included the best reuban sandwich 🥪 around. The fries were well done perfectly and the beer was cold.
Service was great and atmosphere was pleasant.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bar, Chicken Bacon Ranch Gringer, Pizza and a Grinder, Buffalo Chicken Pizza, French Fries, Chicken Wings, Seafood Stuffed Mushrooms
One of our absolute stops every year on our annual family trip!
Atmosphere: 5
Food: 5
Service: 5
My favorite restaurant in the entire world. The food is great but not astounding, but I always ALWAYS get something good. Always get and receive great service. It's a great small town treasure. Stop by if you're near!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: The Gator Wrap
best pizza in western mass
Atmosphere: 4
Food: 5
Service: 5
Very good food. Family friendly atmosphere.
Atmosphere: 5
Food: 5
Service: 5
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